Will only communicate via WhatsApp, ive been waiting for a call since 4th August, keep sending messages and they have now stopped responding. The filter is now working properly, even though this has... See more
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I have called an engineer twice now and both times the service has been fantastic. After spending £100s on 2 other companies who failed to fix my boiler, I called ECBC as they are the experts... See more
Jaz was an absolute Legend. He was super friendly and helpful, got my boiler fixed quick and gave me extra tips for managing heating in the house! Great service
Payment system and costumer service deplorable. Opaque terms and conditions, paid for a service and needed a part fitted and had to pay for an extra call out charge despite the engineer and part al... See more
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Company details
Written by the company
Based in Windsor, Berkshire, Electric Combi Boilers Company supplies electric combi and electric system boilers across the UK. See live systems at our showroom & training centre, book installer sessions, or speak to our UK-based Technical & Service Team. Prefer to shop online? Order 24/7 with nationwide delivery or buy direct from our Head Office. Our ranges: ELEKTRA SMART and GUIVAL SMALL are European-built for British properties and supported with extended warranties (ELEKTRA up to 10 years, GUIVAL up to 5 years, subject to registration and biennial service by ECBC or an authorised engineer). We also provide configuration support by phone or video to help installers and end users get set up smoothly. See real customer stories, install photos and how-to content on Instagram, Facebook and LinkedIn. Many reviewers highlight clear advice, straightforward installs and responsive aftercare, exactly what you want from an electric boiler specialist. Call 0208 998 2024 for guidance, or drop into our Windsor showroom & training centre.
Contact info
Abcot Uk Ltd / Green Acres, SL4 4QF, Oakley Green Road, United Kingdom
- 02089982024
- contact@electriccombiboilers.uk
- www.electriccombiboilerscompany.com
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Replied to 66% of negative reviews
Typically replies within 2 weeks
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Fantastic communication by phone to…
Fantastic communication by phone to confirm it was what I wanted and delivery date, it arrived early. Good service.
Plus I have read reviews on how expensive it is to run this unit????
Let me assure you that I had an old conventional electric heating/hot water system that cost me £95.00 a week during the winter and was still cold.
This is so much more efficient in output and running cost plus I now have a free cupboard where the tank used to be.
Happy days and buy with confidence.
I wish we had come direct to Electric Combi Boilers in the first place
Raj has come out to us twice now, once on a warrantee call and once to put in a thermostat and filter. We had no idea that the filter was necessary as the original installer was probably hoping for some repeat custom...
I wish we had come direct to Electric Combi Boilers in the first place. Raj was excellent. he worked quickly, but was happy to have a chat at the same time. He has given us some great advice and sorted out all the issues we had.
Top drawer, highly recommended.
Great service offered by this company
Great service offered by this company. Last year they called out to service my electric boiler. They undertook the work professionally and provided complete and extensive service that required parts. Today they called out again to check out some technical issues. The engineer again was excellent in explaining the problems and how they can be solved. I would recommend this company to anyone expecting, great service, price transparency and excellent customer service back up when you need it. 10/10.

Reply from Electric Combi Boilers Company
Had a boiler service today by Raj
Had a boiler service today by Raj, very pleasant and knowledgeable man. Completely trustworthy

Reply from Electric Combi Boilers Company
Had a problem no one could sort out…
Had a problem no one could sort out with my electric combi boiler, BUT, when RAJ, the service engineer came out he was a very experienced technician and found the fault, he fixed it and everyone was happy, from start to finish very efficient company indeed, many many thanks, highly recommended

Reply from Electric Combi Boilers Company
Really exceptional service
Really exceptional service. Honestly I never write reviews but had to here. Izzy is one of the nicest most helpful people in the phone and just when I thought it can’t get any better Raj was easily the nicest most professional plumber. Couldn’t be more impressed.

Reply from Electric Combi Boilers Company
We were very pleased with the ordering…
We were very pleased with the ordering and delivery of the boiler, only had it installed today and so far so good.

Reply from Electric Combi Boilers Company
Finally a company that could help!
I had multiple engineers visit to try and fix my boiler issues without any luck. The engineer from this company found 3 problems within 10 minutes. He was clearly very knowledgeable and carried out the necessary repairs straight away. Raj was also a really nice guy, polite and professional. He was a credit to the company and I can say my overall impression of the company is very positive.

Reply from Electric Combi Boilers Company
Need improvements
Need improvements. I had to call many times for the delivery. I would advise the company to send follow up emails detailing the next steps take place and most importantly when delivery will take place.
The improvements here will provide better efficiencies and provide more confidence to customers and increase profit in the long term for the company.

Reply from Electric Combi Boilers Company
Supersonic space saver
The boiler arrived crushed due to transit damage. The Company pulled together and delivered a replacement quickly by agreed appointment. They were very apologetic and polite and sent the replacement with a very helpful man who helped move the item into our house. Supersonic service recovery. The boiler works great with good pressure and saves so much space. Very good service and boiler.

Reply from Electric Combi Boilers Company
Combination boiler
I highly recommend this company very easy and everything happened as they said right down to the delivery company who were also very good
Jeremy SIVYERS

Reply from Electric Combi Boilers Company
Raj was great
Raj was great - he is very friendly and was efficient. Super cost effective and would highly recommend.

Reply from Electric Combi Boilers Company
Very polite and friendly service
Very polite and friendly service. Goods were as described also very good on back up.

Reply from Electric Combi Boilers Company
First time customer & i will be back
This is my first time purchasing from the Electric combi boiler company.. All the staff were very friendly and helpful on the phone .. The after care support is great & the Boiler was delivered within 48 hours of ordering.. Great service all round. I am going electric on all my properties going forward and i feel i have the right company to work with going forward

Reply from Electric Combi Boilers Company
I would highly recommend their service
I would highly recommend their service. Before I call them I used 3 other plumbers from different companies who could not fix the boiler and said I need it a new boiler which would cost me a lot of money.
I thought to try one more time and I am glad to call the Electric Combi Boilers Company not only they fixed the problem but the plumber was very professional and quick.
Thank you for your service and prompt visit.

Reply from Electric Combi Boilers Company
Poor customer service
Promised everything, came through with nothing. Delivery total shambles. Avoided calls, left to sort delayed delivery with courier direct myself, wouldn’t use this company if you want efficiency and guaranteed delivery etc.

Reply from Electric Combi Boilers Company

Reply from Electric Combi Boilers Company

Reply from Electric Combi Boilers Company
Loving our new electric boiler!
Loving our new electric boiler!
Danny and the rest of the team did an excellent job. They removed our broken gas boiler and installed the new electric one in two days. They worked late to ensure we could benefit from hot water and heating as soon as possible. Very professional, friendly and competent. I would definitely recommend.

Reply from Electric Combi Boilers Company

Reply from Electric Combi Boilers Company
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