Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
Company replied
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Review summary
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Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
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Sent my medals away to be Engraved, Cleaned, Stay-Bright coated and Court Mounted. Had them back today, neatly and securley packaged and i am over the moon with them. Contacted them for advi... See more
Company replied
Company details
- #14 of 15 best companies in Trophy Shop
- #27 of 30 best companies in Art supply shop
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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THANKYOU
Time and again I'm looking for that ribbon and every time empire medals comes through for me.THANKYOU.
19 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
I ordered a medal in good faith
I ordered a medal in good faith. I had in my innocence expected that the ribbon would be attached to the medal 🏅 and it would have a pin 📌 to attach it to my uniform. But alas No.
It's of no use to me as is...unable to use it.
19 June 2025
Reply from Empire Medals Ltd
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your disappointment in receiving the medal in a format that wasn’t as expected, and appreciate how frustrating this must be, especially when you intended to wear it.
We will take your comments on board regarding clearer product descriptions, as this is important to help customers make informed choices.
Thank you again for your feedback—it’s appreciated and helps us improve.
Took along time for order to arrive,I…
Took along time for order to arrive,I forgot I had made an order,but well packaged.
19 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Posting to Spain
Cannot fault the service and quality. One comment is that my last order to Spain which cost £5, because it was 'tracked' it will get stopped at customs and i had to pay an extra €6.39 in duty....
19 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Empire Medals
Empire Medals, well what can I say than AMAZING. They bent over backwards for my order, and I will always be thankful to them.
19 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Just what I ordered thanks
18 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
A happy return customer
Had my grandfathers medals mounted and am very pleased with them. Great service and communication overall. A returning customer
18 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
A Quality Product
Very pleased with the quality of the product and the promptness of processing the order. I had made a slight mistake when ordering, but this was dealt with immediately and without any fuss
18 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Will use service agian
1 able to send medals with ease in formed immediately when they received them .2 informed when fished order and told medals where out for delivery to my address.
18 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Superb service
Superb service, naturally from an MOD licensed retailer. Medals that are legitimate, the genuine article. And a wide range of services available. As always world class.
18 June 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Buy two get one!
Update 18/06/25: The problem discussed below has been resolved and I’m adjusting my rating accordingly. items are good quality and if you are not in a hurry then it is all good.
I ordered two items, only one arrived (though there was a card stating 'Order Packed with Care' and a banana toffee sweet that doesn't really make up for it). No word on where the missing item is.
They not answer emails and didn't pick up the phone the one time I called their number.
The miniature medal I ordered and actually did receive is OK.
8 June 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Fantastic service answered all my…
Fantastic service answered all my emails quickly, my partners medals were in an awful state in fact they were black, the ribbons were dirty and to be honest I had my fingers crossed the whole time they were away,
But it was well worth the wait, he is over the moon how well they look,
Highly recommend Empire Medals for cleaning and remount
10 May 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Medal frames are trash.
If you’re going to purchase one of the medal frames with regimental colours as a background don’t waste your money. Whilst its construction is solid, that’s the only good thing about it. The finish on my Royal Engineer background was so dark that it may as well have been black in colour. Don’t bother upgrading the plaque, it’s rubber and looks horrendous. Plus you have to attach it yourself. Same goes with the clip that will hold the medals. Just spend a little more elsewhere, their frames truly aren’t worth it.
12 June 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Brilliantly made good quality items.
Brilliantly made good quality items.
Delivery took a while due to not being dispatched but over all a good service
20 May 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Got what I asked for good quality good…
Got what I asked for good quality good service thanks
21 May 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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