Electric Fence Online Reviews 

246
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is remarkably straightforward, and products consistently arrive very quickly while being securely packaged. Consumers are also thoroughly pleased with the highly competitive pricing available across the catalog and the expert guidance provided when selecting items. Many loyal buyers frequently express their strong intention to return for future purchases because of the consistently reliable and pleasant service. Some reviewers were not happy with occasional fulfillment issues, specifically reporting frustrating problems such as receiving incorrect or damaged merchandise, unfulfilled orders, and missing deliveries entirely.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting great quality, competitive... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast dispatch and quick... See more

Service

Reviewers highlight positive aspects of service, emphasizing brilliant experiences and quick delivery times.... See more

Price

People report positive experiences with price, highlighting that items are competitively priced and offer... See more

Order

Customers had positive experiences with order, highlighting straightforward online purchases and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. My order arrived quickly, well package and product is great quality. Thank you very much. Will use to purchase again when I require further items.

Rated 5 out of 5 stars

Wide range of products for your electric fence set up. The tape I ordered was of excellent quality. Delivery was really quick too. Highly recommend this site .

Rated 5 out of 5 stars

Very quick delivery and price much better than other online retailers. Second time purchasing from them. Would highly recommend.

Rated 5 out of 5 stars

Ordered items online which was straightforward. Easy to navigate site. Items were a better price than on manufacturers own website. Arrived next day


Company details

  1. Fence Supply Shop
  2. Pest control service

Written by the company

Electric Fence Online offers top-quality, reputable electric fencing products from trusted brands. Whether you want to keep livestock in, protect paddocks, fields, and crops, or keep predators out, we have the perfect solution for you. From new installations to upgrades of existing fencing, you'll find everything you need right here. Our range includes: Electric fencing kits, Solar-powered electric fencing, Electric fence energisers, Fence conductors, Insulators, Tensioners, Testers, Electric fencing accessories and Pest deterrents. All products are available through our secure online store, backed by helpful and friendly advice whenever you need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(246)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round excellent service.

The owners of this company are really good at what they do. I got a great product at a fair price but also professional and helpful advice from them. Definitely my ‘go to’ people and I have recommended to friends.

17 October 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you for your review. I enjoyed talking to you and was happy to help.

Regards

Andy

Rated 3 out of 5 stars

I thought I had ordered elec rope and…

I thought I had ordered elec rope and its a lot slimmer than I excepted

8 September 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Dear Linda

We have checked and unfortunately you did in fact order polywire, which is stated in the product name, but we are happy to accept the return of this product (if you haven't used the polywire and it is in a saleable condition) and exchange for rope, but this would incur a charge for the price difference as the rope is more expensive.

Please let us know if you want to exchange.

Carol

Rated 4 out of 5 stars

Disappointing

This cable was not in the same format as my previous purchase. There is no indication to show that it is operating ,only winter will prove it works.

14 August 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you for your review Mr Leeming. I have checked our records and unless you ordered under another name we only have one order from you, i.e. this one, no previous orders, which is probably why the cable is different.

Carol :)

Rated 1 out of 5 stars

I was very happy with my purchase but…

I was very happy with my purchase but now I am using it I am disappointed with how long the battery is lasting. It has been in direct sunlight all the time as the weather is so nice and the battery doesn't seem to be charging up. From full charge it is lasting just one week before I need to plug it into the mains …. can you let me know how long you would expect one to last? I am wondering if it is faulty. Thanks

8 August 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you for your feedback. I will consult our technical department regarding this matter and get back to you. Sorry that you are dissatisfied with your product.

After speaking with our Technical Support team it appears that you have a faulty unit. We are sending a replacement out today. Sorry for the inconvenience.

Glad that you have now received your replacement unit. We will pick the faulty one up on Friday.

Carol

Rated 5 out of 5 stars

Resolving what could have been a…

Resolving what could have been a complex matter was achieved simply and without delay. I would certainly recommend the product to anyone.

8 August 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you :)

Rated 4 out of 5 stars

good advice over the phone...would have…

good advice over the phone...would have liked a better/quicker delivery given £9.50 charge...happy with product though

31 July 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Mr Lally. Unfortunately as all of our products get delivered by courier we have to pay the cost, I agree it's not cheap, sorry. :)

Rated 4 out of 5 stars

Great service from Electric Fence…

Great service from Electric Fence Online, had issues with damage in transit we had to return for a repair.

26 July 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you John :)

Rated 5 out of 5 stars

Highly recommended

I have found Electric Fencing Online to be a highly efficient firm to deal with. I have ordered goods twice from them and both times the goods arrived within a few days of ordering. On one occasion I needed help in deciding which energiser to buy and the advice given over the phone was excellent. I would have no hesitation in recommending them.

26 July 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you for your kind review :)

Rated 5 out of 5 stars

High quality

I have been a customer of this company for many years and have found their products and customer services are of very high quality.

24 July 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Helen :)

Rated 5 out of 5 stars

Chicken products, wireing

I have ordered a few times from this company, they are always quick to respond & the items I ordered are always correct, of good quality, & arrive quickly, I would recommend this company to anyone.

24 July 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Mrs Brummitt :)

Rated 5 out of 5 stars

I made a mistake when ordering some…

I made a mistake when ordering some pond poles,and got in touch with the company to explain my mistake, everyone I spoke to was so helpful that the problem was rectified straight away and the correct poles sent to me in a couple of days.

24 July 2018
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Barbara, it's a shame that the courier didn't leave a card for you, but glad that all is sorted now :) Carol

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