Eight Asset Management Reviews 

EightAm is a disgusting company managed by crooks and rife with incompetence.

They will take your money and then allow communal areas they are responsible for to fall into disregard.

They have no way of showing you how they spent your money but will ask for more money claiming they've gone over budget.

The level of communication is shocking. The only person who displayed any shred of competence, Fiona, came to her senses at what a disgusting company she was working for and left.

Terrible management company from a leaseholder point of view. Sent us details of another leaseholder's property and complete nonsense when there was an audit recently - we have no idea what the accounts are, whether we owe or are owed money and whether they are ever going to do any maintenance on our property as requested. They have been in charge of the management of our freehold for a year and a half. We managed to get the gutters cleaned and that's about it.

Really impressed with the out of hours team who helped with an emergency leak in the early hours this morning, please pass on my comments to them, all the residents were very grateful

Thank you to the team at Eight who managed a very “frank” AGM last night. You handled yourselves very professionally in an unprofessional environment.

I am an electrician who has worked with managing agents for many years and who has almost always had to wait weeks or months for payment. Being paid weekly by Eight Asset is a lovely surprise. I highly recommend working with them!

EIGHTAM wrongly billed apartment owners for utilities way back in August. I assumed the oversight was mine and promptly Baird the amount requested ( £335.75) the next day. Later came an email to all saying we had been sent the request for payment by mistake. I emailed to say I had already paid. EIGHTAM asked for my bank details so my money could be returned to my account. I did this and had no acknowledgement. I have emailed several times to ask when my money will be returned but do not even get an automated reply. I hope this review will trigger a helpful response. Moral! Don’t pay bills from EIGHTAM promptly.

Dishonest, unprofessional, mismanagement of financials, helped themselves to funds from leaseholders service charge accounts without permission 3 times - refusal to return the funds.

Led by untrustworthy, unprofessional owners/management.

2 Nov - 8AM stopped managing the development on the 1st of October. They refused to handover all the funds to the new Managing Agent. We discovered that they helped themselves (theft again?) to a further £2070 on the 15th of Oct from our Service Charge Accounts without notifying us. When questions, 8AM claimed it was for handover.

There are no handover fees in our management contract nor was this 'fee' ever discussed with the Directors, nor an invoice provided prior to 8AM helping themselves to Leaseholders funds.

8AM have taken funds from Service Charge accounts without permission a total of 3 times now.

The £6668 they previously helped themselves to from Leaseholders account has not been returned. Criminal behaviour from an unprofessional organisation.

We await a response from Craig S and Verka H.

20 Oct - 8AM have not managed the development since 1 Oct. Verka H as the "COO" of 8AM has still not transferred any of our funds to the new Managing Agent (purposely?) depriving the development to run/be managed. 8AM have also removed all access to the bank accounts holding Leaseholders funds.

Given the history whereby 8AM took leaseholders funds to a pay random twice and have still not returned the funds (see below) and the repeated late payment charges (see below) we incurred due to 8AMs incompetence, this behaviour only highlights how unprofessional and corrupt 8AM are.

Still no sightings of the 2023 and 2024 Accounts either.

4 Oct - 8AM's management (Craig) refuses to return the funds (£6668.67) taken out of our account without permission because of the use of the word 'stolen'. This is despite repeated lies the funds will be returned on handover.

How would he like to label what happened to our funds? To clarify, funds worth £6668.67 taken out of Leaseholders service charge account without permission and paid to a company we did not agree to enter into a contract with. Perhaps refer to the Theft Act?

Incredibly unprofessional behaviour from the top.

14 August - Eight Asset Management tried to shut down an online review. All points below can be evidenced for anyone who requests for it.

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Craig S (CEO), Verka H (COO), Amanda L (left), Rob C (left) and Sarah W (left) - parties to the unauthorised withdrawal of funds from Leaseholders’ account and the ongoing refusal to return the funds taken without permission.

Eight Asset Management (8AM) took without consent/without notifying Leaseholders approx £18+k from leaseholders’ account and paid a random company (Utility Mix) we do not have a contract with.

I discovered the missing £12k. Took 8AM over a month to explain who the funds were paid to. They claimed it was for services that we did not agree to. I managed to recover £12k from that rogue company myself with no assistance from Eight Asset Management - not my responsibility as a Leaseholder nor did we agree to pay this rogue company.

The Directors of the RTM were never told about this rogue company Eight Asset Management paid from our account, nor did the Directors agree to enter into a contract with this company.

During the time I was questioning the missing £12k a further £6.6k went missing to the same company. We have been chasing for these funds to be returned to the Leaseholders’ account. 8AM are now in a legal dispute with this company and are waiting for their insurance claim to pay out before paying us back.

8AM have on many occasions paid contractors and suppliers late putting the Development at risk. We have incurred a high amount of late payment fees due to 8AM’s incompetence and failure to pay invoices on time.

2022 Accounts were significantly late as 8AM had not still completed handover 17 months after 8AM took over.

Leak reported in our corridor last night at around midnight and fixed within 6 hours. Not gonna lie. - that was impressive.

AVOID AT ALL COST.

- 6 months without a lift and no deadline for a resolution.
- Termination of the concierge service without fixing the ringer’s camera, putting all residents on a security threat
- Absolute disregard for communication or professionalism with the residents.

This company are very unprofessional in responding to queries from residents of the building they manage. Most correspondence is full of grammatical errors and sent out on 5pm on a Friday. They are also dishonest and won’t provide legal contracts at the request of solicitors.

Awful company and have had nothing but issues since they have managed my residential building block, lack of communication and generally being unhelpful at every opportunity

Awful experience, terrible management company. Avoid at all costs.

Stay well clear as Eight Asset Management are corrupt and aggressive when they are called out for their 'schemes'.

Eight Asset Management took funds from our accounts without permission, failed to return the funds to date, failed to provide accurate information on the financials to the Directors, failed to provide Accounts, failed to pay contractors on time, the owner (Craig S) refuses to take responsibility and their employees appear to be leaving one by one.

The owner also intimidated a fellow Leaseholder for posting a review detailing the above. Unacceptable behaviour to victims of this company.

I wish I could remember the name of the lovely lady who helped me over the phone today with a query on a debt from my parents account in probate.
Whoever you were you were lovely and I hope you read this. You made the whole process from start to finish very easy and were also very understanding .

A shocking, concerning dishonest and illegal scheme run by people whom I and 27 other tenants wish to sue via legal channels.
Jade Hammond our contact does not respond to emails, has appointed by illegal and illicit means a parking company, they have doubled the service charges a 100% increase which previous companies all of them used to maintain our electric gates with but they raise shoddy excuses as to why they can not and to our Horror advised they when they do they will ask us for even more money
Can not justify the double increase
Or demonstrate allocation of funds with receipts
Also they will not provide any details of the estate directors or landlords
The most dodgy company and I will be sure to take this matter ALL the way via legal channels

8AM were the property managers at Parkaus in Hackney for roughly 8 months before they were replaced. They were unorganised, uncommunicative and aggressive with tenants and leaseholders. They chronically mismanaged the building and communications.

seldom responds to correspondance, ignores their own instructions, constant staff turnover so no one knows who to contact, ignores legislation, aggressively chases money they are not owed.

Dealt with Eight Asset Management through tenancy at Clifton House. Very professional, the whole building was always kept neat and clean. Even the trash was always taken care of, never saw even flies swarming in the garbage room. Apartments are very modern with modern appliances, smart meters, modern elevators, in house parcel machine, very big enclosed car parking for tenants of the house only.... Staff were very supportive at any issue we faced throughout the year we lived there. I highly recommend.

I am extremely dissatisfied with the management of our complex by Eight Asset Management. The cleanliness is appalling, with trash often left uncollected and common areas not properly maintained. The lifts have been out of order for months, causing significant inconvenience to residents, especially those with mobility issues. Additionally, the hot water supply is unreliable, often going off and on without notice. From a security standpoint, they have failed to complete the installation of essential security doors, leaving residents feeling unsafe. Their management and maintenance services are far below acceptable standards, and urgent improvements are needed.

When this company came on board as the third managing agent in nearly as many years they promised the leaseholders a professional, attentive and responsive service. The service received has been pathetic. The communication and interface with residents appalling. The management of the service charges, heating bills and etc. has been woeful. They never properly deal with queries from leaseholders. Their whole service is frankly, woeful.