Do not buy from here for delivery. They use awful delivery companies. I was given a 10 hour delivery slot and live upstairs with no door bell and no option for safe place. Really annoyed considering... See more
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Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... See more
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... See more
Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... See more
Company details
Written by the company
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Contact info
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, United Kingdom
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3.0
Average
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good customer service from Vince
Good customer service from Vince, helpful and quick to respond
6 July 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your positive feedback!
CHARGED TOO MUCH
I had to get in touch with customer service and went on live chat. They were quick and efficient and sorted the problem out for me within 5 minutes. Superb customer care and service.
1 June 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your positive feedback!
I wanted to return items I purchased…
I wanted to return items I purchased online, for collection, however, I changed my mind the next day I went on the live chat thinking that It would have taken a very long time, but within a minute an agent named Charlie came on the live chat and then he resolved my issue within 2 minutes, pretty fast I have waited longer!
1 June 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your great feedback!
Very fast customer service
Very fast customer service. Also, very helpful with the problem of the order.
25 May 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your great feedback!
Reply from Early Learning Centre
Thank you!
Reply from Early Learning Centre
Thank you for your great feedback!
Made an online order to collect
Made an online order to collect. The main item I wanted couldn't be got by the store. I requested to just cancel the entire order and be refunded. They did it immediately, very nice service received
10 May 2023
Unprompted review
Reply from Early Learning Centre
Glad we could help.
Excellent customer service
Excellent customer service via their online chat. Spoke to someone immediately and problem resolved without issue.
10 May 2023
Unprompted review
Reply from Early Learning Centre
Great to hear. Thank you for your feedback.
Excellent customer service!!
Excellent customer service just wish energy suppliers had this level of customer service skills!! I’m impressed!
5 April 2023
Unprompted review
Reply from Early Learning Centre
Thank you! Glad we could help out!
Customer service was excellent.from…
Customer service was excellent.from Isobel. Helped me track a package from a split delivery. Efficient, friendly and very helpful.
30 March 2023
Unprompted review
Reply from Early Learning Centre
Thank you for the kind feedback!
Excellent customer service
Excellent customer service, email responded to and problem sorted with a replacement order placed within an hour of original delivery. Thank you to Nadia!
25 March 2023
Unprompted review
Reply from Early Learning Centre
Great to hear that Nadia could sort this out for you.
Great service from Nadia
Spoke to Nadia on the live chat and she was great. Resolved the issue in minutes and was friendly and kind.
23 March 2023
Unprompted review
Reply from Early Learning Centre
Thank you for the lovely feedback. Glad she could help out!
Great customer service!
I got great help from their customer service. Phone call answered quickly and the person was friendly and helpful, and then a couple of emails to follow up, and my issue successfully sorted out. Plus I’m happy with the items I bought from them, and their prices.
22 March 2023
Unprompted review
Reply from Early Learning Centre
Really appreciate your feedback. Thank you.
Consistently great customer service
Toy had manufacturing issue. Customer service was so easy to talk to and solved issue beyond expectations. Have always found customer service representatives on the online chat to be amazingly helpful.
22 March 2023
Unprompted review
Reply from Early Learning Centre
Glad we could sort this out for you :-)
Helped by Fraser in customer service
Helped by Fraser in customer service. Understood my issue and fixed it very promptly. I didn’t have to wait long to speak to an agent either. Always impressed!
20 March 2023
Unprompted review
Reply from Early Learning Centre
Thanks so much for your great feedback.
I bought a dinosaur jigsaw from the…
I bought a dinosaur jigsaw from the store in Aylesbury and when we opened it, inside was a jigsaw of unicorns. I had a very disappointed 3 year old Grandson. I email customer service, had a reply within 10 minutes, and a replacement was on order within the hour. Well done. Best customer services I have ever dealt with.
9 February 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your kind feedback!
Fantastic online customer service…
Fantastic online customer service provided by Fraser.
Quick response time and my issue was resolved straight away which I'm most grateful for.
9 February 2023
Unprompted review
Reply from Early Learning Centre
Thank you for your feedback, we are glad to hear Fraser could help :)
Poor care for their customers.
I waited a month for delivery. Nothing turns up. Enquire to check where my delivery is and they said it’s been delivered. Their courier left the item outside my property despite me not listing any safe space. ELC refusing to send a replacement saying I’m “too late”. I was just eating for them to deliver as hadn’t received any notifications to say it was delivered. Rubbish service!
24 January 2023
Unprompted review
Reply from Early Learning Centre
Hi Jo, we do advise to get hold of us within 5 days of the estimated delivery date that was provided if you have not received anything - any longer nomrally indicates there has been a problem. Anything later than that and it become increasingly difficult for our couriers to help find missing parcels. You would have had an email notification on the day showing the delivery as well as the deliery photo of it against your door. Apologies we cannot assist further with this.
Great customer service
ordered a large item (for school) arrived promptly. unfortunately, it wasnt the one that colleagues wanted.
I phoned to discuss return / replacement. So helpful - returns collected within 24hours. refund due within a few days.
19 January 2023
Unprompted review
Reply from Early Learning Centre
Glad to hear this was resolved swiftly for you. Thank you!
Excellent company
Very competitive prices, good delivery, but more importantly, excellent customer services, thank you Steven R.
7 January 2023
Unprompted review
Reply from Early Learning Centre
Thanks for the great feedback.
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