Einhell Reviews 

Bought both my sons after some research the larger self propelled Lawn mowers. The quality and cutting experience has been outstanding. I like cutting lawns and have used the mowers a few times and the performance/ Quality/design and value by comparison to my own mower makes me wish that my own will breakdown soon and I will replace with the Einhell.

Based on the lawn mower research and experience I bought an Einhell Cordless Sander and Jigsaw in the Xchange compatible battery range. Again outstanding value and performance.

I cant comment on customer service as all items have been reliable which is key initial requirement.

Bought a petrol lawnmower and after using it once all the fuel leaked out, so couldn't be started a second time. They were most unhelpful, insisted it was sent back to them for repair, in the original box. As if we had that after a couple of months?! The mower was returned, damaged. Spare parts sent and installed and now it won't start at all. Are they interested - are they hell!
Wish I'd never heard of this company and certainly wish I hadn't purchased their garbage product. I wonder if it's any coincidence that the original customer services manager is no longer there

Absolutely awful customer care and product. Bought a Petrol Lawnmower in late August the plastic casing holding the plugs fell off as it had been poorly made, used the machine for two months and then took it out to use for the first time in 2019 and the plastic housing shattered at the back of the machine due to a small stone it picked up. Called aftersales, they were blunt, dismissive and after the 3rd email I sent have completely ignored me! The Manager didn't even have the courage to address me directly and instructed a very rude Alison to deal with me when I asked for my complaint to be escalated they have just disapeared - shame on you!

Without a doubt, the worst customer service I have ever witnessed.

[edited to add]

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Shambolic!

Just bought a wet & dry 30 litre vacuum from Argos. The unit looks well made and very powerful. My only complaint is that the instruction manual is a bit vague. I bought the optional dirtbags but there is no instructions on how to fit these inside the unit. If just fix the bag over the suction inlet opening it would appear to wrap around the motor.

It would be helpful if the instruction leaflet included instructions on how to fit these. Apart from that, I am very happy with the unit.

Absolute shambles of a company that are not fit to run a bath. Customer service is none existence. After numerous emails and phone calls nothing, they don`t want to know, Been waiting 8 weeks for my order. ONE HELL of a RANK company. Leave well alone.

Poor quality backed up by poor service.
Purchased a power driver but after just over a year of light DIY use the reverse function periodically did not work. After 2 years the switch jammed. Took it apart and the switch had burnt out, looked a bit cheap. Went on line and ordered a replacement in May but Einhell e-mailed me to tell me it was out of stock till August and refunded money! Eventually after much difficulty managed to order a replacement from ISC( Einhell no longer supply UK direct). Waiting delivery of the replacement part so not sure how good it will be.
Submitted a critical review on the Einhell web site but they returned it saying it had been rejected because it " Did not meet website guideline".
Incredible that they decide whether to accept reviews or not. So if you give them a bad review they reject it! Bizzare. They did say I could resubmit a revised review but the link they sent the did not work either.
Contrary to my better judgement I also purchased a reciprocating saw some months ago .It pack up after one days use so I took it back and had a refund.
Sums this company up poor products, and not that cheap , poor service. Avoid at all cost and pay just a bit more for the better brand power tools. which are so much better.

Have an Einhell. Mower . One Hell indeed. Nothing but broken parts and failure to start . Non existent after service . Do not buy anything from them . Please ! Save yourself the hassle I’ve had

Absolutely rubbish equipment , a new rotavator used 4 times this year ,the throttle cable broke ( cheap plastic ) had to replace ,spark plug problems had to replace ,oil leaking and now fuel leaking from carburettor ! Parts centre don't deliver to the UK and and can't find a repair centre that stocks einhill parts .But you can buy their rubbish from most websites so they want
To sell you their rubbish equipment but don't want you to repair the the things ! In reply to their comment about parts ,I've contacted their parts
Department in Germany and they don't sell individual items to a part they only sell the complete parts ....

Bought a clearing saw from them, on the first use the starter moter melted. We contacted the company, after stating we wanted a replacement not repair they hung up on me. Shortly after I got an email stating they would replace the machine, which I thought was great , everyone has a bad day. The saw was collecting the next day.
Despite many calls the item has not yet been replaced. The company are aware this is a time critical replacement, that we have veterans coming from all over the world to see a place, many with mobility issues. We have called every day for three day and got no response.

I purchased this mower in 2017 and despite little use, I have had problems from the start as the battery would not hold a charge. Also, where the handles fold down for storage, this has resulted in damage to the throttle and clutch cables. I reported this at the beginning of the following season when it became too bad to ignore, and I fitted replacement parts.

The next problem was of a far more serious nature, even though the manufacturer refutes that it 's not fit for purpose.

I was loading the mower into my vehicle when I noticed a heat haze coming from the mower which I had filled with fuel. I quickly realised it was coming from inside the throttle and clutch cables so I immediately removed the mower and disconnected the battery.

On inspection, the problem was caused by the key start cable becoming trapped in the handle mechanism creating a short through the frame.

I genuinely wanted to report this fault to Einhell to assist them. I had not asked for anything but the response I received was derisive and insulting.

The cable used to wire the key start is not fit for purpose and has had no protection to avoid any damage being caused to it when folding. I have had a long drawn out argument with this company who obviously believe they can get away with it. This could have resulted in a fire inside my car or worse still for others, their shed or garage, despite this, Einhell have no wish to avoid a possible danger.

Since then, the clutch has failed and the key start fell apart, so I would advise you not to buy from this company as they have a very adversarial customer policy.

Good machine but nightmare to find parts and Einhell no longer supply UK direct so have to find third party stockist.
My advice give them a miss and check spares availability before you buy.

Bosch is another one where garden machnery parts are difficult to get

bought an einhell scarifier . apparently easy start . trouble is it wont start . I have only used it twice . bloody awful crap

Bought a Gardenline chain saw at Aldi (with a 3 year warranty) which worked well for over 1 year. Developed a problem whereby it would not suck up petrol from the tank. Contacted Aldi, who were very nice, and they referred me to Einhell for a warranty claim. I spent months trying to deal with Einhell ... whom I found to be evasive, difficult and downright accusatory. In the end, when I stated that I did not accept their dismissal of my claim, they said I could go back to start and apply all over again .... but to be aware that if they found the slightest discrepancy that I would be charged for all costs. So I emailed Aldi again with all the relevant correspondence with Einhell .... and Aldi immediatley gave me a reference number to take the saw into the local store for a complete refund. I would never buy a product where Einhell were the warranty provider. An awful company.

No bad experiences so far.
The quality has improved massively in the last years!
Absolutely competitive

This is truly an awful outfit. When I bought my lawnmower it arrived very quickly. Unfortunately it had a fault. The person I spoke to in their advice department wasn't familiar with the model and although he was very friendly it was only down me that stopped the entire thing having to be returned and replaced.

Two years have passed and the starter unit failed.

I tried to order a replacement online but despite the part allegedly being in stock the transaction failed.

I placed an order via the telephone on September 26th when I was advised the allegedly in stock item wasn't in stock and would have to come from Germany. A 2-3 week exercise apparently.

The part didn't arrive.

These things do happen and I spoke to Einhell 10 days ago and they ordered a replacement.

That hasn't arrived.

This morning I spoke to someone on the telephone who advised me that neither the first order or the replacement had ACTUALLY been placed. She did however offer to replace the postage charge.

There are other mowers out there and unless you're planning on buying one that never needs parts I'd shop elsewhere.

I bought a strimmer 2 year ago 3 year warranty.The best buy. I also bought a scarifier 3 year old still working great. best buy

For the second time in 18 months the bag on my leaf blower/vacuum failed. First time was worn through (replacement was provided after some hassle) second time was a busted zip. When the replacement came the zip failed after 5 uses and this time I complained heartily. To their credit a refund was issued and a new bag sent with an assertion that my experience is most unusual. Engine and other components are decent quality and the response to the bag issues restored my confidence in Einhell and their customer service.

I had a workzone table saw from ALDI. I wasn’t aware until it blew up that Einhell were the company behind it. Contacted them and asked to email a copy of 2 labels on saw. When they got the email I had to post them the exact same labels....pointless. Heard nothing more for 2 weeks even though I posted next day delivery. They said the were sending me a replacement saw. 6 weeks later the saw arrived. Totally inferior to the workzone which alone is surprising. The table was bent and buckled, the measure was so damaged the rip fence would not attach and every time you switched it on it blew the electric. I contacted Einhell customer services who tried to tell me it was a superior saw. Lol ok it’s half the size, half the power, buckled, bent, has half the measure strip and doesn’t have the laser so nope it’s in no way superior it’s an absolute bag of ....... called them back and said as much and they arranged for a courier to collect the saw and they would give me a refund. That’s 2 weeks ago, have I got my refund, have I Einhell. Never,ever see such a poor quality tool, terrifying really when you consider the damage a table saw can do. Please avoid them like the plague. There’s a reason why their cheap!

Purchased a rotary tiller from Toolstation, all was well, until the second use, when i noticed a crack, however from that point on, it all went down hill, advised me parts were out of stock and would be for the next 28 days, failed to collect the machine 3 times, ended up getting a refund from toolstation, shame given i was quite happy with the machine