Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more
Company replied
I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more
Company replied
Amazing customer service and support, fantastic price and speedy delivery. Will know doubt be using Elsons Tools again. Ordered my package, it came well within the time frame. Unfortunately th... See more
Company replied
Company details
- #44 of 93 best companies in Hardware Shop
- #29 of 96 best companies in Tool shop
Written by the company
We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.
Our promise to you
Written by the company
- We're committed to our customers!
- As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service
Contact info
Unit 1 Brick Knoll Park, AL1 5UG, St Albans, United Kingdom
- 01727790750
- online@elsons.co.uk
- www.elsons.co.uk
4.8
Excellent
521 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elsons Tools
Thank you for the amazing review
I've ordered a hop up and received…
I've ordered a hop up and received different model. They've managed prepaid delivery and I've received a refund.
12 May 2026
Reply from Elsons Tools
Thank you for your review. Sorry to hear that you was unhappy with our service on this occasion. We did contact you directly with an explanation with regards to the item you received.
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the 5 stars
Great service and delivery
Really great delivery and service. Product section and prices are good.
18 May 2026
Reply from Elsons Tools
Thank you for the positive review
Reply from Elsons Tools
Thank you for the amazing review
Reply from Elsons Tools
Thank you for the excellent review
Should have been next day delivery but…
Should have been next day delivery but took 3 days which was a pain as the whole reason I ordered through them was for next day delivery. Not technically their fault but not offering any compensation either.
18 May 2026
Reply from Elsons Tools
Thank you for your review. Sorry to hear that you was unhappy with our service on this occasion and the courier company let us down. We did contact you directly with an explanation regarding the compensation.
Reply from Elsons Tools
Thank you for the positive review
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the wonderful review
Carnt fault them they are friendly…
Carnt fault them they are friendly really helpful and would buy of them again
14 May 2026
Reply from Elsons Tools
Thank you for the positive feedback.
Reply from Elsons Tools
Thank you for the amazing review
Great shop always very fast and all…
Great shop always very fast and all packaged nicely, not a problem so far after two order be back again for sure
13 May 2026
Reply from Elsons Tools
Thank you for the excellent review
Reply from Elsons Tools
Thank you for the great review
I booked next day delivery implicitly…
I booked next day delivery implicitly urgent.
Delivery was signed for only whilst I was at work i couldn't ask for leave in safe place as Elson have blocked option. Noneof this was clear when i ordered.
28 April 2026
Reply from Elsons Tools
Thank you for your review. Sorry to hear your experience wasn't a positive one, your feedback has been noted
Recommend
Makita cordless spears. Best price on line and delivered the following day. Recommend.
12 May 2026
Reply from Elsons Tools
Thank you for the wonderful review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.