Elgiganten Reviews 

Really poor service and the stuff in their stores are not helpful at all, including the store manager in Solna branch where I bought my Airpods pro.

Elgiganten has misleading information for open purchases. It only applies if you buy online and it doesn’t apply if you buy from the store. No one will tell you that before you buy anything. The website only promotes the open purchases service but doesn’t specify that you must buy your item online. It is useless to buy anything from the store. Choose a different company and buy your stuff online to get a better service

Hello this is Peter from family guy

I am very dissatisfied with my order, almost 9 weeks waited and received nothing. Delay messages should not be relied upon.

Went there to buy a TV. They said there was one available and I pay for it. Five minutes latera they said there was a mistake in the system and that there was actually not available. I ask for my money back, they ask me to go to one of the stores were it is available (more than 30 Km from where we are), I say no I want the TV today. They “give” my many back, but I will have it back in 3-4 days.
So a mistake in their system and 5 minutes later, I need to wait one full week to buy my TV. And I didn’t even get a “we are sorry”….nothing!

The customer service was extremely bad. The lady who talked to me was mean, rude and patronising. She didn't even want to listen my questions and concerns about the issue. And finally she just hang up the phone on my face.

I tried to reach their customer support saying "Please fix me delivery address because I forgot to submit my street number besides everything was correct". And I got the most unrealistic answer in my entire life such as "You have to wait another 8 days since If we fix the address then the delivery guys make another schedule"

Awful,
rude, indifferent staff in the case you end up in having a problem. Ordered a vacuum cleaner 3 weeks ago which arrives with a problem with the printed lable that shows my name with a wrong written name. They pass me like a ball to each other between chat and calling the phone line and they are indifferent to the situation without really trying to find a solution. I am very much regreting to try to shop online from them and regretting trusting them!

oh my god, what a long line. I have visited Stockholm before (my cousins live here). To me , politeness is very important. I dropped an iceacream inside the store and one of the salesmen, with muscles and tatoos, just screamed at me.
We dont have that in the US. All the merchandise was badly packed and the experience was just a bad one. I am used to the Apple store in DC yes, but it was still a very low standard inside. It was very hot inside the store and i asked them if they could check the thermostate but the seller refused. Also the door at the entrance was kept open on purpose even though people were freezing. I guess it was to bring people inside the store.

I ordered a gaming computer as a birthday gift for my son
It’s been more than 45 days and nothing received and every time I call the customer service they keep giving me a new delivery time
It’s absolutely a disaster when it comes to logistics for this company
It’s the worst I’ve ever seen in my entire life!

Elgiganten is cheating me for 500 SEK, breaking Swedish consumer protection laws. I handed in our robot vacuum that had stopped working and generated error messages. When handing it in, I showed the person in the shop and she agreed it is not working as it was loudly stating the error message, a potential solution and did not work after following said solution. I then got an SMS 23NOV2021 saying a technician is working on it. Then, 2 weeks later I get the message that they could not find anything wrong and that in order to pick it up I have to pay 500 SEK. I suspect the 2 weeks were spent secretly repairing the vacuum so that they could claim the 500 SEK and cut their losses. I am going to file a case with the Swedish consumer protection agency. I am surprised someone are reputed as Elgiganten is risking this sort of behavior. The person in the shop receiving the vacuum was also very shady about not wanting to put what I wanted in the report she was filing, I should never have delivered the vacuum when their reps were acting this shady. case nr 3165765 if someone from Elgiganten reads this review.

Wouldn't exactly say that the service is great ;/

I have lived nearly 60 years on three continents and have never experienced such horrible customer service.
Their stupidity is mind numbing. They gave me a loaner phone while they were fixing my phone. After more than three weeks I went to the store and they said that once they got the loaner phone back, they could begin to process my replacement. What was the purpose of the "loaner"? To waste everyone's time?
They are "gigantically" incompetent.
I expressed my extreme displeasure with them and they could not have cared less.
Don't buy from them if it is anything that might need service.

Today Truckvagen 7 (Stockholm) team purposefully has done harassment with me and my wife. They are liar, not having curtesy / decency to accept the fact and very arrogant.

Today I have purchased TV, Vacuum Cleaner, JBL headphone, gaming headphone, Sandwich toaster and waffle maker. For above items we had three bills. One for TV, one for vacuum cleaner and third for rest of the items.

Incident
While coming out we have crossed 1st gate and on 2nd gate security person asked us for receipt. We have produced receipt which was for TV, suddenly security person on 1st gate purposefully jumped in our conversation and asked second security person to bring us inside forcefully. On asking the reason he mentioned he listen beep while we go out, but there was no beep. This was also acknowledged by other two security persons. 1st gate security person started checking our bags and told us you have not paid for JBL headphones. I don’t know, how he came to know that we have not paid only for JBL headphones. When we asked how did you identified that we have not paid only JBL headphones, then he was only saying that he heard beep. He went inside alone to check whether I have paid for JBL headphone. God know how could he check the status of payment. He intentionally wanted to make us harassment. I have asked other security guard let me go in with him, because I can ask billing person to check the status of payment by providing my mobile number, but he didn’t allow me to go in, I don’t know why? Trust you can find out. Bu the time I have checked all my pockets and found third bill for JBL headphones. I showed him and asked what he did inside, how did he check status of payment, but he could not answer my question. We have asked him lets go inside again, lets see if it’s beeping. We went inside, but not beeping. He again brought us the billing person and started asking whether we have paid, such an embarrassing movement for us. I have asked billing purpose also how he identify that we have not paid only for JBL headphones, but billing leady also not supported us. And security person arrogantly telling us go out. I told billing person, this is harassment and I will return all the stuffs, she also arrogantly told me that do as I wish, go to main billing counter and return the stuff.

My question to management-
1. How did security person identified and claimed that we have not paid only for JBL headphone, whereas we have not produced bill for waffle maker, sandwich toaster, gaming headphone too?
2. He mentioned that he listened beep on 1st gate, then why he had not stopped us on 1st gate?
3. Why he only listened beep because other two security persons acknowledged that they have not listen any beep?
4. Why there was no beep, when he came out with JBL headphone on checking with billing team?
5. Why he was so arrogant with customer? Is management had given power him to say customer to get out?

Trust management will find out the answers and look into this to improve awareness to reduce diversification / intentional harassment.

I am very very disappointed and frustrated with Elgiganten service. (Malmo Mobilia branch)
I have given my mac book air for battery change 0n 27-sep-2021 and till now there is no update from them . The only update I get is the shipment of the battery is delayed . This laptop is used by my daughter for her studies . Before giving it for repair i told them the importance of getting it back early . But still, they don't care about it and it is getting delayed.
I am hoping to get my laptop back somehow.
My service ref no # 2598703

Keeps my money for 12 months then "offers" me a worse product for 40% more money - never again

BAD service
I bouth a mobile phone from elgiganten at the end of March 2021 with a 1 year warranty. Six months later a button gets stuck. I contact them an the phone is sent for reparations. One week later I get a text stating that the warranty does not apply and that reparations will cost 3810 swedish crowns. I contact them per telephone and now 1,5 weeks later still have not been able to find out why the warranty doesn't apply or what they are planning to repair that would cost half of the phones original price (8000kr). I have talked to about 10 different people over the phone and still have no answer to any of my questions, they all reffer to different people and the people in charge seem to not be reachable. Had I been aware that something had happened to the phone (dropping it etc) I would probably just accept the price and pay, but since I have not done anything that in my mind could cause the button to get stuck, I want to know what's wrong and why the warranty isn't covered as I am not willing to pay 4000 and have the same problem in 6 months again.

I ordered a phone case online, but for store pickup. 30 minutes following this I have a message on my voicemail, saying that they have the item in stock, but the seal is broken and the product has been handled.

I don't mind that, so I go ahead and walk over to the store to pick it up. I find the register where you're supposed to pick up orders, and the rep retrieves it. I remark that the seal is broken and ask to see the product. When I get the case out of the box I note that it's not the item I ordered, but a completely different model from the same brand. I explain this to the rep, who does not seem very concerned, she proceeds to look at her monitor and scans the bar code before replying, "No, this is the item that was on the order. But you can ask the guys over at the phone-section there for the correct one".
I think "Well, I looked at many different cases, it's not entirely unthinkable that I accidentally ordered the case from the wrong browser tab". I proceed over to the phone sales reps. I show them the old case that I want to replace and ask them for help in finding the same model. I tell them that I saw that they had it in stock online. The guy takes a quick look at the shelf and concludes that they don't have it, says sorry.

Upon leaving the store without buying anything I check the email confirmation I received for the order, and conclude that it WAS the correct item on the order.

I get a really bad feeling about this establishment, not because a phone case is a big deal, but because everyone seemed completely uninterested in solving my problem and finding a solution for me. No one offered a different product, no one went looking to find out WHY my order didn't exist, why the item was wrong. No one offered to scout where I can get hold of the case, I was just shrugged off and expected to leave with no solution.

So we found a freezer fridge at elgiganten and wanted the door hung on the left side instead of the right side, the fridge arrives and we had to do it ourselves but there’s a faulty where the bottom screws were, so we can’t change the handle, we call elgiganten and get transferred between the different companies they work with in circles for hours and have to explain over and over and over to different people who says there’s someone else we should talk to, when we finally get our point across the mechanic wants to charge us money for being there even if elgiganten should had sorted that out, when we get confirmed that it’s a faulty (not to forget the mechanic was generally rude and as I knew it was only to open the door to see the fault he insisted me in emptying the fridge and he laughed and said he it might as well wasn’t necessary to empty it before he left) the new fridge finally arrives and when they get here elgiganten hasn’t given them the right paper for being able to remove my faulty fridge and the poor workers that delivered the fridge was also upset for having to leave the old fridge they know they have to come get again soon.. I can’t explain the frustration I feel towards this company ..