Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more
Company replied
I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more
Company replied
Amazing customer service and support, fantastic price and speedy delivery. Will know doubt be using Elsons Tools again. Ordered my package, it came well within the time frame. Unfortunately th... See more
Company replied
Company details
- #43 of 95 best companies in Hardware Shop
- #28 of 96 best companies in Tool shop
Written by the company
We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.
Our promise to you
Written by the company
- We're committed to our customers!
- As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service
Contact info
Unit 1 Brick Knoll Park, AL1 5UG, St Albans, United Kingdom
- 01727790750
- online@elsons.co.uk
- www.elsons.co.uk
4.8
Excellent
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Company
Fast delivery and when it turned out I'd ordered the wrong product then took it back and issued a full refund within a week.
28 April 2026
Reply from Elsons Tools
Thank you for the great review
Reply from Elsons Tools
Thank you for the positive feedback
Quick effective and good value
27 April 2026
Reply from Elsons Tools
Thank you for the wonderful review
Helpful company, straightforward order
The website was easy to use and it was easy to order the product I was looking for. Once I had ordered, I was emailed a summary of my purchase and when to expect delivery. They used a good courier service which delivered exactly on time. The planer I ordered is perfect. The entire experience was a positive one.
27 April 2026
Reply from Elsons Tools
Thank you for the positive review
Excellent all round
Quality products, excellent prices backed up by great service and quick & efficient delivery - couldn't ask for better! Very happy and will use again!
8 May 2026
Reply from Elsons Tools
Thank you for the 5 stars
Super quick overnight delivery
Super quick overnight delivery - even though I only just made the cutoff by a couple of minutes
24 April 2026
Reply from Elsons Tools
Thank you for the positive feedback
Brilliant company to deal with
Brilliant company to deal with. They had the item I wanted at the best price, their communication was excellent and it was delivered rapidly.
14 May 2026
Unprompted review
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the wonderful review
Reply from Elsons Tools
Thank you for the great response
Reply from Elsons Tools
Thank you for the fantastic review
Makita 5ah 18v batteries
Great price, fast dispatch, quick delivery and easy to navigate website. Cheaper than nearly all competitions
24 April 2026
Reply from Elsons Tools
Thank you for the positive feedback
Reply from Elsons Tools
Thank you for the wonderful review
Elsons Tools
Elsons Tools had what I needed at the best price.
Delivery was fast and customer service was great 👍🏽
5 May 2026
Reply from Elsons Tools
Thank you for the positive feedback
Reply from Elsons Tools
Thank you for the amazing review
Very knowledgeable and helpful… really…
Very knowledgeable and helpful… really good advice
24 April 2026
Reply from Elsons Tools
Thank you for the positive feedback
Competitive pricing and an excellent…
Competitive pricing and an excellent delivery service!
5 May 2026
Reply from Elsons Tools
Thank you for the excellent review
Reply from Elsons Tools
Thank you for the positive response
Reply from Elsons Tools
Thank you for the great review
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