I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... See more
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Review summary
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Reviews shaping this summary
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful... See more
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I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... See more
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Great experience. I've brought many ford's over the years from different ford franchises around the country and can say this was an easy stress free experience. No pressure, with all figures laid out... See more
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Company details
Award winning customer service from EmployeeVoucher.co.uk
Written by the company
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
5.0
Excellent
957 reviews
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Reply from EmployeeVoucher.co.uk
Good Afternoon. We're thrilled to see that you enjoyed your visit with us and your experience with Alex. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
I think I have explained all in the above comment the only thing we miss on the Puma is no fitted front sensor
I have dealt with John Gross for over 30 years first at Lowestoft now at Ipswich and have been dealt with the same attitude which is friendly courteous and very informative there salesmen explain fully and truthfully the pro’s and con’s. My new purchase is a Ford Puma and I love it.
6 September 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
John Grose provided excellent sales…
John Grose provided excellent sales service, no problem insurmountable. My special requests were all fulfilled and after sales was great. Well done to Alex, Karl and all at John Grose Lowestoft.
11 September 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
Excellent friendly çustomer service
Excellent friendly çustomer service, i would highly recommend this dealership if you are looking for a new Ford.
4 September 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your praise and kind comments about the service our team provides. Your recommendation means so much to us. We hope to see you again in the future. Best wishes, John Grose Customer Service.
Smooth transaction
Everything ran smoothly and nothing was too much trouble for Josh.
11 September 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
My 6th car from John grose great …
My 6th car from John grose great service as always from james honeywood thanks again 5 star service
11 September 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
A fantastic experience
An excellent service from the first phone call I made to date! George’s customer service was outstanding and made me feel comfortable and well informed throughout the entire process.
1 October 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your great 5-star review. We are so pleased to hear that you received a polite and friendly service, and were happy with the communication from George. If you have any further questions, please do not hesitate to get in touch. Best wishes, John Grose Customer Service.
Jack was extremely professional and…
Jack was extremely professional and very helpful when purchasing our new car. He helped us get a great deal that we were very happy with.
23 August 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Alex Read at John Grose made the whole…
Alex Read at John Grose made the whole process of changing my vehicle so easy with a great deal too. Completely recommend Alex Read at John Grose :)
21 August 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Lovely car and super dealership
Initial phone conversations with George was super helpful and informative. He did all he could to get the car and deal I wanted. Purchase process was easy with him and he even picked us up from the station on the day we collected our Kuga Hybrid. Fantastic car and a nice experience all round.
17 August 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for taking the time to share your 5-star feedback with us. We are so happy to hear that your car-buying experience ran so smoothly. We wish you many safe travels in your new vehicle and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Easy to deal with
Easy to communicate with without having to travel to the dealership.
Transparent with pricing
9 August 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your great 5-star review. We are so pleased to hear that you received a friendly service, and were happy with the communication. If you have any further questions, please do not hesitate to get in touch. Best wishes, John Grose Customer Service.
Communication was good throughout the…
Communication was good throughout the process of buying my new car. Car was on time ready to pick up. Salesmen were courteous and informative of the vehicle
1 August 2024
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your great 5-star review. We are so pleased to hear that you received a polite and friendly service, and were happy with the communication. If you have any further questions, please do not hesitate to get in touch. Best wishes, John Grose Customer Service.
Found John Grose to be a thoroughly…
Found John Grose to be a thoroughly trustworthy and reliable Ford Dealership.
30 July 2024
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Excellent service and staff
Fabulous professional service - always welcoming year after year - personal experience A Star
27 July 2024
Reply from EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
All the process was clear and quick
All the process was clear and quick. Great support from James, the Sales Executive, who guided me throughout the whole process.
27 July 2024
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for your recent 5-star review. We are very happy to hear that you got exactly what you wanted out of your experience with us and hope to welcome you back again in the future. Best wishes, John Grose Customer Service.
Excellent customer service from James…
Excellent customer service from James Honeywood at John Grose in Ipswich
19 July 2024
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Helpful
Helpful, informative, efficient, made the purchasing process simple and enjoyable.
23 July 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
Always very easy to deal with.
6 July 2024
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
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