Low quality product. Impossible to reach these people. Sent an email and haven’t received a response from anyone yet. It’s been 3 days. Finally found some information on line about shipping back a dre... See more
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Excellent service and rapid delivery. The shoes purchased were soft and comfortable initially. However, they gave very little support as far as the footbed was concerned and after barely two hours we... See more
Company replied
Just bought my 5th pair of Elena Claire shoes - this time the black soft slip-on trainer (I already have this design in navy). I've said it in a previous review but it does bear repeating - these are... See more
Company replied
Had to get two more pairs after wearing my first Elena Claire shoes right through! Most comfortable shoes I've had in years. Many compliments and people interested in them. Pleased with fast delivery... See more
Company details
Written by the company
Women's Shoes
Contact info
19-21 Woodside Road, BH5 2AZ, Southbourne, United Kingdom
- hello@elenaclaire.co.uk
- www.elenaclaire.co.uk
2.7
Poor
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Low quality product
Low quality product. Impossible to reach these people. Sent an email and haven’t received a response from anyone yet. It’s been 3 days. Finally found some information on line about shipping back a dress, must send to Asia and shipping must be insured. Minimum shipping cost is $25.00. Never will I order again from this company. Thumbs down 👎
8 June 2026
Unprompted review
If I could give it no stars I would
If I could give it no stars I would. Refund policy has a min shipping charge of $25.
11 March 2026
Unprompted review
Order cancelled with no explanation
Order cancelled with no explanation - no answer to my email
2 May 2024
Did not receive shoes.
I ordered two pairs of rainbow elastic weave maryjanes in size 37. I got an email refunding the money with no explanation. I did not get my shoes. I LOVE these shoes and was excited to replace the pair I've worn out, so this was a disappointing experience. I would still love to buy these shoes, but I am honestly not sure what went wrong.
2 May 2024
I never received my order been trying…
I never received my order been trying to get a refund and email is bouncing back saying email address does not exist this is my 2nd attempt to purchase these shoes having paid delivery twice I would appreciate someone getting in touch as website is now down aswell
25 April 2024
Great Service
Elena Claire is a family business... they are very reliable and helpful and always post out as soon as possible....I love their shoes......
27 February 2024
Reassuring to buy from local company
Straightforward online purchase, delivery as promised and shoes that I know from previous experience are hard-wearing and comfortable.
I know I could get similar products from other large online retailers, but I prefer to buy from a local company with an ethos I share - even if it costs more.
10 February 2024
Excellent order from start to finish
Product is brilliant quality, made a fantastic Christmas present! Communication regarding delivery and the speed in which is was delivered was also fantastic!
13 December 2023
The shoes are so comfortable and pretty…
The shoes are so comfortable and pretty - delivery is quick and returns are easy and efficient
26 September 2023
Excellent shoes
Excellent shoes - I've reordered quite a few times. So comfy for work and also for walking.
Arrived quickly - a great company and a great service!
9 September 2023
Prompt service thank you.
6 September 2023
Always delivered quickly
Always delivered quickly. Love the casual shoes always really comfy and good colours.
6 September 2023
Shoes came were good fit ,and when i…
Shoes came were good fit ,and when i contacted them as delivery was taking longer than i thought was contacted back straight away good customer service would order again with no hesitation
30 August 2023
I love these shoes
I love these shoes - they are like wearing your slippers all day!!! The only trouble is I find they don’t last as long as I like as the inner becomes detached from the sole of the shoe - still worth the money though!!! xxx
15 June 2023
I ordered 3 pairs of shoes as they are…
I ordered 3 pairs of shoes as they are so comfortable as well as hard wearing.
15 June 2023
This is my 3rd pair and they keep me on…
This is my 3rd pair and they keep me on my feet. I have awful feet these are so comfy and cover the deformity of bunions
14 June 2023
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