Einhell Reviews 

Einhell battery packs are absolute junk - avoid this company like the plague. After a few charges the (extra heavy duty) battery to my portable vacuum cleaner quit out never to charge again. Trying to get service from Einhell is a lost cause. They know they're shovelling out trash and are probably just going through the motions until they go bankrupt. Try another company that doesn't supply such trash and has higher standards.

*Edit:

Even worse!!! After trawling through numerous videos on how to fix this lump of crap I decided to open it up and test the individual cells only to find that the pernicious rats at Einhell decided to use security torx screws with a raised nipple in the socket head in what is an obvious attempt to stop any poor customers from being able to perform a home repair!! There can be no other reason for it! Nobody else except those needing to repair this junk would accidentally open all eight screw points if they were normal allen,cross or flat head - so why the 'security'? A truly disgusting trick to pull even for those conmen!! Never buy Einhell!!!

Some of there tools are OK there 18v impact driver is fine there combi is fine tho the Strummer is trash o torqe even on fine grass it stalls out. The smaller compact circular saw is useless for anything thicker than 12mm mdf or 8mm plywood. Making it useless again no torqe. Angle grinder is avrage at best again lower rmp and lower torqe than all the competition. I have spent 0ger 600 quod on your tools and are elft wondering overall why I dident just go dealt or makita. Took a Gamble and it dident realy pay off. Batterys as below can be problematic even when you spend 65 quid on there biggest and best 18v 4+ amphr batterys. Jigsaws blades do work loke a drunk like below. Ow and the miter saw is not even a plumb blade rendering it only good at choping firewood. 2/5 over all. Only 2 I can say are worth buying is the 2 drills if you want performance that matches the price point rest of the kit I would say avoid. To add an extra annoyance I re lubricated the angle grinders gearbox with some decent less viscous oil stabilisation stuff. It was stalling and cutting out upon reassembly for at least 15 attempts to spin the tool up. Turns out you don't even include gaskets to hold in the lubricant like every other brand does. Resulting in me getting a neck full of aerated grease slime where it had worked through the bearing and down the spindle to the disk retainers where it was imidiatly throw at me and everything g around me. I've had my shair of this brand and are now looking to slowly replace the tools I've wasted money on with actual branded tools. Though with Ian he'll being German the quality would have passed down but nope.

If the batteries go anywhere near flat, they have had it!
Three batteries and three tools. The batteries and charger 'manage the batteries' which means, they refuse to charge!!
The plan was to stick with the same brand and use the same batteries throughout. Now we have a battery lawnmower, strimmer and drill all with no way to power them. I have to jump-start the batteries last time for the same reason. Now none of the batteries work, yet the old Bosch drill charges up fully from flat and still works fine.
AVOID

Well. I bought a hammer drill and I must say I put it to the test. It delivered. Then as can happen, I couldn’t get a chisel out of the chuck. As it was still in warranty I emailed Einhell and from the start it was a pleasant experience.
I was kept up to date with friendly emails that explained the process. They were quick to respond and I was sent a replacement without delay. Keep up the good work. I am very happy.

Hi Einhell my wife bought one of your chainsaws from littlewoods around 18 months ago the saw was not used until August with it being out of guarantee by then ( bought as a spare saw) the first time we tried to cut with it it was apparent there was a problem , kept stalling whilst trying to cut , so not used again until November still same issues , a friend tried his best to sort out the problem in the meantime other issues happening with the saw , the saw never ran well and has only managed ??to cut 2 barrow fulls of logs , even being a budget saw I feel it’s a wast of money , I believe possibly a carburettor issue , although it’s been stripped and rebuilt with a new repair kit the saw is still useless and my feelings a bad buy I have read favourable reviews that’s why we purchased your saw , with owning many a chainsaw never in my time have I had such hassle with a new product the saw is Einhell GC-PC 2040 I definitely a fault with this saw from new

Hello Einhell , thank you for replying , I shall indeed get back to yourselves again with information needed , I had already contacted your service team ? Or company in uk the same time as I posted hear , thanks again and fingers crossed something can be sorted with the saw

I bought an einhell jigsaw a few years ago and was just garbage. Poor skid plate. Blade would wander like a drunk. Short power lead with poor quality.it would annoy me even seeing it in the workshop so I threw it out. I think a jig saw is one of those tools you just need to spend big otherwise you will make a botch of everything

Stay away from this Fraud company. They sent wrong pump and refuse to take i back for a refund. The customer service is zero star !
I tried for 4 weeks to get a answeer to confirm a return agreement for the useles pump.
I will complain to forbrukerrådet and to Elkjøp to remwe them from partnersite at Elkjøp.no

Bought impact , cordless drill and sander can’t fault them

Your generaric reply not satisfy any customer .unless the company change the way approaching customer complains .UK market is based on customer loyalty and brand name which einhell don't have .I was surprised to see so many complaints about your terrible customer service a liability to the company .

I purchased a Einhell descarifier/dethatcher from Einhell
it does not come with the dethatcher, so I purchased on frome Einhell. When received it was the wrong item it was a spare for the descarifier. I have attempted multiple time to contact Einhell. I called the customer service number on their website and was connected to a Snowjoe person that was no help. Called Snow joe directedly and was told that they could not help, even though the actual part was shipped from Snow Joe. He finally told me to send pictures of the box with all labels and a picture of the product. That was done. I was told that I would have a response within 24 hours. It's been a week with no response. Also sent same information to to Einhell
customer website I received a standard response that material was received and I would get a response within 24-48 hours. A week later and nothing. It appears that these two companies are one and the same with a Joseph Cohen the manager /CEO of both. Even though the equipment I had previously purchased seems to work satisfactorily so far I would not recommend them as a source for anything. based of their terrible customer service

Einhell Brushless Grinder. Bought this via Toolstation. Used to cut a ceramic tile. After 4 tiles the switch wouldnt work. Returned to toolstation and recieved a replacement. Same thing happened again with another replacement. Tried again but on the 3rd attempt I gave up and paid the extra on a Dewalt which has performed faultlessly. A shame as Einhell products feel great in the hand, have great battery performance and cost advantage over Dewalt. I was hoping to add more Einhell products (have the polisher, hedge trimmer and multitool) but I cannot recommend them for reliability on just one aspect - the poor on off switch!

I have brought this einhell chainsaw some years ago and the plastic pulley just sheered on its edges. Tried to buy one from einhell and website completely useless at best so I tried of eBay wrong size. Took to local shop to repair and the owner said cannot help you have to contact them. So that’s why I give them a zero rating.

Dear Sir/Madam, we have bought many of your powertools from BPM Toolcraft via your agent Peter Marshall from Lawnstar in South Africa and we are very disappointed in the after sales service. 2 of our 5 batteries will not charge and are not more than 3 months old and still under warranty.
We have sent 4 emails to them since 30/11/2021 and they have not responded to us at all. Please assist us with your faulty products.

Took them a week just to dispatch a replacement leaf collection bag. A further two weeks to reach me via mail. Order somewhere else if you can.

I have an Aldi bench drill. F-TB 131L
It has had a few issues despite me hardly having used it. This week I discovered the cylindrical lowering mechanism above the chuck was moving.

I suppose I should have given it a full check when purchased.

The problem I am having is how to contact Einhell to get it repaired under warranty. I went to their website but couldn't see a section on warranty - maybe I didn't look very well. On the back of my instruction leaflet that came with the drill it gives the website for einhell uk.

How can I return it under warranty for you to please repair?

I wasn't sure what star rating to give in these circumstances, so please ignore.

Many thanks

UPDATE:
The message below from Einhell gives me hope that this can be sorted. Many thanks for your quick response Einhell, genuinely appreciated.

The mower worked great till it didn't. It's light and was perfect for my yard After I mowed my grass for the 12th time (maybe 14 hours of use total) since buying Einhell 3400590 GC-EM 1743 earlier this year, it started smoking. I took the cover off and cleared all the grass from it. I started it up and after a few seconds the motor caught fire. I quickly unplugged it and doused the flames. I sent a message to einhell and have had zero response yet.

Update:
Contacted the company from the below message. I sent the documents they asked for and they referred it thier Italy office. The follow up email told me to go to a portion of the website I can't find. I tried to register the mower to get things moving that way, but it will not let me register, says the registration window is closed (bought in March). I sent a follow up email, and now eagerly wait to see how much of my time will be spent on this.

Final update:
The Italy office provided me with a location to take it for repair 1.5 hours from my house. I am choosing not to drive there and back and then to pick it up, it's not worth the time, gas and tolls. Lesson learned, buy local.

Cordless Strimmer.
Alison Harrison what a very helpful and polite person as soon as I got in touch with Einhell told her the situation strimmer had died on me last Thursday 22nd,not in stock but Alison would see what she could do and would phone me back, not expecting her too ring back, but she did and had a strimmer for me, told would get next day Friday 23rd but as it was late, maybe get Monday,26th not her fault (couriers fault) got next day Tuesday 27th so pleased with the service Alison is a credit to this company keep up the good work
P. S. the tools are brilliant too

I strimmed for hours today with my Einhell Strimmer and it is fantastic

I had a einhell lawn mower with no grass box, so I contacted customer services. Alison Harison was my point of contact and she could not gave been more helpful. Outcome was great and I didnt have to pay postage either. Great service

We bought a Einhell lawnmower through toolstation. We had issues so contacted Einhell and they picked up the machine no problem's. They then decided they couldn't repair the mower and said they would send out a brand new machine. This is when the problem's started as the courier never arrived with the mower. Emails were sent back and forth and I was given dates and still nothing was delivered. All the while my garden began to resemble a jungle. Finally after more than a month of communication I decided to cancel my order as I could not wait any longer and asked for my money back. The minute I did this twice, the courier has been to my property. I had already purchased another mower by then and have refused the delivery. Through out this time only a person called Sue apologised for the issues. I never received anything via email for the shoddy service and I am currently still waiting for toolstation to refund my money. This is my first time writing a review as i had to warn others of the terrible service.