EMP Sverige Reviews 

1,567
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I ordered three times in the past ten days.I got all items on time and everything was fine. I am satisfied and definitely will make purchase again. Good offers and reasonable price. Once I contacted c... See more

Rated 5 out of 5 stars

Got a package of 100 high quality sleeves for vinyl records, super nice to be able to swap out damaged or poor sleevs or give my records without sleevs some more protection from dust & scratches.... See more

Rated 5 out of 5 stars

Good packaging, great notices about updates. I really love the shoes, theyre beautiful and in great quality. The purchase and delivery was smooth and informative, very much appreciated. I will def... See more

Rated 3 out of 5 stars

I was actually looking forward to get this Hoodie. But now after receiving it I feel disgusted. The gray color in the photo was looking a bit better prepared to what I got. I do appreciate the fast de... See more

Company details

  1. Events & Entertainment

Written by the company

EMP är Europas ledande postorderbutik för musik, mode och entertainment. I vårt breda sortiment på över 30.000 varor finns mängder av skivor, rock- och hårdrocksmerchandise i form av t-shirts, luvtröjor och acessoarer, ett stort utbud av alternativa modekläder med allt från streetwear (Converse, Vans och liknande) till gotiska klänningar, korsetter osv. Vi har även ett rejält utbud av film-, TV- och spelmerchandise. Besök vår hemsida! Live Loud! EMP Sverige


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,567)

418 reviews in the last 12 months

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Rated 5 out of 5 stars

100 Pack Vinyl sleeves.

Got a package of 100 high quality sleeves for vinyl records, super nice to be able to swap out damaged or poor sleevs or give my records without sleevs some more protection from dust & scratches.

10/10 would buy again if needed.

29 April 2024
Unprompted review
Rated 1 out of 5 stars

Disaster

I've ordered a top with them when the top arrived I couldn't pick it up cause it was with the wrong name after I fixed that with customer service when I took the package home and I opened was not what ordered used without any tag and a size S I am a Xl wich is what I ordered it seems to me it was a scam never again buying from them I got no compensation whatsoever absolutely nothing very disappointing

30 January 2024
Unprompted review
EMP Sverige logo

Reply from EMP Sverige

Hello! We are very sorry about this. Please get in contact with our customer service again and we will make sure to compensate you, and of course also look into what has caused all this trouble.

Rated 5 out of 5 stars

Great service and products

I ordered three times in the past ten days.I got all items on time and everything was fine. I am satisfied and definitely will make purchase again. Good offers and reasonable price. Once I contacted customer service, it was positive experience. Too bad I only can give five stars.

27 May 2023
Unprompted review
Rated 3 out of 5 stars

Sizing is off

While I've been ordering from them for a while and been happy with them, they have declined in quality (especially size) as of late. I got a pack of 3x underwear as my latest purchase. 1 pair was way too small, tried on another and fitted well.
Before this, I got a jacket in size M and it seemed like S. My friend who is about my size and normally wears M tried it on and couldn't zip it. I made an exchange for L (which was quick and easy) and could barely zip it. The size difference wa minimal. Maybe they changed the producer, but as much as I enjoy their style, I will not order anymore.

22 January 2022
Unprompted review
EMP Sverige logo

Reply from EMP Sverige

Hello! We are sorry to hear about this. Please get in contact with our customer service and we will try to solve this for you even if it has been a while since the original order was made!

Rated 1 out of 5 stars

Very disappointed

Contacted support 15 min after placing my order and asked for it to be cancelled. Got a reply next morning that they can’t cancel and have to send it anyway since it is too late now. Still it took them 3 more days after my support contact to send the package and I was charged with shipping fee both ways. I am very disappointed!!

4 November 2021
Unprompted review
EMP Sverige logo

Reply from EMP Sverige

Hello! Very sorry to hear about your negative experience with EMP. In most cases we are able to stop the orders before they leave the warehouse, and in other cases the return should be free of charge so there has obviously been a misunderstanding here. Please contact our customer service and we will compensate you!

Rated 2 out of 5 stars

took the money, never received what i ordered, no reply from customer support.

Have bought from the two or three times, it always arrived late but was still okay. However back in august i ordered a pair of pants, they said they will send an email when the order goes through, its been two months, I got no email but they took the money, customer support is not responding.

1 October 2021
Unprompted review
EMP Sverige logo

Reply from EMP Sverige

Hello! We are very sorry to hear about this and we definitely understand that you are not satisfied with it all. Please get in touch with our customer service again and we will try to compensate you!

Rated 5 out of 5 stars

Great customer support

Great customer support, great customer club (Backstage club), ok prices,great delivery times, free sticker with each order.

26 March 2021
Unprompted review
Rated 4 out of 5 stars

Great shop

Quality fabric and genuin band Merc..
Sizes both for big and thinner People and If it says 1 xl it usally fits.. not the fastest on the block but not bad either 5-6 days

5 February 2021
Unprompted review
Rated 4 out of 5 stars

ive bought 3 posters and 2 t shirts on…

ive bought 3 posters and 2 t shirts on here. theyre really high quality and cheap, especially the posters. my only complaint is that one of my orders took a reallt long time to process one time, but customer service was really easy to communicate with

15 August 2020
Unprompted review

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