Elgiganten Reviews 

Ordered online via my business. Money was taken INSTANTLY but I didn't receive a confirmation email or shipping notification for a whole week. Reached out to customer service via email (no response), chat (no response) and finally phone. On the phone,I was informed that my product isn't in stock and I would get a refund.

Never got this refund.

SCAM COMPANY. AVOID!

Needed a powerbank and found one that they had in stock at one of the stores in Gothenburg. Went there and when i finally got some assistance their reply was that it was not in stock. However i could order it and pick it up one hour later. I had no time to wait but i take it as they actually had it in stock but did not want to go to the wharehouse in the back and check.
I finally went to another store and they had a simular item that i bought.

I wanted to buy headphones in Elgiganten store in Nordstan shopping center in Gothenburg and i got the best worker that knew everything about headphones. His name was Ted. Fluent english and very polite and kind guy. Respect and thanks

I have a contract via my employer for a screen protector to my phone. This is required in for the warranty. Replacement of screen protectors are also included. However, since Elgiganten cannot find the contract I cannot get the screen protector that keeps falling off replaced.

Purchased IconX 2018 headphones. They were opened prior to my purchased and faulty. Recipe was given. Returned them to another store and the receipt was not showing on their system and they would not return at that store. Have been asked to travel 5 hours back to the city where I purchased them and all I get in return is my money back and my travel expenses. 5 hours of my life for a clear error that this company made not the paying customer.

I have the time and the financial means to sue and I am. Not sure if the just Swedish like to have their tummies tickled and roll back over but in Britain, you don't get away with this. Sent a financial demand with 10 days to hear back so let's see where this deplorable company goes with this. Worst operational setup I've ever experienced from a retail chain.

I think that the 30 day trial option is fantastic. But boy do they need to get their ducks in a row. We were sold products at the wrong price. When I realised we had been massively overcharged. We were forced to drive an hour back to the store. Did not even get so much as a sorry or any compensation even though it was an error on their part. We spend so much money there they should have offered something!

Worse than bad! The only objective is get a sell, if anything is wrong, it is your problem. You paid, you signed, you solve your problems. Elgiganten is there only when they get more money.
Particularly the shop in Triangeln, Malmö. Where Ahmed M. did everything in his hand to not help, including insulting me at the face and in front of everyone.
But elgiganten does everything posible to put a complaint, and everyone in the copany cover their own backs.
Congratulations you only lost one client. I know it is not a difference for you. But I will keep my distance.

THE SERVICE WAS A REAL DISASTER AND CRIMINAL

IT WAS A REAL DISASTER. I BOUGHT A NEW DISHWASHER INCLUDING THE INSTALLATION OF THE DISHWASHER AND REMOVING OF THE OLD ONE.
APPARENTLY THE COMPUTER MADE A MISTAKE AND THE DELIVERY GUY COULD NOT SEE THAT WE PAID FOR THE INSTALLATION & REMOVING OF THE OLD ONE. THE DELIVERY GUY WAS SHOWING US BAD TEMPER AND WAS VERY UPSET. FINALLY AS I SHOWED HIM THE ORDER WE MADE HE ACCEPTED TO REMOVE THE OLD ONE. BUT HE REFUSED TO INSTALL THE NEW ONE. AS WE WERE INSISTING THAT HE ALSO INSTALL THE NEW DISHWASHER, HE EVEN LIED TO US, SAYING HE WAS GOING GET THE OLD MACHINE IN HIS TRUCK & COMING BACK BUT AS HE JUMPED IN HIS TRUCK, HE JUST STARTED THE ENGINE & LEFT.
OF COURSE WE WERE MAD AT HAVING SUCH BAD SERVICE BUT THAT IS NOT ALL. I CALLED THE CUSTOMER SERVICE AND AS USUAL IT TOOK OUR PRECIOUS TIME BUT THE PERSON ON THE PHONE INSISTED WE SHOULD NOT GET THE SERVICE BECAUSE HE COULD SEE WE DID NOT PAY FOR IT. BUT AFTER MUCH TALK HE DECIDED TO LOOK AT THE TRANSACTION NUMBER AND HE FOUND OUT THAT WE HAD PAID THE FULL AMOUNT INCLUDING THE NEW DISHWASHER, THE INSTALLATION AND THE REMOVAL OF THE OLD ONE.
OF COURSE HE EXCUSED HIMSELF AND ASSURED US THAT THIS WAS GOING TO BE DONE BUT AT NO TIME DID HE PROPOSE TO GET IT DONE IMMEDIATELY ON THE SAME DAY. MY WIFE AND I ARE WORKING DURING THE WEEK AND THEREFORE WE PAID FOR THE HIGHEST PRICE TO GET IT DELIVERED IN THE WEEKEND. BUT NO!! WE HAD TO FIND ANOTHER DAY DURING THE WEEK IN ORDER TO GET THE MACHINE SET UP AND SO WE HAD THE DISHWASHER STANDING IN THE MIDDLE OF THE KITCHEN FOR 3 DAYS UNINSTALLED.
AT NO TIME LATER DID ELGIGANTEN PROPOSE TO REFUND WHAT WE PAID FOR THE WEEKEND SERVICE.
JUST DISGUSTING!!
THE PERSON OF THE CUSTOMER SERVICE TOLD ME THAT IT WAS NOT THE FIRST TIME THAT THIS HAPPENED BUT I CANNOT BLAME THE COMPUTER AND THIS IS NOT AN EXCUSE.
THE ONLINE SYSTEM DOES NOT WORK PROPERLY AND THE SERVICE STINKS AT ELGIGANTEN.
NADIA MOUSSI

Very annoyed. Faulty remote control - handed in and got SMS that could pick up replacement. Was overseas - but they wouldn't post it home. Had to get in shop. By time got home 2 months later was too late - they said would send for again and contact us when ready. They never did contact us, and we let it lapse - didn't feel worth special trip to shop unless thing was really there. When was in shop anyway 11 months later asked about it and they said "sorry we don't know what happened with the replacement, now your guarantee is over and we can't help - good luck finding one on Internet". Blamed us for 11 month lapse but was them that were to contact us. Also said if got by without it so long maybe we didn't need it! Extremely condescending, unhelpful and rude.

There's no customer service email on the website.

Ordering from a company account they didn't include company name in invoice even though it was shown at the time of payment as part of address.
On asking if they can add company name and VAT # in the invoice, customer service advised to make a new payment.

I never experience such bad/lousy service from any company in my life. Its been over two months and over 15 call* YES OVER DAMN 15 CALLS and they keep singling the same song over and over again. Promise something and never delivered and on top of that certain customer support agents over the phone are so rude.

Never going back there again and I suggest other people to think TWICE, may be you will save couple of bucks when you buy from Elgigatan but if you product needs return/warranty claim or change then you are totally fu*ked.

Even this one star review is too generous for you guys.

I shop and recommend if you are staying in Sweden or need it quick.
They are "okay". Like most things Swedish, the business is lagom... you cannot expect too much in terms of selection, service, price, or attentiveness.

Hope that helps.

Here is my review of 2 products I bought from El GIganten Jönköping. I wrote this review on the site of El Giganten. The next day I got a mail: "Våra medarbetare har läst din recension och värdesätter ditt bidrag även om det inte uppfyllde alla riktlinjer för vår webbplats." So take care: if you see on the site of El Giganten a products with only good reviews, maybe it is because the bad reviews are deleted....

I bought a Western Digital My Cloud and a Elements 3 TB on 1 May at El Giganten in Jönköping. I installed everything and after some days I was sure it worked as expected. Great! So I went to the internet-site of Western Digital for registering the products for 2-year warranty, as is stated on the box. But then the problems start. The site didn't accept the serial numbers. Well, after many mails to and from Western Digital the result is: I don't get warranty at all from Western Digital. They say: "This as reason that these drives were show models and for these drives we cannot update the warranty." WHAT? The products were packed in sealed boxes and they were new. For the My Cloud the "fun" was even bigger: "Thank you for registering your WD My Cloud™ product. Warranty Expiration Date: 4/8/2015". Wow, so the 2 year warranty started already mote than 2 years ago. So yes, it works. But when it stops working today, Western Digital expects me to buy a new one.

Panasonic Plasma TV broke, the inner (!) glass protecting the plasma gas for coming out broke due to pixels overheating.

Chronologically:
1) TV was bought 2013-01-03
2) TV broke and directly was handed over to ElGiganten Stora Bernstorp roughly 6 month later.
3) TV was checked by ElGiganten service provider and deemed to be not covered by normal warranty.
4) I asked Game2u for an 2nd opinion. Game2u had different opinion regarding warranty issue due to Pixel overheating
5) ElGiganten Stora Berstorp claims that service provider for 2nd opinion needs to be a service provider which is approved by Panasonic.
6) Filing of this case at ARN

After speaking to "konsumentrådgivare" (very helpful) did I now file this case with ARN.

Elgiganten is a great attractive commercial products. I like

I ordered a phone there and they promised that i can get it in 3 days. but i waited 3 weeks and they still haven't send it yet. And the Elgiganten Kundservice have bad attitude. This it's totally unacceptable.