Emp Online Reviews 1,015

Tip top
Perfect

The coat was delivered on time and the quality was as expected.

Parfait. Tip-top.

Livraison rapide, suivi du colis par e-mail à chaque étape. Tout est nickel.

Fast delivery but order is wrong, I have received a t-shirt instead of a singlet. Now have to go through the whole process of trying to get the right order. What a shame!

Website was easy and fun to navigate. Great unusual items... perfect presents at great prices. Shipping was very quick and everything was well packaged. A great shopping experience! Thank you EMP team🤗🖤 Keep up the great work🥳

plus size selection is abysmal, unless you just LOVE bands 50+y/o dudes worship (usually the ones that have multiple allegations and a history of racism), which i unfortunately REALLY don't.
also doesn't have "alternative basics", but 123 pieces of gag-shirts that have already been outdated when they first became available for sale.

Its been a while i have a customer, always a good experience , excellent packaging, good quality of the merchandise. thanks

The order didn't arrive on time for my nephew's birthday. One week after the due delivery date, I emailed EMP and a few days later they emailed me a new order confirmation. No apology, no explanation of why the order didn't arrive. Just a new confirmation of the order with a new date of sale and no date of delivery. It is over two weeks since I ordered and I still have no idea when the goods will arrive. No customer service at all.
Update: They replied to my latest email and seem to be trying to get the order sorted.

If I could give less, I would. Ordered a tee as a present on Sept 3rd. Still nothing, not even a delivery update. Contacted them via "live chat" and felt the responses were bordering on smart ass. Basically told me that the product must have been out of stock. Wouldn't cancel the order and give a refund. Still couldn't give me an eta on arrival. They were quick to take my money though. Was a loyal customer, never again will they see me.

Makes no sense at all why EMP stopped shipping to Australia. Why have an international website when you are anything but international and have narrowed every country down to just Europe (which is where they are based anyways.) Used to buy clothes here all the time and loved the merchandise but for some reason during COVID they decided to pull all delivery support outside of Europe and never reinstated it.

The only way you can buy from them now is via a parcel forwarding service (which costs ridiculous amounts of money on top of the initial delivery.) Customer support is a joke and frankly it seems as though they are willing to lose out on free money from people worldwide over some arbitrary directive (new management perhaps?) where they're not allowed to ship overseas anymore.

Pretty shameful, lots of loyal customers internationally and they didn't care to think about that when making this decision. Only hurts their financial growth in the long-run and burns their consumer base. Not intelligent decision-making and if I was a share-holder of such a business I would've pulled out of investing in them over such an illogical decision.

Not to mention they are coward's who don't respond to negative reviews and don't actively engage to address any of the issues being brought forth to them. Very weak management which reflects a rather weak way to conduct business.

To expensive and to slow. Incorrect information on the website. Buy elsewhere!

I'd give it less if I could. The price of the bed sets and they quality is that of wish or ali express. Threads hanging out of it and a massive hole in the side that wasn't sewn up correctly. Won't waste my time ordering again.

Imo a good shop for band Merch. Delivery is always on point. Minus 1 Star because as some mentioned before the prices are higher than in other online shops. It’s a bit compensated by the fact that they do have stuff others don’t have. Overall pretty satisfied.

Delivery extremely slow , blamed postal strikes despite ordering way before them and other items being delivered fine.

Delivery took over 2 weeks without notification/mentions. Payed with credit card, support is not nice. Also quality sold is pretty bad so you're better of spending your money somewhere else.

Tried one orderen gave up after one month waiting as then there was no item in stock, tried again and after 1 week i got a despatch notification to say notication just received...after yet another week the delivery Company has only received notification