I had an issue with my card details they were out of date, a eflow staff member mis-informed me that it would all be gone through on the next payment when i updated my details, naturally... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been scammed before by a fake Eflow account. Had to change my card details . Rob was very helpful with this. Unfortunately my wallet was stolen in early Dec and the same issue arose with my acc... See more
Company replied
Poor technology implementation. I fill in everything on a page to pay the bill, and then it tells me I've not filled in a field that is not shown or available. Seems like a poorly outsourced solution.... See more
Company replied
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... See more
Company replied
Company details
Written by the company
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Contact info
P.O. Box 13294, South City DSU, Cork., FCK7528, Ireland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3.5
Average
497 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eddie from Eflow ⭐️⭐️⭐️⭐️⭐️
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You made it all seem very frustration free and went an extra mile to help me. ⭐️⭐️⭐️⭐️⭐️
3 August 2024
Unprompted review
Reply from eFlow
Hi Ankita,
Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
Eflow
Just spoke with Eddie from eflow, he helped me sort my penalty notice and set up an account to make future toll payments easier. Thanks so much Eddie⭐️⭐️⭐️⭐️⭐️
30 July 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you for sharing your positive experience with our customer service team! We are delighted to hear that you decided to open an account with eFlow.
At eFlow, we strive to provide exceptional service and ensure a smooth experience for all our customers. It’s wonderful to know that our team could assist you effectively and help you resolve the penalty issue.
We will forward your nice feedback!
If you have any further questions or need additional support with your new account, please don’t hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Called eflow today as I had outstanding…
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent very understanding of my situation and helped me beyond belief. Couldn’t recommend dealing with him anymore, top lad. (Using son’s trust pilot account as I don’t have one)
30 July 2024
Unprompted review
Reply from eFlow
Hi there,
Firstly, please accept our deepest condolences for your loss. We understand that this is a difficult time for you and your family, and we truly appreciate you taking a moment to share your experience.
We are glad to hear that you had a positive interaction with our team during such a challenging period. At eFlow, we are committed to providing compassionate and effective support, especially in times of need.
We will forward your nice feedback to Eddie!
If you have any further questions or need additional assistance, please don't hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Great customer service
I tried web chat service for the first time and spoke to agent Alya, she was lovely and assisted me promptly! Very knowledgeable, did not know I can avoid penalty by creating a new account! Great customer service
27 July 2024
Unprompted review
Reply from eFlow
Hi Nikodem,
Thank you so much for taking the time to share your positive experience about our webchat service!
We are happy to hear that you had a great interaction and that we could assist you effectively. We will forward your nice feedback to Alya.
If you have any further questions or need additional assistance, please don't hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I spoke with Mo on eflow about a fine i…
I spoke with Mo on eflow about a fine i received that i couldn’t pay as i was on holiday and he was very kind and helpful and took the fine off and was overall very helpful!
25 July 2024
Unprompted review
Reply from eFlow
Hi Oisin,
Thank you so much for your kind words! We're happy to hear that you had a positive experience with our customer service team.
Your feedback means a lot to us and motivates us to keep providing excellent service. If you need anything else, don't hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
So i rang and got true to Eddy about my…
So i rang and got true to Eddy about my toll fine on the M50 ,
Eddy was a really Decent person ,that worked with me and we resolved this problem very quickly and helped me set up an account. So I would never have this problem again.
Quick and easy ,, thanks Eddy 👍🏼
24 July 2024
Unprompted review
Reply from eFlow
Hi Tim,
Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Great customer assistance from Eddie on…
Great customer assistance from Eddie on the line with Eflow. There was no delay or over-explaining, he just talked through why my account had been suspended and what the penalties were, and the various ways to proceed. Great communication and no time wasting, he sorted it out in minutes, exactly what was needed on a Monday morning.
M
22 July 2024
Unprompted review
Reply from eFlow
Hi Mark,
Thank you so much for your kind words and for taking the time to share your positive experience with us. We will forward your positive feedback to Eddie!
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out. We are always here to help and eager to assist you in any way we can.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Dreadful system
Dreadful system. Paid for two eflow trips. Somehow ended up with a bill posted to the UK and had to pay again as they are hand in glove with Euro Parking. Paid 4 times for 2 trips. I will not use that route again in Ireland if I return there.
10 May 2024
Unprompted review
Reply from eFlow
Hi V Cubble,
Thank you for contacting eFlow and for sharing your experience, of course, we are disappointed to hear this. Please accept our apologies for any inconvenience caused.
Please note that Euro Parking Collection are a pan-European collection agency, authorised by eFlow to collect unpaid M50 tolls and penalties for vehicles registered outside of the Republic of Ireland.
In regard to any notice you may have received, you will need to liaise with EPC direct.
You can call them on the following number: +44 (0)20 7288 9740.
Or if you wish to make a dispute, you can use this link: www.epcplc.com/communication/
For any other queries, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
I had excellent customer service from…
I had excellent customer service from eflow today.
Staff took time to explain why I was receiving penalty notices, even though my toll was prepaid
They corrected the error immediately and reassured me about future use.
The best customer service from an official body I have received in a long time.
Well done
15 July 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you for contacting eFlow and for taking the time to leave us your review, we are delighted to hear of your positive experience and receiving your 5 Star review!
We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
No M50 Pay App for tourists
The eFlow website talks of the advantages of using the M50 Pay app for iPhone. So as a foreign tourist I try to download it. No! Can't download it because I have a iTunes account in another country. You'd think that the company would want tourists to use the app. Apparently not.
10 July 2024
Unprompted review
Reply from eFlow
Hi Phil,
Thanks for contacting eFlow and submitting your comments. Phil, I'm sorry but there is currently no app available for making a payment on our website, eflow.ie.
If you are a tourist, we have easy and convenient ways to make a toll payment. You can find further information here: https://www.eflow.ie/faqs/tourist-information/
If you have any other questions in relation to your query, we would be delighted to help, You can get in touch via any of our contact channels, here is a link with all of our contact details: https://www.eflow.ie/contact-us/
Have a good evening,
Pauline,
eFlow Customer Service.
Niamh is a best worker in a elfów company
Very polite and respectful communication. A wonderful specialist and helped me solve all my problems.
19 June 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you so much for your kind words and for taking the time to share your positive experience with us. We will forward your positive feedback to Niamh!
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out. We are always here to help and eager to assist you in any way we can.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I now have 5 incorrect tag holders
I now have 5 incorrect tag holders. Contacted them again & told the mailroom mixed up the order.. well they mixed it up 4 times now! You just go through the same questions on live chat as on the phone.. requested a manager call back at the very least but nothing! "You First" is a joke
Pauline, I have contacted flow by phone on 3 occasions & spoken with a CS agent each time and also used Live Chat.. I don't see how repeating all this on FB or Twitter can be any better. CS have all my details including account no , phone no etc.
18 June 2024
Unprompted review
Reply from eFlow
Hi Dympna,
Thank you for contacting eFlow and for taking the time to let us know about your experience.
Your feedback and comments are extremely concerning to us, we are disappointed to hear all of this. Please accept our apologies for the error and for any frustration and inconvenience caused to you.
We would certainly like to look into this matter further and make sure that the correct tag holder is sent to you as a matter of urgency. As we are unable to investigate this matter further here on Trustpilot, would you mind reaching out to us via out other contact channels?
You can find a full list of our contact details here: https://www.eflow.ie/contact-us/ You can also reach out via Facebook or Twitter. We look forward to hearing from you.
Many thanks,
Pauline,
eFlow Customer Service.
Rang up 0818 501050 number for change…
Rang up 0818 501050 number for change of address and was put through to Niamh.She was so pleasant and professional in her role as a customer service assistant.Was a great experience and Niamh is a credit to your company.Many Thanks she is what customer care is about.😁😁
10 June 2024
Unprompted review
Reply from eFlow
Hello, James.
Thank you for contacting eFlow and writing a review for us.
We're glad to hear about your great experience! We will forward your nice feedback to Niamh.
If there is anything further we can do for you, please let us know; our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Awful
My god this is such a show.
Went through my journey on 4th of may
Was driving all the next day so forgot to pay so when I logged in paid the amount owing on the 10th of May 24
I have receipt and now I got a letter to say it’s now €56.70 and have to go to solicitor ?? Put an actual toll booth there as people aren’t aware of it and doesn’t give enough time
To pay so angry now 😡
4 May 2024
Unprompted review
Reply from eFlow
Hi Fiona,
Thank you for contacting eFlow and for taking the time to leave your feedback. We are sorry to hear your comments at this time. Here at eFlow, we are always ready to help and support with any concerns our customers may have.
Fiona, if your case has been passed to our Solicitors, you will need to liaise directly with them. If that is not the case, please contact us and we will be happy to investigate this matter further for you.
Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.
Thanks,
Pauline,
eFlow Customer Service.
S#it show
S#it show! I paid a toll, then set up account.
A week later, after using M50 again. I get a penalty.
26 May 2024
Unprompted review
Reply from eFlow
Hi David,
Thank you for contacting eFlow and for taking the time to leave us a review. We're sorry that you had a bad experience.
At eFlow, we are always ready to help and support with any concerns our customers may have. If your query still needs to be addressed, we would like to investigate it for you.
Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues on Trustpilot.
Thanks,
Keith
eFlow Customer Service
Chat bot full of bugs
Chat bot full of bugs, payment page archaic, hello eflow Apple Pay google pay? Given 2 different quotes for the journey, they are making millions but can’t get a simpler payment portal, it’s set up to get fines, “I’m sorry for any technical issue you have encountered” doesn’t cut it, make it simpler, Ryan air can do it, Uber and the other ride app can, but they don’t fine for late payment 🤔
26 May 2024
Unprompted review
Reply from eFlow
Hi Mark,
Thank you for contacting eFlow. We appreciate you reaching out to us and for bringing this to our attention. We're sorry that you had a bad experience on eFlow.ie webchat and making payments on our website.
We have flagged your complaint to our service team. We’re sorry that this has impacted on you personally.
To pay, customers can also contact our customer service call centre at 0818 50 10 50 or +353 1 4610122 from outside Ireland, Monday through Friday from 8:00 AM to 9:00PM, and Saturday and Sunday from 10:00 AM. to 6:30 PM.
We also have an automatic payment system that may be reached on 0818 50 50 90. The payment can be also made at any Payzone equipped retail location.
Thank you for your understanding and patience. Please let us know if you require further assistance. You can reach us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/. We are unable to investigate and resolve complaints via Trustpilot. We will require further information including your vehicle registration.
We look forward to hearing from you and once again please accept our apologies for any inconvenience and frustration caused to you.
Thanks,
Keith
eFlow Customer Services
Excellent customer service experience…
Excellent customer service experience when I rang and spoke to Jamie. Very professional and helpful. Refreshing to receive such good service. I hope this positive feedback is relayed to Jamie.
24 May 2024
Unprompted review
Reply from eFlow
Hi James,
Thank you for contacting eFlow and for taking the time to leave us your review. We are delighted to hear of your positive experience!
We will be sure to pass on your kind feedback to Jamie.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
CUNNING AND DECEITFUL , A BUSINESS FROM HELL
Be aware of this CUNNING AND DECEITFUL company that think that they can MANIPULATE you and THREATEN you , because they think that their MONEY can buy anything !!!!
They are RACIST against Northern Ireland Drivers !!!
United Ireland Never , Nobody Want these SCAMMERS up North !!!!
What an ABSOLUTELY DISGUSTING businesses !!!!
I have informed tem that my CAR has been Labelled as a "VAN", 6 MONTHS LATTER NOTHING HAS CHANGED, when I enter my car Registration. They want to OVERCHARGE ME !!!!
They have FAILED to send me the TOLL PAYMENT LETTER, NOW THEY ARE ASKING FOR A DEBT COLLECTION !!!!! WHAT AN EVIL FRAUDSTERS THEY ARE !!!! A TRULY BUSINESS FROM HELL !!!!
THEY ALWAYS REPLY TO ANY COMMENTS JUST TO PRETEND THAT THEY CARE , AND TO LOOK GOOD BUT, NOTHING ELSE !!!!
Don’t come with your Stupid Request for me to contact you, when you have done absolutely nothing to resolve the problem!!!!
You try to look good and making people think that you care, when you don’t!!!!!
My CAR is Not a VAN for you to overcharge me with your tolls !!!! Case Number 23051-992111708,
23 December 2023
Unprompted review
Reply from eFlow
Hi Tony,
Thank you for contacting eFlow. We value all our customers’ feedback, whether it be negative or positive. We appreciate you reaching out to us and for bringing this to our attention.
We're sorry that you had a poor experience with eFlow. Please accept our apologies for any frustration and inconvenience caused to you.
If your query has not already been addressed, we would like to investigate it for you. Please submit your query along with your car registration number to review your query.
You may wish to check your vehicle's logbook to confirm the classification. Please also ensure your address is updated.
For your convenience, you can reach us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/. We are unable to investigate and resolve complaints via Trustpilot.
We look forward to hearing from you and once again please accept our apologies for any inconvenience and frustration caused to you.
Thanks,
Keith
eFlow Customer Services
Joke of a system
Joke of a system. Company bizarrely requires you to hold a minimum of €12 in your account, then your fees on top of that. Then even if you have a credit balance even of €11, they suspend your account! Make a journey after that? They don't take from your credit balance, instead lumping you with penalties of over €100. Then if you question this practice, you are told that it is in the terms and conditions.
Posting something in the terms and conditions might make something legally correct, but it doesn't make it morally right. Cowboys. That's all this crowd are.
RESPONSE TO REPLY BELOW:
Your terms and conditions explicitly contradict what you say below. Please see Terms taken from website:
where a Rejected Payment occurs:
i. your Tag shall no longer work on any Toll Road; and
ii. your vehicle shall continue to be treated as a Registered Vehicle on the M50 until the balance on your account is less than one applicable Toll, at which point your vehicle will be treated as an Unregistered Vehicle.
If the balance on your Account is less than one applicable Toll and a period of fourteen (14) days has passed from the date of a Rejected Payment, your account shall be suspended and in the event that there is an outstanding balance on your account you shall constitute a Toll Evader.
Given that my balance is greater than "one applicable toll" (€11.40 balance v €3.10 for one applicable toll), you have breached your own terms and conditions. Incredible.
21 May 2024
Unprompted review
Reply from eFlow
Hi there,
Thank you for taking the time to provide feedback.
Please accept our sincere apologies for any trouble or dissatisfaction you have experienced.
With the top-up account the charges are deducted from the account credit. When the account balance falls below 12 euro it will automatically top up from the registered payment method on the account.
If our system is unable to process a top-up payment, the account will be suspended, and future journeys will no longer be charged to it.
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to help.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I did forget to pay this idiotic…
I did forget to pay this idiotic payment and when I got the notice I did pay immediately, but could not input 1 journey number only the other one worked. Then I got penalty threatening letters . Contacted customer service and the way they treated me I ended up in hospital. Pay 40 % tax, have nothing from it at all and then still be treated like a massive criminal just because you drive on the road. I will never ever drive through this part of m50 again even if I had to go all around dublin instead. Having to deal with them again would kill me.
29 April 2024
Unprompted review
Reply from eFlow
Hi Aleksandra,
Thank you for taking the time to submit a review. We have taken note of your comments and value your feedback.
We're sorry to hear about your experience, please accept our apologies for any inconvenience!
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to help.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Unfortunately, we are unable to investigate complaints via Trustpilot.
I also recommend setting up an eFlow account to receive a 60-cent discount on the M50. You will never have to worry about paying your tolls by 8pm the following day and all toll journeys are posted to your eFlow account where they can be viewed online.
You can set up an eFlow account online at www.eFlow.ie, select 'sign up'.
Thanks,
Marta
eFlow Customer Service
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