Failed to turn up on time, twice..
I ordered return pick up at Heathrow T5 to Gatwick airport. On both occasions no one was there and had to contact Elite Executives who after several calls got someone there but took 40 and 50 minutes respectively and when you have connecting flights this is poor service and to fail twice. The drivers were polite but when you pay for meet and greet and smooth transfer they failed, I wrote and complained twice but received no response.


