Elevate FM Ltd Reviews 

69
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Exceptional work carried out by Lee Our Lettings Agents contracted Elevate FM to come and complete some maintenance work. Lee arrived promptly and was extremely courteous, friendly & had a profess... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of using Elavate FM on many occasions and I can honestly say from one call or email to Charlotte and the team the jobs carried out professionally , quickly and to the highest standard... See more

Company replied

Rated 5 out of 5 stars

We've worked with ElevateFM for some time now, and I can honestly say they are a cut above the rest. In an industry where finding reliable support can be a challenge, ElevateFM has been a breath... See more

Company replied

Company details

  1. Property Maintenance
  2. Construction and maintenance office
  3. Grounds Maintenance Service
  4. Handyman
  5. HVAC Contractor
  6. Pest control service

Written by the company

At Elevate FM Ltd, we take pride in our commitment to making our customers' lives easier. As a leading national commercial facilities maintenance company, we specialize in providing comprehensive solutions for all your commercial property management needs. Our team of experienced in-house general maintenance engineers are skilled in a wide range of services, including facilities maintenance, building solutions, and specialized services like pigeon control, all designed to keep your property in top condition. With a customer-centric approach, we prioritize customer satisfaction in everything we do. Our team goes above and beyond to deliver exceptional service, utilizing our expertise and innovative approaches to efficiently and effectively resolve any challenges you may face. From preventing pigeon nesting on balconies to resolving complex building maintenance issues, we are dedicated to exceeding our customers' expectations. You can trust Elevate FM to provide reliable and professional service for all your commercial property management needs. Contact us at 0330 128 9898 or email us at info@elevatefm.co.uk to learn more about how we can assist you. Visit our website at www.elevatefm.co.uk to explore our comprehensive services and see how we can elevate your facility management experience to new heights. #ElevateFM #FacilitiesMaintenance #PigeonControl #BuildingSolutions #CustomerSatisfaction #PropertyManagement #CommercialMaintenance #FacilityManagement #PropertyMaintenance #BuildingMaintenance


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(69)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Job Well Done!

The Elevate FM contractor that worked in our building today did a very thorough and professional job. Today he came and did his assigned job and checked on other things as well to be sure that everything is working well for us. He is friendly and personable. He also cleaned up after the work was finished. Thank you for a job well done!

23 January 2025
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

We're glad you were happy with Louie's work and that he went over and above to make sure your premise was left in good shape! Thank you for the feedback!

Rated 5 out of 5 stars

Lee has been in our Peterborough…

Lee has been in our Peterborough branch. We appreciated the job that he has done. Excellent customer service. highly recommended.

22 January 2025
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

We appreciate the feedback Natalia, Lee has enjoyed working on your premise and supporting you and your team over the last few months!

Rated 5 out of 5 stars

Absolutely brilliant FM service!

Absolutely brilliant FM service provider. No job, regardless of size, is an issue. Quality of workmanship is top rate and the employees are an asset to the company. Our Account Manager Charlotte is fantastic; she is very effective in management/communication and always at the end of the phone.
A pain-free service provider.

20 December 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you very much for the excellent feedback Derek! Charlotte takes great pride in managing your account, and all of the service team enjoy working on your premises with you and your team!

Rated 5 out of 5 stars

Excellent workmanship

Excellent workmanship, great communication and friendly service. Thank you

17 January 2025
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you for your feedback Mrs C - we are here if you need our support again in the future!

Rated 5 out of 5 stars

Lee attends my workplace regularly to…

Lee attends my workplace regularly to attend to any maintenance issues and check the pest control traps. He is always polite and hard-working when he attends, no complaints! Thank you Elevate FM.

7 January 2025
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you for taking the time to share your feedback Jennifer! Lee enjoys working in partnership with you and your team to keep your building safe! Thank you.

Rated 5 out of 5 stars

Very fast service and repair

Very fast service and repair. Work done to a high standard by the engineer Simon, while Charlotte was very helpful very quick to get back to me with great communication

16 September 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

We appreciate your feedback! We pride ourselves on solving clients problems and we're grateful for the opportunity to work with you!

Rated 5 out of 5 stars

Louie came to do a repair on the a…

Louie came to do a repair on the a scheme I manage and he did a great job. Charlotte is responsive and helpful too.

6 August 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you for your feedback! Our mission is to respond quickly and takeaway our clients headaches, you're in good hands with Charlotte and Louie!

Rated 5 out of 5 stars

My experience with Elevate FM has been exceptional

My experience with Elevate FM has been exceptionally positive, and I am delighted with the results of their work.

Our account manager, Adam, and the rest of the team demonstrate professionalism, expertise, and a commitment to quality at every point, from the initial consultation to the completion of work.

Elevate FM understand the unique considerations required when working in an early years environment, particularly those in relation to safeguarding and safety. They take the time to understand our needs offering valuable insights and suggestions to enhance any maintenance projects.

Ongoing communication and efficient planning ensure adherence to timescales and budgets. The attention to detail and quality of the work are always evident and exceed our expectations.

I would highly recommend Elevate FM to any other nursery providers in need of maintenance services. It is always a pleasure working with them.

1 August 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

We are grateful for your feedback Gill, thank you! Our team especially enjoys working with our nursery clients, and take great pride in efficiently solving their maintenance problems to keep the premises safe for everyone involved!

Rated 5 out of 5 stars

Quick respond and efficient

Been using Elevate for some time now and they always quick in respond and very efficient at work.
Charlotte and Adam are always helpful with everything that I require. Have Lee came over to fix a leak at my building today, he had done a good job and left everything neat and clean. Very happy with the service provided by Elevate.

24 July 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you for sharing your positive experience with the team Helena - it's always a pleasure to work with you and we are here for you when you next need our support!

Rated 5 out of 5 stars

Thank you, Elevate FM, for your excellent service

Elevate FM has been exceptional in supporting our FM. From the start, their professionalism and expertise were clear. Their team is responsive, knowledgeable, and proactive, ensuring minimal downtime and operational efficiency.

What truly sets them apart is their personalised service and attention to detail. They understand our needs and provide tailored, cost-effective solutions. Their transparent communication and regular updates give us peace of mind.

I highly recommend Elevate FM for their outstanding service, reliability, and professionalism. They have set a high standard in the industry.

21 June 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you very much for your kind words and feedback Ewa! Our team enjoy working with you, and are very pleased to hear about the positive impact we are having!

Rated 5 out of 5 stars

Top Notch service

I had an excellent experience with Adam and ElevateFM. Their team was incredibly professional and completed the work in record time. Highly recommend their services!

18 April 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

We are very pleased that Adam and the team were able to resolve this issue for you Ruben! We look forward to working with you again soon!

Rated 5 out of 5 stars

Quick response and a job well done!

We needed an emergency plumber callout at one of our sites for a serious water issue. Jo and Charlotte were quick to respond and sent Bobby who was brilliant and able to isolate the water flow in quick time. They are a great team and absolutely saved the day and we can't thank them enough. We have used Elevate from time to time as needed and they are always very responsive, friendly and quick to act in an emergencies or otherwise. Would highly recommend.

28 May 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you very much for the recommendation and kind words Cheryl! We are very pleased we were able to resolve this issue quickly and deliver on our ethos of making our customers lives easier!

Rated 5 out of 5 stars

Thanks Lee

We used Elevate FM at our Cambridge office. Very happy with the service and friendly communication from Lee. Job was done properly and no mess was left.

17 May 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you for your feedback Nav! We look forward to working with you again soon!

Rated 5 out of 5 stars

I recently was introduced to Elevate FM…

I recently was introduced to Elevate FM and have used them a couple of times. I have found Sabrina who covers the East Anglian region to be incredibly knowledgeable and helpful, they respond quickly and with follow up with clear and concise reports of their work. I will continue to be using their services going forward

3 May 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you for your feedback Harry, we are very pleased that Sabrina has exceeded your expectations and we look forward to supporting you on many more maintenance projects!

Rated 5 out of 5 stars

A Top Class Team

The work that Elevate FM Ltd did for us, on a very substantial project, has been of the highest quality, with minimal impact and delivered in time, even though I moved the project timeline forward by 6 weeks, at the last minute!!!
I cannot stress highly enough how efficient they are in comms, physical activity and minimising disruption to your business/operation.

29 April 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you very much for your feedback Gareth! The team are all very proud of this project and were more than happy to work to the revised timeline and achieve our goal of making our customers lives easier!

Rated 5 out of 5 stars

For 100% professionalism and satisfaction, look no further!

I have worked with Elevate for 4 years. They have supported the launch of 3 new sites and the maintenance of 4 buildings with ease and professionalism. Charlotte is exceptional with her responses and ensuring that needs of the job are met. Derek and Bobby are faultless in their delivery, execution and follow through on any task given. Keith and Lee have always had attention to detail and respect for the nature of the work place. I can't recommend enough and their emergency support when needed has saved some really tricky days! Have always been 100% satisfied with any job, project and communication we have had.

30 April 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

We very much appreciate your feedback Katie! It's lovely to read that you've had such positive experiences with a number of our team and we very much enjoy working with you on your projects, and look forward to completing many more successful maintenance tasks together!

Rated 5 out of 5 stars

Highly recommend

I have worked with Elevate FM for a number of years and cannot fault their service from their lovely team or the quality of work. I would highly recommend Elevate FM to anyone!!

30 April 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you for your feedback Olivia - we are very grateful for your recommendation!

Rated 5 out of 5 stars

Great professional contractor

Great professional contractor. Follows up all quotes, clear and concise reports. Professional and reliable.

30 April 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you very much for your feedback Louise! We look forward to working with you again and continuing on our mission to make our customers lives easier!

Rated 5 out of 5 stars

Very pleased with the work carried out…

Very pleased with the work carried out by Louie today. He rectified the remedial work to the window with knowledge and efficiency.
He was polite and and smartly dressed .
I am overall delighted.

29 April 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you very much for your feedback Jill. We are very pleased that Louie was able to give you such a great experience today and we look forward to working with you again!

Rated 5 out of 5 stars

Sabrina and her team are really helpful…

Sabrina and her team are really helpful and the workmanship is great . thank you .

26 March 2024
Unprompted review
Elevate FM Ltd logo

Reply from Elevate FM Ltd

Thank you Nicholas, we're grateful for your feedback - it's always good to know we are meeting your expectations and delivering high levels of service!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look