Do not buy from here for delivery. They use awful delivery companies. I was given a 10 hour delivery slot and live upstairs with no door bell and no option for safe place. Really annoyed considering... See more
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Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courte... See more
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again. It's a bit pricey but that's generally reflected in the quality and they've g... See more
Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spo... See more
Company details
Written by the company
In March 2019, Early Learning Centre was acquired by The Entertainer with a clear vision; to support parents with their child’s early years learning and development through play. We are committed to creating quality products and bringing innovation through new product design, as well as continuing to make the much loved and trusted toys we all know and love
Contact info
TEAL House, Anglo Office Park 67 White Lion Road, HP7 9FB, Amersham, United Kingdom
- 0330 135 9089
- elccustomerservice@theentertainer.com
- www.elc.co.uk
3.0
Average
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fraser on the online team sorted out…
Fraser on the online team sorted out the issue with ordering immediately. Top service
18 June 2022
Unprompted review
Reply from Early Learning Centre
Thanks for the kind feedback!
Fraser helped me change my delivery…
Fraser helped me change my delivery address so quickly on the online chat, very helpful
18 June 2022
Unprompted review
Reply from Early Learning Centre
Thank you, I'll pass along your feedback to Fraser!
Had a problem with an online order
Had a problem with an online order, ordered it for a birthday present which was the same day, was told it would be ready within 30 mins to collect but then received an email 5 mins later to advise me 5 working days. The advisor Fraser was very helpful and sent me a gift voucher to use in store instead of having to wait for a refund. Thank you :)
18 June 2022
Unprompted review
Reply from Early Learning Centre
Happy Fraser was able to help out this time!
Super fast response time
Super fast response time ! Easy and friendly to talk to and helped me straight away with my issue. Thank you Nadia !
26 May 2022
Unprompted review
Reply from Early Learning Centre
Good to hear. Thank you.
So I had an issue with trying to pay…
So I had an issue with trying to pay for my grandsons birthday present on line. I called customer service and got a very nice gentleman by the name of " RON " . I told Ron the issue I had , and asked if I could purchase the item with him . Unfortunately that wasn't possible , but Ron said he thought he knew what the problem was with my PC . Well he did . He not only solved my tech issue with my PC , but gave me valuable information should I experience a similar problem in the future . Ron was friendly , professional and an I.T wizard . Thanks Ron your a star . Great Customer service
26 May 2022
Unprompted review
Reply from Early Learning Centre
This is amazing feedback for Ron. So pleased he could help! :-)
online services
Nadia was just a great help on the online customer services
26 May 2022
Unprompted review
Reply from Early Learning Centre
Great to hear. Many thanks.
I had a issue with confirmation of a…
I had a issue with confirmation of a click and collect and the support chat was very helpful
25 May 2022
Unprompted review
Reply from Early Learning Centre
Glad the team could help :-)
Nadia resolved my problem very quickly…
Nadia resolved my problem very quickly and was very polite too!
28 April 2022
Unprompted review
Reply from Early Learning Centre
Thanks for your feedback.
Excellent service.
Excellent service.
Resolved my issue right away. Thank you
27 April 2022
Unprompted review
Reply from Early Learning Centre
Great to hear. Thank you.
Nadia was helpful in finding a balance…
Nadia was helpful in finding a balance on a gift card when the website was unable to do so
26 April 2022
Unprompted review
Reply from Early Learning Centre
Great to hear that Nadia could help.
use online support to get a balance on…
use online support to get a balance on a gift card, support person named Vince, helped and found what I needed very quickly answering all of my questions thank you excellent support
21 April 2022
Unprompted review
Reply from Early Learning Centre
Thank's for the feedback, I'm glad that was resolved for you smoothly.
Great returns policy
Great service for unavoidable return of item due to duplicated purchase. No hassle, thank you
8 April 2022
Unprompted review
Reply from Early Learning Centre
Happy to help.
Very good with dealing with my enquiry
28 March 2022
Unprompted review
Reply from Early Learning Centre
Great to hear, thanks.
Prompt service
Richard was really prompt at replying. My discount voucher wasn't working and, after his initial suggestions didn't work, he made sure I could get the discount another way. Great service!
28 March 2022
Unprompted review
Reply from Early Learning Centre
Thanks for your positive feedback.
What a great gentleman…
Richard helped me sort out a little problem. He was so kind helpful and generous with his time and effort. I’m very lucky to have had him on my side. Companies need more people like him. Thank you Richard.
24 March 2022
Unprompted review
Reply from Early Learning Centre
Richard is new on the team so this is great feedback for him. Thank you.
Well had some issues with placing my…
Well had some issues with placing my order so chatted with Richard who then rang me and resolved my issue.
Richard never gave up and after calls and emails resolved everything perfectly.
Thank you Richard
23 March 2022
Unprompted review
Reply from Early Learning Centre
Great feedback for Richard. Many thanks.
Customer service
Contacted customer service via chat and spoke with Richard who was very helpful and resolved my issue in a very prompt and professional manner. Would highly recommend
22 March 2022
Unprompted review
Reply from Early Learning Centre
Thanks for your positive feedback for Richard. Pleased to hear he could help.
Excellent customer service…
Thank you Richard for the excellent service. You were very efficient and dealt with the problem with ease.
2 very happy customers - me and the Birthday girl!
21 March 2022
Unprompted review
Reply from Early Learning Centre
We hope your Birthday Girl has a fab day!
Great service today
Great service today. Fraser was very helpful and sorted out my problem
21 March 2022
Unprompted review
Reply from Early Learning Centre
Thanks for the feedback. Glad Fraser could help.
Excellent services!!!
19 March 2022
Unprompted review
Reply from Early Learning Centre
Wonderful to hear!
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