El Pollo Loco Reviews 112

I have tried to oder with the app 2 times and failed to get the order completed. I could find where to view the FULL MENU. If I can't find the item I can't order the food. This is the dumbest app I have ever seen. I couldn't even see where the RBC burrito were to order them. You think the RBC burritos would be in the section they are calling burritos. Not there or anywhere else in this stupid app. I am never going to use El Pollo Loco app or even go to the store because I have waisted too much time trying order and writting this review. Go job El Pollo Loco.

We went to Manhattan beach and the food went straight in the trash. Dry and burnt, I'm pretty sure must have been left overs. The worst food I have ever bought. How this place can sell food like that and stay open is beyond me.

Went to eat at Pollo Loco Rainbow location and only drive thru was open. I will never bother to eat there again.

Visited the location on Schaefer and Euclid, City of Chino. I thought this location was getting better then when they first opened, but it is not good. Ordered the Avocado Chicken Burrito. Where was the Chicken? The few pieces I had were dry and hard with a few beans, mostly cabbage. The wet sause what ever that is made the tortilla soggy. I'm done with this place. No receipt for my $9+ burrito

Consistently good tasting food with great service with a smile.

Yesterday I went to El Pollo Loco by Vermont across LACC, I'd been coming to this location regularly as it is closer to my place and enjoy the foods. Unfortunately, the thigh piece if chicken served was bad like off. I told the worker in the counter that I cannot exchange it as I already touched it. The manager said the same thing. I was rudely dealt with when all I want is to have the thigh replace with fresher chicken. If course you cannot est something that is spoiled. Though they exchanged it but mind you, the workers were all insisting that it was fresh and good chicken.

They were so bad that that I should call the health department to straighten them out.

This place on sierra,canyon country ...absolutely lousy service, rude people and lousy excuses. I waited 20 minutes and was told this is not an issue, we are 20 minutes behind. They need training on how to treat customers with respect.

I downloaded the app to schedule a pickup for an 8 piece family meal. I should have been eligible for a free order of chips and guac or a discounted price on an 8 piece family meal for using the app. Can someone please tell me how to redeem these discounts? I spent way too much time on the app but no success. Bush League

El Pollo loco on Haun Rd in Menifee - there is an awful squeal from the music that is very disruptive - as well as the music is very loud.
The Churros are extremely greasy and have a bad taste.
The chicken is really good and tasty as are their sides.
I wish they would bring back the black beans.

Walked into pollo loco one night and decided to eat in. Noticed all the tables were dirty with food scrapes along with table scapes on the floor. We decided not to eat there ever again.

El pollo loco on Avalon and El Segundo is the worse place to get take out 9 people working, but none to take your order because they talk too much, supervisor or someone from corporate should stop by and show them with it means to have a job

I asked my daughter to order online 10 piece chicken thigh and legs w/ 6 avocado salsa and 8 pico de gallo, large corn and rice plus flour tortilla. Order arrived without the avocado salsa, pico de gallo and flour tortilla. I called the branch at 1090 S White Rd. which it came from and the lady who answered can't explain why, I asked if they can redeliver what's missing and she said she can't. What kind of customer service is that. Btw, the package was completely sealed and all items were checked out when it arrived.

El Pollo loco has made a couple of changes to their menu. The one pet peeve I had with El Pollo loco was, there was no way to order extra dressing for my tostada salad. On the El Pollo loco app they have now added the ability to order extra dressing. Recently they have also come out with a limited time offer, offering a stuffed quesadilla featuring poblano peppers, which is the poblano chicken stuffed quesadilla. It has become my favorite thing to order from El Pollo loco. I know this sounds like an ad from somebody being paid by El Pollo loco, that is not the case, I'm a customer that for a while would not order from this restaurant because I couldn't get extra dressing for my tostada salad. If you've tried them in the past, try them again I think you will be pleasantly surprised. Thanks El Pollo loco for listening to your customers and fixing your issues.

I gave them a 1 star because the one located on Florence & Manchester those girls at the drive through window got a nasty attitude I’ve come here on different times and dates and they always have a stink attitude. They are not customer service friendly at all
And if you are not happy at your job don’t take it out on the customers. Go find another job you are happy in

Pollo Loco on San Fernando rd and Fletcher in Los Angeles. Worst service. Order a size of broccoli and got a half of cop of sad old broccoli pieces. Let the supervisor know and she did nothing.

Not only did I not get my complete order it was dry chicken really dry & it was horrible. I went to 47th Street and Palmdale I'll never go back there again what a sh!thole. I swear to God they act like they're all busy with 3 customers and still got my order wrong, the damn cashier shorts my order and I only ordered three things screw that you thieves!

So, it was 112 degrees in San Jose today. PG&E asked everyone to conserve energy so my son and I went to eat at El Pollo Loco (store 3653) @ the plant. Lobby was closed so we went through drive through (you know what they say about the drive through). I ordered 2 chicken pollo bowls with chips. I asked for cilantro dressing at the window and was handed my bag.

We started to drive away and checked our bag. No dressing. We pulled up to pick up and the doors were closed. We went back through drive through for the dressing and was told the cilantro dressing was for the salads. I have ordered this many times before with no problem. She handed me 1 so I asked for another one since we had two bowls.

She handed me the second dressing and closed the window. I'm not sure what the problem was. If there is an additional charge I would have paid it.

Note to future self... Do not go through drive through!!!

When you walk into the place and you hear a customer states “cashier is so rude”….should of walked out…placed my order and I spoke loud and clear…not what I got..rude customer service. Been going here since it was opened, never had this happen before. Unacceptable!

I purchased a $50 gift certificate during a Father's Day promotion. I tried to use it TWICE. First shortly after I received the coupon. First time the local Pollo Loco said I probably order the wrong thing. I tried again the first of this week, still didn't work. I called customer service and emailed twice. Today I finally received a response that said the offer had expired July 19th and that their coupon clearly stated that. So Pollo Loco waited until it expired to reply.

Absolute worst customer service anywhere. Staff is rude, always. Chicken is half the size of KFC and usually dry and over cooked . F