Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more
Company replied
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Review summary
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Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more
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I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more
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Amazing customer service and support, fantastic price and speedy delivery. Will know doubt be using Elsons Tools again. Ordered my package, it came well within the time frame. Unfortunately th... See more
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Company details
- #43 of 95 best companies in Hardware Shop
- #28 of 96 best companies in Tool shop
Written by the company
We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.
Our promise to you
Written by the company
- We're committed to our customers!
- As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service
Contact info
Unit 1 Brick Knoll Park, AL1 5UG, St Albans, United Kingdom
- 01727790750
- online@elsons.co.uk
- www.elsons.co.uk
4.8
Excellent
531 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I had a problem with the delivery…
I had a problem with the delivery emailed customer service and was replied to same day and problems all resolved
Service is second to none
3 June 2026
Reply from Elsons Tools
Thank you for the excellent review. Sorry to hear you had problems with the delivery on this occasion
Makita Palm Router 18v + plunge base + Makita box
Cheapest price on the web. Product as described with all extra parts included. Fast delivery. Would certainly use again
26 May 2026
Reply from Elsons Tools
Thank you for the amazing review
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the positive feedback
Reply from Elsons Tools
Thank you for your great review
Reply from Elsons Tools
Thank you for the 5 stars
good but no packaging / documents.
Very quick and efficient delivery and good prices. However drill and charger arrived without any packaging or the usual documents (e.g. warranty, safety and conformity docs etc.) - only a basic instruction manual was thrown in. Caused some concern, but decided to stick with it as it all seems OK (its a good drill) but would have liked more certainty and to have know what to expect
8 June 2026
Reply from Elsons Tools
Thank you for your review.
I am sorry for your concerns but just to put your mind at rest we do not sell used or refurbished tools, everything we sell is brand new directly from Makita. To explain why the item is delivered in a plain box. We purchase most of our tools as bare units where they come in Makita branded boxes, however, with the drills, we buy these as twin kits. We then split these down selling the individual parts separately - i.e. batteries, chargers and drills. This is a technique used by the majority of tool dealers as it offers a much cheaper price to the end user. The machines are exactly the same they just do not have the disposible Makita box included. All Makita tools are eligible for three year's warranty by registering them on the Makita website, this will also show that the item is brand new.
I hope this puts you at ease,
Reply from Elsons Tools
Thank you for the wonderful review
My product came fairly quickly no fuss…
My product came fairly quickly no fuss no complaints
7 June 2026
Reply from Elsons Tools
Thank you for the great review
I've used Elsons on a number of…
I've used Elsons on a number of occasions and always very impressed with the level of customer service and quality of the products.
Highly recommended.
26 May 2026
Reply from Elsons Tools
Thank you for the excellent review
Reply from Elsons Tools
Thank you for the positive review
Brilliant products at very competitive…
Brilliant products at very competitive prices. The free battery & charger promotion was easy to access and I received my items within a week of sending off the form.
My only negative comment would be with the choice of courier, two failed attempts with no real explanation but everything arrived eventually.
27 May 2026
Reply from Elsons Tools
Thank you for your review. I am sorry to hear your experience with the courier company let us down.
Arrived on Saturday as requested and a…
Arrived on Saturday as requested and a good price on item. No having to guess when it was turning up or told it will be arriving whilst in work. Got to choose Saturday at no extra cost
5 June 2026
Reply from Elsons Tools
Thank you for the wonderful review
Excellent service from Elsons Tools
I purchased a Makita impact driver from Elsons Tools at an extremely competitive price. I ordered it on a Friday with next working day delivery but much to my surprise it was delivered on the Saturday! Excellent service.
5 June 2026
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the great review
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the great review
Value for money had the best prices for…
Value for money had the best prices for what I needed easy shipping that was easily changed.
3 June 2026
Reply from Elsons Tools
Thank you for the wonderful review
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