Received best pair of McQueen boots which were sealed, original and best condition both boots and the packaging. Despite Christmas holidays, the delivery was smooth and quick with great tracking.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found the boots I’ve been eyeing for some time with a nice discount. Immediately ordered them and it was an easy check out. The boots were delivered 2 days later. The package was a recycled box, but s... See more
received my UGG order from Eleganza and I’m very happy with the whole experience. The delivery was fast, the packaging was neat, and the product is exactly as described. The boots are authentic, high... See more
Company replied
Great online store, shipment came after 1 working day. Good tracking links and info from elegance on emails with status update of the delivery.
Company details
Written by the company
Eleganza is al meer dan 45 jaar een toonaangevende bestemming voor premium mode. Wat begon als een fysieke modezaak is uitgegroeid tot een gevestigde naam in designerkleding — met onze winkel in hartje Utrecht en onze webshop eleganza.nl. Bij Eleganza vind je een zorgvuldig samengestelde collectie van de meest gewilde luxemerken, waaronder Moncler, Stone Island, Golden Goose, Parajumpers en C.P. Company. Elk item wordt met aandacht geselecteerd, zodat je altijd verzekerd bent van authenticiteit, kwaliteit en de nieuwste collecties. Wij geloven dat premium mode hand in hand gaat met premium service. Daarom maken we je winkelervaring net zo bijzonder als de kleding zelf: persoonlijk advies, snelle en zorgvuldige verzending, en een soepel retour- en ruilbeleid. Heb je een vraag? Ons team denkt graag met je mee. Of je nu langskomt in Utrecht of online bestelt — je mag rekenen op persoonlijke aandacht en betrokkenheid. We zijn er trots op dat klanten al jarenlang bij ons terugkeren voor hun favoriete merken. Jouw ervaring betekent veel voor ons. Heb je bij ons gewinkeld? Dan horen we graag wat je ervan vond — jouw feedback helpt ons elke dag beter te worden.
Contact info
Lijnmarkt 41, 3511 KG, Utrecht, Netherlands
- 0346-244095
- webshop@eleganza.nl
- www.eleganza.nl
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always order my shoes from…
I always order my shoes from eleganza.nl. Always top in order and delivered quickly. Customer service once needed for a shoe that showed defects. Quickly and professionally resolved.
29 October 2024
Unprompted review
Reply from Eleganza.nl
Hi Kimberley, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us.
Don’t buy at Eleganza
Don’t buy at Eleganza! Bought a pair of Uggs and should have been delivered the next day. Apparently the package was delivered tru Trunkrs, but in the wrong region or something. I received a message about it and that it will be delivered the following day. No delivery on the next day! This is two weeks ago…. Nothing happened and communication stopped. I’m afraid I will not get my money back. Expensive lesson!
31 October 2024
Unprompted review
Reply from Eleganza.nl
Dear customer, we are very sorry that you have had an unpleasant experience with our parcel service. We do not recognize ourselves in your review. We would like to receive your order number or request you to contact us so that we can help you further.
Very fast delivery and good products!
21 October 2024
Unprompted review
Reply from Eleganza.nl
Hi Ilyas, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us.
Wonderful
very satisfied and incredibly fast delivery (under 24hrs) can only recommend :)
22 October 2024
Unprompted review
Reply from Eleganza.nl
Hi Jakub, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
Reply from Eleganza.nl
Hi Hellen, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
Reply from Eleganza.nl
Hi Sanne, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
I don't recommend this shop
I don't recommend this shop, I returned my order from this boutique made by Showroom but I didn't receive a refund, even though a month has passed since the delivery. When I contacted Eleganza.nl about this, they told me to contact Showroom and Showroom cannot do anything and claims that eleganza.nl has not confirmed the receipt of the refund. They behave like scammers, I don't recommend it
14 October 2024
Unprompted review
Reply from Eleganza.nl
Hi Ewelina, we have not received the item back. It looks like you have tried to scam us by sending an empty parcel back. This means we will not process a refund. Very disappointing.
Reply from Eleganza.nl
Hi Salma, thanks for your review! We look forward to welcome you again in the future. Thank you for choosing us!
I am a very satisfied customer for…
I am a very satisfied customer for quite some years now. Goods are always delivered on time. So the service and quality is very high at Eleganza.
8 October 2024
Unprompted review
Reply from Eleganza.nl
Hi Jhon, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
It was easy to order and they deliver…
It was easy to order and they deliver really quick!
1 October 2024
Unprompted review
Reply from Eleganza.nl
Hi Rianne, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
perfect!!!
30 September 2024
Unprompted review
Reply from Eleganza.nl
Hi Kajin, bedankt voor uw review! Het is geweldig om te horen dat u tevreden bent met ons en dat wij aan uw verwachtingen hebben voldaan. Wij kijken ernaar uit om u in de toekomst weer van dienst te mogen zijn. Bedankt dat u voor ons hebt gekozen!
This company is a scam
This company is a scam. I ordered a dress from these scammers, I had no idea these were scammers and gave them my money. Don't buy anything from these scammers because they take your money and give you nothing. I hope they come undone so they don't steal from anybody else.
1 January 2024
Unprompted review
Reply from Eleganza.nl
Hi Vicki, thank you for your review. However, we think your review is about another webshop as we only sell original and high quality products. There are unfortunately webshops that operate under a similar name as ours. We are sorry that you have had an experience with these parties. We would like to welcome you to our actual webshop www.eleganza.nl or www.eleganza-shop.com.
Quality item and fast delivery
I was looking for a pair of shoes that was sold out everywhere. Found it at Eleganza. It was well packed and send to me within 24 hours.
Very happy it all went so easy and with the secure payment it also felt safe.
26 September 2024
Unprompted review
Reply from Eleganza.nl
Hi Corine, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
Very easy very quick!!
18 September 2024
Unprompted review
Reply from Eleganza.nl
Hi, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
Dreadful quality and sizes and not even…
Dreadful quality and sizes and not even the same clothes as advertised , absolute dirt
10 September 2024
Unprompted review
Reply from Eleganza.nl
Hi Clive, thank you for your review. However, we think your review is about another webshop as we only sell original and high quality products. There are unfortunately webshops that operate under a similar name as ours. We are sorry that you have had an experience with these parties. We would like to welcome you to our actual webshop www.eleganza.nl or www.eleganza-shop.com.
Ordering was easy and my package came…
Ordering was easy and my package came fast and undamaged
16 September 2024
Unprompted review
Reply from Eleganza.nl
Hi Asli, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
i had good updates about my order so I…
i had good updates about my order so I trust your company.
17 September 2024
Unprompted review
Reply from Eleganza.nl
Hi Beau, thanks for your review! It's great to hear that you're happy with us and that we've met your expectations. We look forward to welcome you again in the future. Thank you for choosing us!
ORDER NOT DELIVERED
I ordered an item of clothing mid July and to date, September 15th, I have not received it.
I email Anna in customer service addressed who regularly advises that my delivery is ' on its way '.
I asked for a refund and was told that the
company's policy was that once my order was shipped I was not eligible for a
refund
I am definitely never going to purchase or recommend using this company.
14 September 2024
Unprompted review
Reply from Eleganza.nl
Hi Stella, thank you for your review. However, we think your review is about another webshop as we do not have an Anna working at our customer service. There are unfortunately webshops that operate under a similar name as ours. We are sorry that you have had an experience with these parties. We would like to welcome you to our actual webshop www.eleganza.nl or www.eleganza-shop.com.
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
I ordered a pair of 'orthopaedic clogs' - the quality of the product when they arrived was so bad I can't even begin to think someone would be happy with this. When I complained for a refund they told me I had to pay full shipping back to Asia but if I wanted 10% of the value of the item I could keep it and they'd pay that. The shoes don't even look like the ones in the picture, they are absolutely not of an orthopaedic design and are clearly made in a factory in China. They didn't even come in a box - just shoved in a bag with no invoice or anything. Please please please don't buy from this company they are a scam.
19 July 2024
Unprompted review
Reply from Eleganza.nl
Hi, thank you for your review. However, we think your review is about another webshop as we only sell original and high quality products. We also do not sell 'orthopaedic clogs' and we are not established in Asia. There are unfortunately webshops that operate under a similar name as ours. We are sorry that you have had an experience with these parties. We would like to welcome you to our actual webshop www.eleganza.nl or www.eleganza-shop.com.
Don't waste your money with this company.
I ordered a woolen top from Eleganza Melbourne 3 weeks ago and received it today. Very poor quality fabric and the sizing is extremely small. I ordered XXXL and it would be lucky to fit a size 12. It wouldn't even go over my head as it was too small. Scam company. DO NOT BUY from this company.
12 July 2024
Unprompted review
Reply from Eleganza.nl
Hi Moira, thank you for your review. However, we think your review is about another webshop as we only sell original and high quality products. There are unfortunately webshops that operate under a similar name as ours. We are sorry that you have had an experience with these parties. We would like to welcome you to our actual webshop www.eleganza.nl or www.eleganza-shop.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.