Would like to say thank you to lady that helped me sort my vape out but was broke(brought from somewhere else) so helped pick another including free juices wish I'd gone here first time. Will definite... See more
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See what reviewers are saying
Popped in on Wednesday afternoon to be served by a lovely chap he had his hair tied back with a night mare before christmas hoodie on.completely helpful , great customer service and cheerful .been in... See more
Company claims "Friendly, passionate staff who can help you find the perfect vape for your needs and vaping accessories as well as flavours, liquids and strengths." Complete lie. The staff couldn'... See more
Fantastic vape shop in Chemsley Wood,Birmingham. Well stocked with everything you need clearly on sale with everything orderly and neatly arranged. If you need anything that isn’t in stock, th... See more
Company details
Written by the company
Retail suppliers of Electronic Cigarettes and E-Liquids
Contact info
156, Barr Street, B19 3AD, Birmingham, United Kingdom
- 01215155940
- headofficemist@gmail.com
- www.electromist.co.uk
4.4
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Again!
Excellent service again! I’m always super happy buying from here. The products are fantastic and staff are always helpful going above and beyond. Matt is a life saver! Thank you for another amazing experience
25 February 2019
Unprompted review
Reply from Electromist.co.uk
Hi Maddie
Thank you again for another extremely generous review, we really appreciate it! We are always happy to help out where we can. We are forever grateful for the support our customer show us. Also thank you again for the personal testimonial!
Kind regards
Matt - Electromist
Reply from Electromist.co.uk
Hi Katrina
Thank you for your kind review, we are glad we could be of service to you. Hope to hear from you again soon.
Kind regards
Matt - Electromist
Excellent service and staff are brilliant
Excellent service . Matt from online sales was brilliant he called me to advise they didn't have enough stock to fill my order but gave me the option to send what they had and then send the rest out when in stock. Matt is very friendly and great to deal with and a valuable asset to electromist. He cares about his job and cares about the customer .highly reccomened using this company I sure will again and again .
31 January 2019
Unprompted review
Reply from Electromist.co.uk
Hi Mark
Thank you for your kind works, both personally and for Electromist. We realise issues do arise from time to time but it is best to be honest and do what we can to sort things out. Hope to hear from you again soon!
Kind regards
Matt - Electromist
Good
Friendly customer service. They actually call you up if they don’t have the product in the prefered colour unlike other companies
22 January 2019
Unprompted review
Reply from Electromist.co.uk
Hi Mohammed
Thank you for your very kind review. We realise issues do arise with orders but we try our best to resolve them and openly communicate to the customer when needed. We hope you are pleased with the service you have received thus far and we are always happy to help.
Kind regards
Matt
First class service
First class service. I would recommend this company to all.
14 January 2019
Unprompted review
Reply from Electromist.co.uk
Hello Tim
Thank you so much for your kind review, we really appreciate it. We hope to hear from you again soon!
Kind regards
Matt
Electromist
Ordered on the Saturday to pick up in…
Ordered on the Saturday to pick up in store arrived in store on the Friday.should have been 3 days?
8 December 2018
Unprompted review
Reply from Electromist.co.uk
Hello Charles,
I am sorry that you do not seem pleased with your order. Online sales staff only work Monday to Friday. And stores usually have only one delivery a week and Redditch receives theirs Friday. I would like to speak with you about your review as I did email you stating that your order would arrive on Friday. Would this be possible?
I can’t recommend this company enough…
I can’t recommend this company enough for their products or their customer service. I had not ticked the deliver to my home address button and when I e-mailed them they were able to give me a number of options and then were extremely understanding and helped me by then sending a quick PayPal request for postage and they were here quicker than they had estimated. It’s rare to find such professional customer service that is also quick at responding and also able to accommodate and rectify the issue in the way they did. Thank you.
26 November 2018
Unprompted review
Reply from Electromist.co.uk
Hi.
It's Matt which spoke to you about your order. I want to thank you so much for your kind words and for your review. It is customers like yourself which is why I do this job. I hope you have a wonderful day and I hope to hear from you again soon!
Kind regards.
Electromist
I use Electromist all the time they are great! A wide selection of products and juices you cant get anywhere else.
10 November 2018
Unprompted review
fantastic products
fantastic products, fantastic support, super fast delivery!
2 November 2018
Unprompted review
Great company
1 November 2018
Unprompted review
great company i use my local store…
great company i use my local store often but decided to look at the site and it was easy to use and order also my order arrived really quickly will use again.
29 October 2018
Unprompted review
Excellent service
Excellent service so helpful to be able to pre order and collect with no fuss
17 October 2018
Unprompted review
I love electromist and I wouldn't use…
I love electromist and I wouldn't use anyone else
15 October 2018
Unprompted review
Fantastic service brilliant customer…
Fantastic service brilliant customer service.
22 September 2018
Unprompted review
Website was really easy to use and the…
Website was really easy to use and the liquids I ordered came when they should. The only criticism is that there should be an option to select a strength and then the appropriate amount of nicotine is sent with the liquid like many other websites.
17 September 2018
Unprompted review
Reply from Electromist.co.uk
Hi Michelle.
Thank you for your review and your kind words. We add the strengths of all juices which have a variety of strength options. All juices over 10ml contain no nicotine as per standard. 10ml nic shots are available for purchase for only £1.50. If you would like advise of how much nicotine would work for your preferred strength then please feel free to get in touch and we would be more than happy to help.
Hope you have a wonderful day and kind regards.
Matt
Only vaping liquid I like
Only vaping liquid I like. This only place I can get it from.
13 September 2018
Unprompted review
Easy to find and order
7 August 2018
Unprompted review
Reply from Electromist.co.uk
Thank you so much Jase and Allie! We hope we can earn that final star one day! Until then, thank you for choosing us and we'll hopefully see you again soon - Nicki, Electromist
Excellent prompt service
6 August 2018
Unprompted review
Reply from Electromist.co.uk
Thanks John! We're so glad that you were happy with the service. Hope to see you again soon! - Nicki, Electromist
Brilliant company!
First time using electromist.co.uk and very impressed. Will definitely recommend! Great customer service, fast delivery and great products.
6 August 2018
Unprompted review
Reply from Electromist.co.uk
Thank you for your kind review Darren! - Nicki, Electromist
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