www.eframe.co.uk Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting excellent craftsmanship and the availability of bespoke options. Many people also highlight the superb service, finding the ordering process easy with helpful staff and clear communication. Consumers frequently commend the fast and reliable delivery, appreciating the secure and protective packaging. However, some customers also noted issues with product quality, reporting instances of receiving damaged, scratched, or flimsy frames. A few other people experienced problems with order accuracy, such as receiving the wrong size or incorrect fixings, and occasional communication difficulties.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent selection and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and customize, even for... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two custom size frames just over 8 inches square. I could not be more thrilled with the service, quality of the frames and supporting bits & pieces. The reproduction album covers look fantastic in the... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

I created some art and sent it to eframe to put on canvas and at the same time I ordered a floating frame for it. The frame was specifically cut for my canvas size, which many other companies don't of... See more


Company details

  1. Picture framing shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,559)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just what I was looking for.

Just what I was looking for.
The ordering process was easy, all my queries were answered promptly, service was quick, delivery was on time and the end product looks excellent.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Ordered four frames in differing sizes and with different mount options. Order arrived quickly, well-packaged and exactly as described. Quality is great, frames are easy to assemble.

I now have a total of 11 frames from eFrames in my house and wouldn't go anywhere else.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Extremely quick and precise process with caring employees who will make sure you are getting the best out of their service! Really useful for artists who need odd sized frames.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality - slow support

I had an issue with an order. The quality was quite poor considering the price. There were a few marks as if it was dropped or spare material was used to assemble it.
I contacted the support using the online chat and was asked to send an email with pictures and detailing the issue. I have done so but I didn't receive any response and this is the third day already.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality of final product, brilliant support

Fantastic quality of final product, reasonable price, and brilliant support. Due to delays with Royal Mail, and the custom framed canvas a special birthday present, the team at eframe did everything they could (and above and beyond) so the gift arrived in time. The speed in response was fantastic. Would highly recommend. Thank you so much - I'll be back!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Prompt deliver my of good value, quality product. Customer service also excellent at resolving my queries when their 3rd party payment partner had technical issues.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Definitely the best framing service…

Definitely the best framing service around with quality frames that are always very well packed and delivered on time. I've ordered a lot of frames over the past 2 years and always the same first class service. With my last order I telephoned them for advice and they were so amazingly helpful, I absolutely recommend eframes for both quality frames and such a superb service.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Well made, so many choices, great value

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome. The frame is well made, well packaged with a very good turnaround time from date of order. Ordering online was super easy & as i mentioned at the start - a wide range of choices, colours, styles! Highly recommend this company!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Love it !

Very easy process. Lots of options to choose from. Framed photo is now hanging on our wall - looks amazing !

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Flimsy Lightweight Cheap Products

The flimsy lightweight products I received from eframe are worth no where near what they are charging. For their prices you would expect good sturdy quality. What you get is cheap and lightweight.
I would avoid eframe, and find your local picture/framing shop instead. Eframe sell cheap flimsy low quality products.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great quality frames and customer service!

The communication from Ysabel working in eFrame customer service was superb. She made sure the pictures were tailor made exactly to how I wanted them. One of the pictures quality was not great so she checked with me first if I was happy with the print or if I wanted it to be printed again. eFrame were able to put the pictures in the frame and then package them for me so nicely. They came in pristine condition. Thank you!!

7 January 2026
Unprompted review

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