Embrace Financial Services Reviews 

2,190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, genuine care, and extensive knowledge, often going above and beyond to assist them through complex situations. People found the service to be exceptional, with advisors explaining everything clearly and effectively, making the entire process feel smooth, easy, and stress-free. Reviewers frequently highlighted the excellent customer service, appreciating prompt responses and clear communication, even outside regular hours. Many also noted being kept well-informed throughout their journey, which significantly contributed to a positive and reassuring overall user experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and supportive... See more

Service

Users describe positive interactions with service, highlighting the exceptional and efficient support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and expertise of... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and clear... See more

User experience

Clients share positive opinions on user experience, consistently reporting great and easy experiences, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Always have had great experience, from my first time using embrace like 9 years ago I think before they were brought out until now I've never had any issues. luckily I've had the best advisor (Chris W... See more

Company replied

Rated 5 out of 5 stars

We met Andy at the Dinnington branch after we have had other mortgage advise but from the moment we walked out we knew he was the one to help is with our journey in becoming first time home owners. We... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage broker
  2. Financial advisor

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.9

All reviews

(2,190)

386 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best ever

The best ever. Want to call out Nuala for the amazing service and help. Was there for every guidance I needed as a first time buyer in the UK and recommended the best people to work. Stood beside as a family. Thank you so much would not have happened without your support and help. Always grateful ☺️

22 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so glad Nuala could provide such amazing support during your first home buying experience. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Louise Burrows helped us protect our…

Louise Burrows helped us protect our family with life& critical illness insurance and income protection. Really enjoyed working with Louise who helped answer any questions and concerns, guiding us to make the right decision for our family. Quick communication, informative and friendly!

22 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful review! We are so pleased Louise could help protect your family and guide you to the right decisions. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Lois Keefe at Reeds Rains Carrickfergus 😊

A huge thank you to our mortgage advisor Lois Keefe at Reeds Rains Carrickfergus. She was professional, friendly, and incredibly helpful throughout the entire process. From the very beginning, she made everything easy to understand and took the stress out of arranging our first mortgage.

Lois was always quick to respond, kept us updated every step of the way, and went above and beyond to make sure we found the best option for our needs. Her knowledge and support gave us complete confidence throughout.

We truly appreciated all of her hard work and wouldn’t hesitate to recommend Lois to anyone looking for a reliable and supportive mortgage advisor. Thank you again for everything Lois we love our new home!! 😊

6 May 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for sharing such a wonderful review! We are so pleased to hear about your positive experience and how helpful Lois was in making your first mortgage journey smooth and stress-free. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Justyna mortgage advisor

Justyna has expert knowledge, fantastic communication skills and always happy to answer any questions. Top star in what she's doing.

2 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so glad to hear such positive feedback! We appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Craig from Embrace has been amazing for…

Craig from Embrace has been amazing for us, answered every question without hesitation and has been very professional and knowledgeable. Craig communicated effectively and efficiently and we wouldn't recommended anyone else.

18 May 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear about your excellent experience with Craig! Your kind words are truly appreciated.

Rated 5 out of 5 stars

Best morgadge advisor

Justyna is one of the most professional morgadge advisors I have ever met, very knowledgeable and helpful.

2 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear about your positive experience with Justyna. Thank you for sharing!

Rated 5 out of 5 stars

Justyna is a great advisor

Justyna is so friendly, knowledgeable and helpful. I have chosen to continue to orgnaise my mortgage through Justyna since moving home around 10 years ago. Justyna is open to face to face or virtual appointments, which makes engagement very easy.

25 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely feedback! We’re delighted to hear you’ve had such a positive experience with Justyna over the years. Your continued trust means a great deal, and we’re glad her flexibility and support make things easy for you.

Rated 5 out of 5 stars

Great experience.

Really nice team, easy to approach and respond very quickly. Despite some challenges with my financial situation alternative ideas and solutions were suggested and actioned promptly. Very good experience in the mine field that is mortgages.

20 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so pleased our team was easy to approach and responsive. We're glad we could promptly suggest solutions despite challenges. Thank you!

Rated 5 out of 5 stars

Shaneel was fantastic and secured best…

Shaneel was fantastic and secured best value from the market in tough times. I would recommend his services to anyone looking to secure a new mortgage.

20 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear Shaneel secured great value for you during a challenging time. Your recommendation means a lot!

Rated 5 out of 5 stars

Justyna is the best!

Justyna arranged our mortgage and explained everything to us every step of the way. We trust her completely and have returned to her twice for her to renew our mortgage in the past. She works quickly and effectively with minimum fuss, explains everything in simple terms and looks at different scenarios to help you make an informed decision.

18 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind words! We’re so pleased to hear how much you value Justyna’s clear guidance and efficient service. It’s wonderful to know she’s earned your trust time and again, we really appreciate your continued support.

Rated 5 out of 5 stars

Justyna and her team recently helped us…

Justyna and her team recently helped us get our mortgage, and we are very grateful for all their support and help throughout the whole process. Everything went smoothly, and they were always professional, kind, and helpful. We highly recommend them

28 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind feedback! We’re so glad Justyna and the team could support you throughout the process and make everything run smoothly. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Very professional person and straight…

Very professional person and straight forward advise covering every aspect of the remortgage we was unsure. Happy to refer to anyone

9 May 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad we could provide clear, professional advice for your remortgage. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

I highly recommend their service

I highly recommend their service. They were very helpful and knowledgeable.

28 April 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so glad you found our service helpful and our team knowledgeable. We appreciate your kind words.

Rated 5 out of 5 stars

Great support

Great atmosphere during the meetings, very knowledgeable person and overall great support

20 May 2026
Unprompted review
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Reply from Embrace Financial Services

We are so glad you enjoyed the meetings and found our support helpful. Thank you!

Rated 5 out of 5 stars

Charlie Ferrier remortgage support

We had the support of Charlie Ferrier with our Remortgage and I can’t fault the service we received. Charlie talked us through our options clearly, and we went with her recommendation for a new lender. She supported us proactively every step of the way, dealing efficiently with a few bumps in the road as they came along, going above and beyond, always communicating updates. We are really pleased and wouldn’t hesitate to recommend Charlie!

4 May 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful feedback! We’re so pleased Charlie provided such clear guidance and proactive support throughout your remortgage. It’s great to hear she went above and beyond, we really appreciate your recommendation!

Rated 5 out of 5 stars

Great support

We had support from Charlie, who was quick, efficient, and really seemed to care about helping us.
Would recommend to anyone.

13 May 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind words! We’re delighted to hear Charlie provided quick, efficient support and made you feel genuinely cared for. We really appreciate your recommendation!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, listen to me needs and provided suitable products and support. Extremely quick and efficient service with a very personal touch. A special mention to Charlie how has been amazing, professional, and gone above and beyond for us. Thank you !

13 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful feedback! We’re delighted to hear you received such quick, efficient service with a personal touch. It’s great to know you felt fully supported throughout, much appreciated!

Rated 5 out of 5 stars

Massive thank you to Charlie ferrier…

Massive thank you to Charlie ferrier for helping me find the best mortgage for me and my partner who are first time buyers. She made me feel comfortable and welcomed the moment I walked into the office. She made sure I didn’t feel embarrassed being a first time buyer and not knowing anything about how it all works. Even when I was asking loads of questions. She has kept me updated throughout the whole process and made everything so easy and stress free. I would highly recommend to anyone using this company to have Charlie as your mortgage broker.

2 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful feedback! We’re so pleased Charlie was able to make you feel comfortable and supported throughout your first-time buyer journey. It’s great to hear she made everything clear and stress-free, your recommendation means a lot!

Rated 5 out of 5 stars

Graham Sowerby made the process…

Graham Sowerby made the process effortless and smooth

14 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your feedback! We’re so pleased Graham made the process smooth and effortless for you.

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