Empire Medals Ltd Reviews 

Great service and great communication, very kind and thoughtful

I have just received my miniature medals (5) back from adding a miniature medal to my previous (4).
The process from selection's on offer to payment, postage and communication during the manufacture process was excellent.
When my medals arrived I was very pleased with the mount and service received, "First Class"

I ordered a ribbon bar on the 2nd Nov 2024. It arrived on the 30th Jan 2025. The work was nice but the 12 week wait was remarkably long.
In summary: it was good work, I may use them again but I would expect a 3month wait.

Just had 4 medals mounted by empire medals. Can highly recommend them, my medals came back better than I expected with a very professional finish to their court mounting.

Fantastic service, I posted my father and grandfather's medals 2 weeks ago, they arrived this morning. I am more that pleased with the end result. An excellent service from start to finish

Had my order since November 2024 3 emails sent totaly no answer shocking service my next step will be a full refund...

The bottom line is don't be in a rush. Once you have settled in your mind that the process takes as long as it takes, you will then be able to relax and look forward to your mounted medals.
I am so thrilled with my display. The photo of my grandad and his 3 WW2 medals has been cleaned and mounted properly. It looks great. All my family love it, and his achievement in WW2 is now rightly preserved for future generations.
Empire medals listen carefully to your instructions, the staff liaise with you - and I guarantee you will be delighted with the end product - but as I said it takes time.

Due to unforeseen circumstances I needed ribbons on a bar at short notice. I telephoned Empire medals at 10.20 on Friday, 17th January, 2025 explained my problem to Joe and less than 24 hours later my new ribbons arrived.
Great service and will continue to use them when required. Regards, Alan Armes.

Excellent quality as ever. And a prompt service due to an event the medals were needed for.
Thanks very much.

Empire Medals mounted my fathers medals they had new ribbons put on them and fitted into a case of my choosing.I can not praise them enough for the way they were treated,I would highly recommend the company on the work they did.Far better than I expected.Thank you so much.Susan Goulbourn.

My order has not been delivered yet

Excellent service and very pleased with the Quality of the product
Thank you very much

Great service, great value and a quick delivery. perfect

I am really disappointed. As of today I gabe not received my items. I wont be buying from you never again.

Empire Medals were so professional from start to finish, I was so pleased when I got my grandfather’s WW2 medals returned, cleaned, re-ribboned and mounted in the frame I’d chosen along with his photograph in his uniform. When I saw my mother open it up in Christmas Day the look on her face beaming with pride reaffirmed that I made the right decision sending the medals to Empire Medals.

All well with this order but a little bit slow.
Still have an with a previous order from a few years ago to be sorted out and corrected. But still a good service from the company.

The item that I ordered arrived promptly and was exactly as described, it’s a good quality product.

Fantastic service! 5 star 🌟

Ordered a frame for Christmas. Called them a week before as not arrived ( they are very busy). The person I spoke to was polite, helpful and courteous. My frame was here within 2 days and the recipient was overjoyed with it. Can't recommend this company enough. Fantastic!!

I ordered a bust to be shipped to the U.S. The process was smooth and the bust got to me in time for the holidays.