Electric Fence Online Reviews 

246
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering platform is remarkably straightforward, and products consistently arrive very quickly while being securely packaged. Consumers are also thoroughly pleased with the highly competitive pricing available across the catalog and the expert guidance provided when selecting items. Many loyal buyers frequently express their strong intention to return for future purchases because of the consistently reliable and pleasant service. Some reviewers were not happy with occasional fulfillment issues, specifically reporting frustrating problems such as receiving incorrect or damaged merchandise, unfulfilled orders, and missing deliveries entirely.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting great quality, competitive... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast dispatch and quick... See more

Service

Reviewers highlight positive aspects of service, emphasizing brilliant experiences and quick delivery times.... See more

Price

People report positive experiences with price, highlighting that items are competitively priced and offer... See more

Order

Customers had positive experiences with order, highlighting straightforward online purchases and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. My order arrived quickly, well package and product is great quality. Thank you very much. Will use to purchase again when I require further items.

Rated 5 out of 5 stars

Wide range of products for your electric fence set up. The tape I ordered was of excellent quality. Delivery was really quick too. Highly recommend this site .

Rated 5 out of 5 stars

Very quick delivery and price much better than other online retailers. Second time purchasing from them. Would highly recommend.

Rated 5 out of 5 stars

Ordered items online which was straightforward. Easy to navigate site. Items were a better price than on manufacturers own website. Arrived next day


Company details

  1. Fence Supply Shop
  2. Pest control service

Written by the company

Electric Fence Online offers top-quality, reputable electric fencing products from trusted brands. Whether you want to keep livestock in, protect paddocks, fields, and crops, or keep predators out, we have the perfect solution for you. From new installations to upgrades of existing fencing, you'll find everything you need right here. Our range includes: Electric fencing kits, Solar-powered electric fencing, Electric fence energisers, Fence conductors, Insulators, Tensioners, Testers, Electric fencing accessories and Pest deterrents. All products are available through our secure online store, backed by helpful and friendly advice whenever you need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(246)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Does what it says

Goods turned up & did exactly what we wanted - can't say fairer than that.

7 July 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you for your review :)

Rated 5 out of 5 stars

Brilliant service

Brilliant service, company gave excellent advice over the phone, fencer delivered promptly.

29 March 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you LJ :)

Rated 5 out of 5 stars

very good

Very good.......

29 March 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you David :)

Rated 5 out of 5 stars

Squirrels

I had been plagued by squirrels (several families of them)
You have done solved the problem
1 isolate feeder by hanging on a cable tie
2 connect all metal "feeding points" with thin copper wire
3 connect positive output from unit to feeder
4 connect negative to metal feeder post
5 no more squirrels !!

PS Squirrels were eating 5 times the amount of seed than the birds!

28 March 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Vic :)

Rated 5 out of 5 stars

Recent Order

Only a small order but competitive price and I received my order very quickly. Good website, easy to use and informative

15 March 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Bridget :)

Rated 5 out of 5 stars

Pipe heater

Received exactly what I expected and much quicker delivery than expected. Solved my frozen pipe issue.

17 February 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Hi Jeremy, thank you for you kind remark and glad it solved your problem. :)

Rated 3 out of 5 stars

Fixing back plate

I fouI found it very difficult to put up as I didn't want to or have a place to screw the back plate to anything

30 January 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Dear Mr Cawston

Thank you for ordering your deterrent from us.

We’re very sorry to learn that you’ve experienced some difficulties, but also a little unsure whether we understand your comment correctly. Do you mean that you had nowhere to mount the deterrent you purchased? Or that you couldn’t use the mounting bracket provided and had to improvise somehow?
All sonic and ultrasonic pest deterrents work best when mounted at the height of the target species, either on a wall or a post as pictured on the website. But if absolutely necessary they can also sit on the ground, although this isn’t ideal and you’re likely to lose a degree of their deterrent effect; the device would also require more regular maintenance if on the ground.

If we’re misunderstanding you and there is something wrong with the device, or the bracket was missing or faulty then please accept our sincere apologies and let us know so that we can resolve the problem.

Carol

Rated 5 out of 5 stars

Great service will use again and recommend to my friends.

I purchased a electric fence energiser for use at my stables. The product I wanted was out of stock, so they contacted me to inform of that but I was away on business at the time and was difficult to contact, however they persevered and my product was upgraded free of charge and delivered on time. I thoroughly recommend electric fence online anyone reading this and I will be using them again.
Thank you Electric Fence Online great service.

28 January 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Glen :)

Rated 5 out of 5 stars

Simple, easy purchase

I bought a mains adapter for a hotline energiser. It was delivered promptly and works perfectly. Many thanks.

22 January 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Abby :)

Rated 5 out of 5 stars

Electric Fence

Excellent Service

19 January 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Andy :)

Rated 5 out of 5 stars

Hotline Electric Fence Spares

Prompt delivery. Very well packed. I appreciated that I was phoned to check that they were sending the correct version of the circuit board.

17 January 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you David :)

Rated 5 out of 5 stars

Rapid efficient service

Especially appreciated that there was no headline commitment to 'free UK delivery' only to find in the small print that Scottish Highlands are excluded

17 January 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thanks :)

Rated 4 out of 5 stars

Niteeyes

Excellent product that immediately deterred an urban fox from our garden. Order arrived safely but did take a week.

17 January 2017
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you. There was a lot of orders to catch up with, (being closed for Christmas and New Year), usually our orders are delivered a lot quicker, we apologise for any inconvenience.

Carol

Rated 5 out of 5 stars

Outstanding customer service and highly knowledgeable advisor

Superb customer service, very knowledgeable and willing to give advice and ideas over the phone with pros and cons of the different ways of fencing my horse paddocks. I ordered some bits and pieces for my electric fencing online, and the next day Andy rang me up and offered me a better fencifier as an alternative because the company had received a faulty batch of the one I had ordered. Andy modified my order to achieve a much better solution for my needs than I had chosen by myself off the website. The delivery company then messed up the delivery of part of the order (damaged in transit) which, again, the company resolved very quickly and re-shipped the damaged component. This is the second time I have used this company and I have had excellent experiences both times.

24 December 2016
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

WOW! Thank you very much for taking the time to write this review, very much appreciated. :)

Rated 5 out of 5 stars

Highly recommended

Orders arrive promptly, customer advice and help whether by phone or email is excellent. I don't use anyone else!

29 November 2016
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Kris :)

Rated 5 out of 5 stars

Top company with excellent customer service

Ordered a pair of Numax batteries, one of which had leaked when I received them. One phone call and a new one was on it's way. I also had a courtesy call to check all was fine. I wish every company would behave like this.

17 November 2016
Unprompted review
Electric Fence Online logo

Reply from Electric Fence Online

Thank you Mervyn :)

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