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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness and responsiveness. Many people appreciate the efficient communication and quick response times, making their overall experience smooth and supportive. However, some customers expressed dissatisfaction with the product, specifically noting issues with medication effectiveness and frequent pharmacy changes. These changes occasionally led to delays in receiving medication and, in some cases, a perceived reduction in the product's efficacy.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the product, highlighting its... See more

Service

People report positive experiences with service, highlighting the excellent consultants and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its amazing quality and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy onboarding. No hidden fees. No membership fees. Meds delivered on time for the first few months. Now they have switched to a different pharmacy this will be the 3rd switch since starting som... See more

Rated 4 out of 5 stars

I joined emerge March 2025 and have been mostly happy with my experience. I received my medication one week after joining and lost 13lbs in 4 weeks! Then came the delay with the pharmacy’s changing an... See more

Rated 5 out of 5 stars

I am coming up on a year with Emerge and am hoping to be at the 120lb down mark when I do. I have ridden the roller coaster of 4 pharmacy switches now due to policy shifts and fortunately have made i... See more

Rated 5 out of 5 stars

Starting with Emerge has been a really positive experience. The sign-up process was quick and easy, and the emails made it super simple to know what to do next. I’ve been on the medication for about... See more


Company details

  1. Weight-Loss Service

Written by the company

Doctor prescribed. FDA regulated pharmacies. Care, Compassion and Community.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Hands down best customer service and product

Absolutely the easiest ordering process for my tirzepatide. The doctors are kind, knowledgeable, and support you every step of the way. They are patient centric and only a text or email away, daily. Their communication goes above and beyond and they constantly try to plan ahead to prevent any unforseen medication delays. I have never missed a dose. They recently dropped their prices as well making them the most competitive company I've used. They use Hallandale and Empower pharmacy, they are 503a and 503b pharmacies. These pharmacies package your medications with the ultimate care. No hidden fees or appointments with Emerge. Your monthly price includes meds, alcohol prep wipes, and syringes. As well as ensures your delivery is cold shipped right to your doorstep. I live in Texas and even in this summer heat my meds have always been cold on arrival. Don't wait, just start your journey today.

8 June 2024
Unprompted review
Rated 1 out of 5 stars

Totally sketchy company

Totally sketchy company. I ordered 2.5 first month and they charged me for another month without shipping anything. I asked to pause and they only did a partial refund because they said there were two 5mg doses in the vial. I guess they really don't carry 2.5 so they ship 5mg 4 doses and when you cancel they want money for the extra they shipped. They don't make this clear so now I'm fighting to get my money back. Just stay away

7 June 2024
Unprompted review
Emergeweight logo

Reply from Emergeweight

I'm sorry that you didn't have a great experience with us. Totally sketchy doesn't seem quite fair given we've happily serviced 1000s of patients. 95% of our patients receive a 4-dose vial for 2.5mg. It sounds like you were with one of our pharmacies that don't send a 4-dose vial. In that case, you received 6 weeks of medication. Four doses at 2.5mg and two doses at 5mg. We do explain this in our terms and emails to you. You are on a 28-billing cycle, so in that case, it's true that would've had that second billing hit before you received your next vial, which happens at 6 weeks. I'm sorry for the misunderstanding in this case. You are welcome to reach out to patients@emergeweight.com and I'll further look into your account. If in any way we can help make this right for our patients (past of present), we'll always try to do so.

Rated 1 out of 5 stars

Sketchy as hell

Customer service repeatedly talked down to me and wouldn’t answer my questions, basically stringing me along hoping I wouldn’t cancel my subscription.

They advised me to dose half my prescribed amount every 5 days instead of seven because the medication wears off. I decided to keep the 7 day schedule. When it wore off early, I decided to take my next dose early, at the 5 day mark then ask them if I could raise the dose/what to do going forward. They said they never advised me to dose every 5 days and said they couldn’t accommodate that, as it could result in severe side effects. I said I didn’t plan to continue doing that, that’s why I contacted them, and that they should have been clearer about DIYing doses if it was an issue.

They also don’t ask for ID, no actual consultation is offered, face to face or virtual. Overall sketchy as hell, wouldn’t recommend.

17 May 2024
Unprompted review
Emergeweight logo

Reply from Emergeweight

I'm sorry that you had a negative experience. Our support staff is known as the more responsive and informative of the major online clinics. For someone who doesn't want to titrate up, halving your dose to twice a week, which is our recommendation, can have a positive effect. There are a few things you mentioned that just aren't true, but, again, I'm sorry that you didn't have the experience you'd have hoped. Wishing you all the best.

Rated 5 out of 5 stars

Great Product, Outstanding Service

Tirzepatide is really amazing and the compound Emerge offers does exactly what it is supposed to. But what really made them stand apart to me is the ease of ordering and the outstanding customer service. I had experienced no side effects on the loading dose and started the 5 mg dose a week too soon. Therefore I was about to run out a few days early. I was able to contact a real person through text, they responded immediately and went above and beyond. They made me feel understood and appreciated as a customer, I was simply blown away by the personal service they provided. I started the program with a lot of anxiety, I'm now down 25 pounds in a month and have every confidence that any issues I may have will be heard and addressed. It IS a lot of money so if you're like me you want to make sure you use the best company. I thoroughly recommend Emerge.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Emerge is the gold standard

Emerge is the gold standard of tirzepatide providers. I've extensively researched all providers in this space as well as pharmacies, speaking to the FDA and pharmacist David B at Hallandale Pharmacy. Called by Empower. Read hundreds of reviews. In a nutshell, their prices are amazing, their customer service and support is the best out there, the pharmacies are the top with the highest accreditations, their process is super easy compared to everyone and I am so grateful a few people recommended them to me early on. I lucked out that the hype was real. I'm down 24 lbs in 12 weeks now and my blood pressure has been normal for the first time in a year. My face was thinner from lower inflammation almost immediately. And the fact that everything can be done by quick texts makes my life easy. No driving anywhere, no ongoing consults, they're just right there if I need anything anytime. I couldn't be happier with Emerge and you won't be disappointed if you reach out to them too.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

I am thrilled to be with such a great…

I am thrilled to be with such a great company not only are they concerned for all their customers and clients but they even help you with a program or any concerns that you may have. Customer Service is amazing returning phone calls to the clients. I also am thrilled that I see unwanted, pounds and inches disappear. My appetite has suppressed immensely and my confidence and energy level are back. I have no side effects.
Thank you emerge for being the number one company that I am so grateful to be with.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

A legitimate company with a more personal approach :)

Prior to Emerge I was using another company. They were fine by way of credibility / legitimacy; however, they were overpriced, over-inundated, required membership “benefits” that accrued extra fees, etc. It wasn’t my path and I was discouraged.

When I switched over to Emerge, I received swift feedback, recommendations in revamping my plan + goals, and a more hands-on approach re: how to navigate my next strides forward.

For most of us, this avenue of weight loss is not a cheap feat. It’s a personal, financial investment that merits one to feel informed and supported throughout their journey. Whilst I’m still in the early throes of weight loss, I will say I give my vote of confidence in Emerge as an earnest company with a heavy focus on patient-oriented treatment.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Great experience, very easy and convenient

I’ve been a patient of Emerge Weight Loss for the past two months and find the program extremely useful in my busy life. I had switched from another telehealth provider because they weren’t using standard dosing and it cost more each month for less medication. Emerge used the same pharmacy as that provider so it made total sense to switch.

I love having direct access to the providers and support via text messaging. They reached out by text about my refill about a week before my medication was scheduled to run out and promptly sent my refill to the pharmacy. The pharmacy they use for my state (Hallandale) ships extremely fast and my supplies and medication is well packed. Overall, it’s been a great experience and I look forward to continuing to lose weight and improve my health with the support I receive from the Emerge Weight Loss team!

15 January 2024
Unprompted review
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