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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness and responsiveness. Many people appreciate the efficient communication and quick response times, making their overall experience smooth and supportive. However, some customers expressed dissatisfaction with the product, specifically noting issues with medication effectiveness and frequent pharmacy changes. These changes occasionally led to delays in receiving medication and, in some cases, a perceived reduction in the product's efficacy.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the product, highlighting its... See more

Service

People report positive experiences with service, highlighting the excellent consultants and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its amazing quality and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy onboarding. No hidden fees. No membership fees. Meds delivered on time for the first few months. Now they have switched to a different pharmacy this will be the 3rd switch since starting som... See more

Rated 4 out of 5 stars

I joined emerge March 2025 and have been mostly happy with my experience. I received my medication one week after joining and lost 13lbs in 4 weeks! Then came the delay with the pharmacy’s changing an... See more

Rated 5 out of 5 stars

I am coming up on a year with Emerge and am hoping to be at the 120lb down mark when I do. I have ridden the roller coaster of 4 pharmacy switches now due to policy shifts and fortunately have made i... See more

Rated 5 out of 5 stars

Starting with Emerge has been a really positive experience. The sign-up process was quick and easy, and the emails made it super simple to know what to do next. I’ve been on the medication for about... See more


Company details

  1. Weight-Loss Service

Written by the company

Doctor prescribed. FDA regulated pharmacies. Care, Compassion and Community.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I've been with emerge weight for three…

I've been with emerge weight for three months and its been wonderful. Great costumer service with people that help you, the medicines arrive fast, and im from PUERTO RICO, Trustworthy company, amazing help and quality product directly from the pharmacy to your home, i love it!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

I signed up with Emerge and I’m so pleased

I signed up with Emerge with so much excitement and obviously a little nervous. My patient care specialist Liz has been wonderful, helping explain the way the process works. If I have a question she’s always been able to answer in a way I understand. I’ve been with them for almost a month and I’ve lost 10 pounds. I’m extremely happy. Thank you Emerge!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy!

Easy on onboarding, I was looking for a company that didn’t charge a membership fee and this was it! Their customer service has always gotten back to me and did what they said they would do! I would highly recommend this company!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Grateful for Emerge!

I’ve been with Emerge for over a year and have successfully lost 65 pounds and I’m at a healthy BMI for the first time in my life. They’ve been supportive and very easy to work with. I would recommend them to anyone!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

I have used Emerge for at least 10 mos

I have used Emerge for at least 10 mos. They are easy to work with and always reply immediately to my questions. Recently, I believed i had a shortage in my bottle and was instructed to contact the pharmacy. The pharmacy did not reply so Emerge intervened and resolved the issue. Love this company!

21 October 2025
Unprompted review
Rated 1 out of 5 stars

This company overships the medication

This company overships the medication. I used them for 9 months and had to suspend my account because they had shipped 4 extra months of medication. Once I caught up, I reinstated my account, and they shipped 3 times for 3 months' worth of medication in 35 days. They said that their systems can't control orders and shipments on a 28-day schedule. They really do it because it guarantees them revenue. Once shipped, you have to pay for the medication. When I raised this practice to the top of the organization and asked them to ship on a 28-day schedule or let me reorder monthly, they just canceled my subscription.

7 October 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

Hi Dean,

We appreciate the opportunity to address your feedback. At Emerge, transparency and patient care are our top priorities. Our subscription and refill process is clearly outlined during onboarding and in every order confirmation, including details about automatic billing and shipment cycles.

We understand your concern and have made multiple attempts to connect directly to provide clarity and support. As a gesture of goodwill, we issued your most recent package free of charge to ensure no further inconvenience.

While our system is designed for consistent refill schedules to maintain treatment continuity, our support team is always available to assist with adjustments or account changes when needed. We regret any misunderstanding and remain committed to providing honest communication and compassionate care to every patient.

We sincerely appreciate your time with Emerge and wish you continued success on your wellness journey!

Rated 5 out of 5 stars

I have lost 17 lbs in the first month

I have lost 17 lbs in the first month. I have had absolutely no side effects. I’m walking 30 minutes 5 times a week. Drinking my water daily and with the food noise gone. I feel more in control. Everytime I have had a question I reach out and get an answer in less than an hour. Not an automated answer. A person with a true response. That has made me feel very comfortable. I was very skeptical/ nervous/ scared. But I had tried everything to lose weight and I just couldn’t get the scale to move. I am blessed to have found emerge.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

55 pounds lost in 7 months!!

After only being on 5 mg of trizep. from January till August, I had lost 55 pounds! Making it very possible for me to be able to have my tummy tuck liposuction and muscle repair to my abs! So beyond blessed for this company providing such an amazing and life changing weightloss option! Thank you Emerg!

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve been with Emerge Weight Loss for almost three weeks and I’m very impressed so far! Sign up was incredibly easy and my shipment came so fast! It comes with everything you need, right to your door, so no need to go to a pharmacy. There are learning sessions you can attend and a very supportive on-line community. I would highly recommend them if you’re thinking about starting a GLP1.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE emerge!

I absolutely LOVE emerge!! When I used it the first time about a year ago under a different pharmacy, I had to stop. I did lose 20 lbs, but the tirzepitide made me physicall ill. I have decided to rejoin a month ago, and with the pharmacy change, PERFECT!! I am down 7 lbs in 2.5 weeks and feel great. No side effects whatsoever!!! Thank you Emerge for being so awesome.

23 July 2025
Unprompted review
Rated 2 out of 5 stars

Started off pretty good with losing 17…

Started off pretty good with losing 17 pounds in 5 months. Then I received a hot shipment (usually cold) which was noticeably ineffective. They didn’t offer a refund or a replacement and instead kept asking if their “scientists” to call me to tell me it was my imagination. Really disappointed in the brush off after paying them thousands of dollars. I’ll be trying another place as most places seem to be half the cost.

1 April 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

We’re really glad to hear you’ve achieved results. Occasionally, medication can arrive warm, but the pharmacy has conducted extensive testing over the years and temperature does not impact its effectiveness. It’s shipped cold to preserve the BUD date, not due to efficacy concerns.

When patients have questions or request a refund in these situations, we offer the option to connect them directly with the pharmacy and their pharmacists, who can explain everything in detail.

In addition to medical supervision, you also receive a range of wellness benefits: live virtual wellness sessions, access to support groups, guidance from licensed providers and nutritionists, and ongoing patient support—all designed to support your full journey, not just your prescription.

We’re here to support you every step of the way and always welcome the opportunity to address any concerns directly.

Rated 5 out of 5 stars

Great Company

I tried trezeputide. I was not tolerating it well. The 2nd dose was due and they charged my card and had sent my order to the pharmacy. I called and told them and said I did not want the second dose. They told me they would cancel the order and refund my money. I'm always wary about refunds. But to my surprise they immediately refunded not one but both of my payments. I was highly impressed.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Very Thankful

I have been with Emerge for 13 months now. My life has totally changed since being on the medication. The staff have been extremely helpful every time I have a question or concern. You don’t get that type of top-notch service with companies sometimes. Emerge supports you anyway they can and that’s what makes Emerge stand out and stand above other companies. Thank you Emerge for being there for so many of us.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Ten months and 70 pounds down…thank you, Emerge!

I have been with Emerge for 10 months now. I was initially very nervous to start a GLP-1 and didn’t know where to turn. After reaching out to their support team I quickly felt at ease. The process has always been easy and the medical support top notch. When I started I was limited in what I could do. Everything was difficult. I felt uncomfortable in my skin and knew I needed to take control of my health. I’ve been able to achieve this with Emerge! With the support of our Emerge community I am now down 70 pounds! My life has completely changed. If you’re reading this with the hopes of taking control of your life and starting a GLP-1 journey, I encourage you to consider Emerge!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Emerge Weight Loss is the BEST!!!

I cannot say enough great things about Emerge Weight Loss. When looking into providers for the weight loss journey, I found all of the information and options to be incredibly overwhelming. I had so many questions - how does it work? What does it cost? Is it safe? Is the process a pain? I didn't want to have to schedule multiple telehealth visits and I was worried about scheduling issues. I was afraid the process was going to take forever.

But then I found Emerge. They are this sort of laid back, holistic family who supports you every step of the way. I am not kidding you, they are so nice and their sign up process was SO EASY. I had to send in a short video but they deal with you in an asynchronous manner so there were no scheduling issues and no long waits for my prescription.

I have been with them since my first day on this journey and I plan on staying with them until the end. HIGHLY RECOMMEND.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I was nervous to try a GLP-1 but they…

I was nervous to try a GLP-1 but they made the process so incredibly easy. Everything is done via text and they’re really quick to respond and incredibly helpful. Their Instsgram page also has a ton of resources and tips. I can’t recommend them enough! Their prices are also unbeatable!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Update: Emerge is back baby!!!!

Update: Emerge has stepped up!! Shipping is back to quick time-frames. Most recent order was shipped so quickly that I even received my meds BEFORE I received my tracking from Emerge. Currently with Strive and love the B12 additive- It's the first compound that has not made me feel so tired after shot day. Also, their responsiveness to my texts is like when I first signed up- quick answers to any questions I have. Their weekly wellness meetings are a huge part of my journey and have helped me stay on track- accountability and community!

1 June 2025
Unprompted review

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