El Corte Inglés Reviews 

Horrible customer support. I bought a few pieces online, and wanted to return one. It took them something like 2-3 weeks to only answer my email about how to make a return. They do not gave this information available on their web. They also make you pay for returns. I would never buy again. Please so not make the same mistake as I did and do not buy from there. There are so many better options.

Ordering online is nothing like shopping in store. You would think with their reputation they would do better. First time I ordered a computer with 24hr delivery, really needed it as mine broke, took a week to arrive. Next ordered some dog food as couldn't get to the store. The box arrived late again and bashed in, I'm surprised there was anything in the box as it was pretty much fully open. I complained to them saying I can send photos of the box as there was no option to attach photos. They took over a month to reply and just said sorry. Followed by another email asking for a review on their customer service. I expect more from a company like this and if I can't get to the store, I won't bother ordering online either.

Not friendly at Madrid store. They did not give me my Global Blue tax form even though I asked and she clearly knew what I was asking for. It was not for much, but still disappointing. The guard at the door looked us over like we were criminals. Not sure why, as we are average looking folks.

I ordered a garden table online which was broken when delivered. Customer service is non existent. They have ignored every attempt to contact them. I still have the table but weeks on no one has gotten back to me. In store service is generally pretty good but online absolutely dreadful.

I like El Corte Ingles shops where service is generally good. Their online service though is the worst! In July I made three online orders of sports equipment during their summer sale. Frustrating to be informed delivery would take two weeks. Much worse though to have one order canceled after a day; one after a week; and one after four weeks. All because the items were apparently out of stock. I queried this over a week ago by email -still awaiting a reply.

Bought an oven which was faulty and despite many calls, visits to the Puerta Banus store and emails, they don’t respond, they put the phone down on you and generally don’t care about customer service. Terrible service!

Bought a pillow cover 50x70 cm.
Received one with 60x60 cm.
I emailed them the very day I receive the wrong pillow case informing them of what happened.... No one answers. Called and they said they will answer back.
A week passed and no money no good pillow case.
Fraudsters. Stay away.

I am genuinely stunned by the appalling service this store gives to its customers. I bought so many things for my house and I have waited weeks with one product damaged and no replies. Nothing is delivered when it is meant to be delivered. It's impossible to reach anyone and when you finally do they have no record of what you bought nor of the delivery date, nor where your stuff actually is. I really do not understand how this shop hasn't already folded. Never again.

El sábado me tenían que haber entregado un aire acondicionado y no vinieron, así que esperé desde por la mañana hasta por la noche. El martes volvió a pasar lo mismo, y encima el repartidor mintió diciendo que había venido. Es más, tienen la desfachatez de afirmar que sí vino... y que el cliente es lo más importante. No me extraña la factura que reciben.
On Saturday I was supposed to have an air conditioner delivered and they didn't come, so I waited from morning to night. On Tuesday the same thing happened again, and on top of that the delivery man lied that he had come. What's more, they have the nerve to claim that he did come... and that the customer is the most important thing. I am not surprised by the the comments they receive.

great customer service and selection of products, decent prices too

Recently purchased both an LG OLED TV and sound bar and I have to say I got exceptional help and assistance by the staff in the Porta Banus store. They are very experienced and helpful and delivery was exactly as planned. Very happy to recommend

Dont be fooled by the foriegner package they offer.
The discount card is not. Your purchase bonus is 10% of your present purchase discounted on your next purchase. If that doesnt do your head in. You have to make your next purchase within 4 days because the card has a lifespan of 5 days and youve already used 1 on your first purchase. At which time if you havent made your next purchase you loose your benefit. At time they say no problems just go down to customer serice, navigate their complex waiting system, grab your number wait 20 minutes be served by some who rather be somewhere else and are intent on you knowing that. Of course what else are you holiday in Spain for to waste 1 hr of your life every 5 days at Corte Ingles. Some dumb actuary with no life experience has come up this programme specicaly to deny you any benefits due to the fact that every days you lose your last purchase. They worked out that people on holidays shop at Corte Ingles shop on average every 6 days. So 5 means you get zero benefit. By the way the card is in Spanish writing they dont tell you it expires in 5 days. When you complain they say you should read the fine print its in the fine print, of course in Spanish. Then they say we have it in English Of course they didnt offer it in English, " but you should have asked for it in English" thats why we go on holidays to be reading the fine print on all the transactions you do.
Javier Navas was the manager at Cadiz store that told us its our duty to read the fine print and if cant read Spanish you should ask for an Engish card. Not that anyone offered that to the English passport holder. No apology for our lost benefits, just basically your stupid was the attitude. This in front of all his staff.

If I could give them zero I would, still waiting for an order ordered over a month ago, with no communication on when it will be delivered despite several complaints and contacting them. They simply don't care about their customers. They're quite happy to take your money and not deliver the products you order with no idea on when they will arrive. 6 weeks and counting and nothing, despite the complaints asking for an update on the order. Avoid!

Top service and very customer friendly. Every time I order something I am very satisfied with the products and customer experience.

They have "discounts", so it's 1 price when you choose the item and full price when you pay for it.
I don't care how much they sale their merchandise with, but advertising 1 price then making you pay another at check-out is similar to stealing. The shop policy is disgusting and the shopping experience is not worth the money or products you buy because it feels like you were skamed at the end of it.

Bought sandals and returned them. Parcel refused at address and 4 weeks later turned up in Amsterdam again. Sent again with address given to me and agreed by el Corte ingles. Parcel refused again. I have written and written and no result. They agreed it was sent to correct address but kept saying I should find out where they were. Even though it was a Spanish courier that delivered them. I have spent a fortune on phone calls and postage and the sandals and I have nothing. Terrible customer service!!! Disgraceful treatment of customers. I am out of pocket by about 300 euro and have absolutely zero. What can I do??

Never buy from this shop.
Shipping was rapid, it was good.
But the product didn't fit my size so, I asked for return.
They say '' You can request a free collection from your home by the GLS return'' '' In order to do so, you will need to confirm the items you wish to return''
It was not clear for me who to confirm with.
They don't say how to comfirm so, I asked about that
they just answer the same thing '' You can request a free collection from your home by the GLS return'' '' In order to do so, you will need to confirm the items you wish to return''...
I already told them that I would like to confirm my return with all the information.
But they just answer me, you will have to confirm...
There's no '' confirm my return '' on their website..

Very very unpleasant company. I wanted to return some clothes which I sent to the address they gave. It was returned to me stating not claimed. Attempting to deal with customer service is like banging one’s head against a wall. They do absolutely nothing and couldn’t care less. I sent it back to them again and it was returned a second time. This has taken over a year and I have clothes I don’t want and cannot return. Do not buy from these people.

Doesn’t accept foreign cards online. Good luck