Egypt Escapes Reviews 

296
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patience throughout the booking process. Many found the service to be professional and efficient, making the planning of their holidays straightforward and easy. People frequently highlighted the memorable and well-organized nature of their trips, with everything running smoothly from transfers to excursions. However, some customers noted issues with accommodation, reporting that hotels did not match the promised star rating or were switched to inferior options. A few also found cruise conditions disappointing, citing problems like diesel fumes on deck or being assigned cabins below deck despite booking higher categories.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the planning... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent planning and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting the ease and efficiency... See more

Location

Reviewers highlight ambiguous aspects of location, with some expressing dissatisfaction with hotel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just booked an amazing trip for next year to see the Pyramids and a Nile Cruise through Egypt Escapes... Dealt with Susan Wilson who was very helpful and knowledgeable and helped us book a trip to sui... See more

Rated 5 out of 5 stars

Susan Wilson of Egypt Escapes, is without a doubt the best travel agent we have ever had the pleasure of dealing with. She is knowledgeable, polite, friendly and funny - not to mention her endless pat... See more

Rated 5 out of 5 stars

Trying to organise a trip to Cairo and a Nile Cruise is a mine field. Lots of information is available on the internet which often conflicts. It is also challenging reviewing tour agents websit... See more

Rated 5 out of 5 stars

Serah has a lovely, warm, and receptive personality. She couldn't be nicer and her English is excellent. It was truly a great pleasure working with her and she really made this trip happen for us. We... See more


Company details

  1. Cruise Travel Agency
  2. Travel agent

Written by the company

Egypt Escapes are an award-winning, ABTA & ATOL regulated & protected experts in Egypt Holidays. Specialising in guided tours all over the country as well as beach breaks on the stunning Red Sea Riviera. Where else can experience over 5000 years of unique history? Including inimitable, bucket list visits to The Pyramids in Giza, Cairo, River Nile Cruises, Luxor & so much more. If Egypt is not enough, we can also now include trips to Jordan from Egypt, where you can also experience such incredible sites as Petra, Wadi Rum, The Dead Sea & more! Get in touch with our 'Egypt Experts' who will make your Egypt getaway as amazing as possible for you. Egypt is the ultimate adventure trip for young and old alike. Tune in to your inner Indiana Jones in a land of discovery like no other. An exciting destination that has something for everyone in the family. A place where you can explore ancient ruins, snorkel stunning coral reefs and take a leisurely cruise down the Nile River? Look no further than Egypt. Epic, incredible and utterly unmissable: that’s how we’d describe our travel bucket list holidays to Egypt & Jordan. Enjoy a tour of a lifetime with our magical combination of the best of two ancient countries with some inimitable history & sites.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

296 reviews

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4.5

All reviews

(296)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Cairo and Luxor stay

James was very helpful and knowledgable when booking our holiday. He made sure everything was what we required for our multi centre trip to Egypt

22 February 2026
Unprompted review
Rated 4 out of 5 stars

Booked a Nile cruise with Egypt Escapes…

Booked a Nile cruise with Egypt Escapes and spoke to Gary who was very helpful and informative throughout

Waited for all travel documents to be sent through and received them in the evening
Ours were all in order but we were also sent full documentation for another holiday including all details bit surprised
Admin error ?

16 February 2026
Unprompted review
Rated 3 out of 5 stars

Avoid Nile cruise in peak season !!

The Hotel in Cairo the Pyramid Edge is not in the best area of Cairo ok you can see the Pyramids but our guide told us not safe to go out on our own . No fire exit signs as far as I could see . Giza is not a good area. You can see the pyramids but you still have to go the long way round to go in the tourist entrance. Only the Egyptians can go in the Giza entrance. The guide Zak was excellent.
Also when we got to Amman hotels and trips good but for some reason they put us on an internal flight from Amman to Aqaba when it was only a 3.5 journey by car. So we wasted a day messing around at an airport also for return home ! So we wasted 2 days of our holiday . We had to fly the 30 min flight back to Amman then fly home the next day ! There is a connecting flight from Aquba to Amman to Lhr . It really took the shine of our Amman trip
So future customers beware . Apart from that Nile cruise and other hotels good . The Nile is now very commercialised so stay away if you don’t like crowds .Due to congestion at the lock our boat was 6 hrs delayed. If our guide had not been switched on and got us a mini bus to Luxor we would have not seen the Temple or light show . I would go off season to avoid the crush.

2 February 2026
Unprompted review
Egypt Escapes logo

Reply from Egypt Escapes

Dear Julie,
Thank you so much for your review and feedback, it is much appreciated and extremely useful for us and future travellers.
Egypt (and Jordan) usually is and should be an incredible trip and even after all the times we have been, we love going again and again!
Glad to hear you mostly enjoyed your trip and had a good time. Apologies for the issues you faced when things didn’t quite go to plan and also for the things you mention which weren’t up to scratch. We will of course take some time to investigate these issues and look to improve using this useful feedback.
Thanks again and kind regards,
Everyone@EgyptEscapes

Rated 5 out of 5 stars

Everything worked - well organised

Everything worked with drivers and guides being reliable and on time - and in some cases adding a little extra. Very full agenda with early starts (to avoid worst of crowds) and some less physically able people struggled to keep up with steps and rocks. Became oblivious to street hawkers and hassle while out and about by the end of the week. Shorts and tee shirts in January a delight, but chilly after dark with only a few bitey things about. Wine and beer on boat typically UK/EU prices.

27 January 2026
Unprompted review
Egypt Escapes logo

Reply from Egypt Escapes

Thank you so much for your lovely review Mr Selby.
Can I just embellish your review with the email you sent us too. I think this will be very useful for future travellers to Egypt too.
Thanks again.
EE

Having returned from holiday, I thought you may appreciate some feedback.

Firstly, everything worked ok, flights all more or less on time (not your problem), collected from places as arranged ok etc. In other words, it all happened as expected thanks.

To be more specific:

1 Driver from airport made contact before we had left the UK and was waiting; slightly scary drive, but is normal perhaps for the area.

2 Cairo hotel (Pyramid Valley) was in a great location for pedestrian access into the pyramids area, but it had clearly seen better days. Even by Cairo standards, the street it was on was messy and inside was rather neglected. However, food and service and views were excellent.

3 Guide and driver made contact before we left the UK and suggested an earlier start to avoid the crowds. This worked well for the pyramids. Lunch good, but extra unrequested visits to the papyrus centre and a fragrance shop was not wanted and reduced the time in the museum meaning only key parts seen. We asked not to go to a spice centre he was keen to take us to. We accept that it is normal for guides to take you to places like this, but it was not on the itinerary and we certainly felt it wasted time meaning we missed parts of the museum.

4 Collected at Luxor ok and due to general delays in luggage etc, late to the boat; they kept dinner running for us (good) and the guide met the 8 of us from the same flight and went through the itinerary late in the evening.

5 All tours worked, but some extra tours arranged locally by the guide were better (eg Nubian village at Aswan and boat trip etc) These were good and the guide worked very hard throughout; we taught him a new English phrase ‘like herding cats’ to refer to the problems with such a large group.

6 The boat (Commadore) was soulless indoors and having seen other boats when tied up alongside, this was clearly one of the less well-appointed boats, although everything adequate. The staff were excellent. The ‘shows’ were rather lame, but was not something we were bothered about.

What could have been better was a more precise itinerary. There were surprises, but in hindsight, the unexpected worked out for the best. This included the very early starts (avoided crowds) and to be bussed to Luxor on the return leg to allow more time in Temples and less time bobbing down the river. The guide explained each day what was happening the next, so all ok.

Another ‘surprise’ for many was the physical nature of the visits and some of the less physically able were struggling. Perhaps some warning would have helped them and I spent a fair bit of time helping some individuals over rocks and steps. The group was much too big for the guide to look after everyone.

A big improvement for the group of over 40 would be to have a second guide; perhaps an apprentice or just someone to arrange things or to bring up the rear of the group that kept losing each other in crowded places and therefore wasting time.

Feel free to share this review as needed and hopefully it helps. If you want to know anything else about our experience, let me know.

Rated 5 out of 5 stars

Personalised service

James was very patient we had to get my g/d college holiday dates and he waited until we were happy. He produced a personalised iteneary for us

7 February 2026
Unprompted review
Rated 5 out of 5 stars

James Clark...a credit to his company

Trying to organise a trip to Cairo and a Nile Cruise is a mine field. Lots of information is available on the internet which often conflicts. It is also challenging reviewing tour agents websites and the prices differ massively.

I called James Clark at Egypt Escapes and he couldn't have been more helpful. He asked searching questions to establish what I wanted and presented options to me in an effective manner.

I had no hesitation booking my holiday with James, I had no need to search any longer.

I can now sit back and look forward to a great holiday.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I have used Egypt escapes many times… Susan!

I have used Egypt escapes many times they are extremely good value for money and a very good service. I am literally four weeks away from going on a tour to Egypt again two weeks one week down the Nile and one week in a hotel and Susan was exceptional she understands my needs and is always quick to reply….. I booked this trip in May 2025 and yesterday I needed some information sent Susan an email and she didn’t just reply immediately. She phoned me instantly.! if you’re looking to book a trip, I can commend them and we’ll definitely be using again in the future!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

SUSAN and Egypt Escapes

Just booked a holiday with Egypt Escapes and I have to say what a pleasant stress free experience from Susan who has arranged everything. Susan I have to say was wonderful and professional and the process was quick and easy . A great experience. Thank you Susan . Thank you Egypt Escapes.

30 January 2026
Unprompted review
Rated 4 out of 5 stars

Egypt Escapes - Cairo, Nile Cruise & Red Sea Stay, a stress free booking experience

When I phoned Egypt Escapes I spoke with James Clark. Throughout the booking process James was polite and informative. He was happy to re-quote several times in order to tailor the holiday to our requirements. When we finally decided upon the details of our holiday, he arranged for the deposit to be paid as per our request. James was always available to answer our queries and is obviously a very experienced travel advisor.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Susan Wilson of Egypt Escapes

Susan Wilson of Egypt Escapes, is without a doubt the best travel agent we have ever had the pleasure of dealing with. She is knowledgeable, polite, friendly and funny - not to mention her endless patience with us elderly patrons. She answers her phone most promptly and if necessary, returns calls without fail. I/we cannot rate this lady highly enough. 20 cruises and unmistakably top of the tree, is our Susan!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Nile cruise…

I have recently booked a Nile cruise holiday with Egypt Escapes. The process seemed easy enough and was made easier by Susan my holiday rep. If I have needed to call her over anything she has always been available and has booked a call with me prior to my holiday to complete all the checking in procedures. A very good service so far. I will write another review on my return.

5 January 2026
Unprompted review

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