Elfi Reviews 

258
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Incredible creation and my kids loved every second of it. They’ve gotten used to it each year now that they look forward to Santa’s message before going to bed on Christmas Eve. Such a magical momen... See more

Company replied

Rated 3 out of 5 stars

The kids enjoyed it, however I have to say this year video was longer than the previous year 2024 or perhaps there were additional things that didn’t have to be there, which made the video feel lo... See more

Company replied

Rated 5 out of 5 stars

Magical. I wasn’t expecting much after seeing it on a sponsored ad last minute on Xmas Eve but gave it a go and it far exceeded my expectations. Very customisable and personalised with lots of... See more

Company replied

Rated 5 out of 5 stars

Holy moly, was this ever a treat! Honestly I wasn't expecting much, just a couple of minutes of stock footage with the odd AI sentence thrown in but my god was I pleasantly surprised with the results.... See more

Company replied

Company details

  1. Toy and game manufacturer

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.1

Great

TrustScore 4 out of 5

258 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(258)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you so much for creating such a…

Thank you so much for creating such a magical experience!
The video was incredibly sweet and truly felt like a real Christmas fairy tale. The quality of the video was excellent, very clear and professional, and I really appreciated that the video was long and detailed — it made it even more special for my child.

The only suggestion I would have is to allow more flexibility when creating the video — for example, the ability to upload more photos and add more personalized information about the child in a free-form way, rather than choosing only from preset options.

Overall, we absolutely loved the video. Thank you again for gifting our family such a beautiful and memorable holiday moment!

12 December 2025
Unprompted review
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Reply from Elfi

Thank you so much Zalina for your kind words and feedback!

Rated 3 out of 5 stars

The mom photo was cut off in the video

The mom photo was cut off in the video! 😢

12 December 2025
Unprompted review
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Reply from Elfi

Dear Brian, please contact us by email to: mail@elfisanta.com, in this way we can explain you how to edit the video.

Rated 5 out of 5 stars

this was so cute

this was so cute! my 3 year old son absolutely loved it. it was easy to order and they got it back to me within the hour! thanks so much ill be doing this again next year.

7 December 2025
Unprompted review
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Reply from Elfi

Thank you so much Katelynn!

Rated 5 out of 5 stars

This is my fifth year getting a video…

This is my fifth year getting a video for my son. For the last three years he asks if Santa sent his message. Live your product and have told all my friends and coworker many of whom now order for their children.

10 December 2025
Unprompted review
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Reply from Elfi

Thank you so much, Sean, for being part of your Christmas tradition!

Rated 5 out of 5 stars

It was the most amazing experience

It was the most amazing experience, my son was so happy and we had happy tears. It blew me away to be honest I was so impressed by how easy it was to make.

13 November 2025
Unprompted review
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Reply from Elfi

Thank you so much for your lovely words Susanne!

Rated 5 out of 5 stars

100% recommend purchasing

100% recommend purchasing. The video is amazing. The pronunciation of the children’s names was perfect. They absolutely love it! I paid for the 2 hour turn around and had the video in my e-mail in just over an hour. You will not be disappointed!

1 November 2025
Unprompted review
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Reply from Elfi

Thank you so much for your words Zac!

Rated 3 out of 5 stars

Name Mispronounced

My grandson, Levi, pronounces his name “Lee-Vi”. Santa pronounces it as “Levy”. Other than that, I’m very happy.

24 October 2025
Unprompted review
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Reply from Elfi

Dear Brian, thanks for your review. Please contact us by email to: mail@elfisanta.com, in this way we can explain you how to correct the pronounce of the name.

Rated 5 out of 5 stars

Had a teary eye while watching the…

Had a teary eye while watching the video. Surprised it was 10 minutes long! Really lovely Christmas story, definitely gives you a warmth in heart ❤️🎅

30 October 2025
Unprompted review
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Reply from Elfi

Thank you so much for your lovely words Kristiāna!

Rated 5 out of 5 stars

Great surprise!

My 4 year old was so happy to see her Santa video message! Her eyes were so surprised and she have the biggest smile!!! I love seeing her face glow!!!

24 December 2024
Unprompted review
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Reply from Elfi

Thanks Red!

Rated 5 out of 5 stars

Oh my!!!!

Oh my! My kids are 9 and 10 and they say they don't believe in Santa. Guess what? Even my mom believes in him now! Thank you so much for whoever created this! I cannot wait for next year to purchase again! It would be nice to have an option to do this for my husband lol. He loved it! We almost cried!!!

24 December 2024
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Olivia!

Rated 4 out of 5 stars

The video was great and my grandkids loved it!…

The video was great and my grandkids loved it. They only thing that needs improvement was when you add pictures of other family members you can only pick mother or father or grandmother or grandfather for the comment. So, I had to pick the mother and grandfather instead of being able to include all 4 in the comments.

24 December 2024
Unprompted review
Elfi logo

Reply from Elfi

Thanks for your feedback.

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