While occasionally the platform can be a little buggy or complicated, I've had very positive experience with Emporia Research. Been able to add expertise on some interesting topics, and have found sta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member at Emporia Research for over a year. The surveys presented are thoughtful and I feel like I'm able to provide real insights to the surveyors. I've been able to share my experience... See more
Company replied
I have completed many surveys and have been paid for each one. It usually takes less than a week to receive compensation. I have been part of several survey apps over the years, and Emporia by f... See more
Company replied
Legit surveys that actually pay—fair compensation for time spent. Main downside: it's mostly automated, so reaching staff via email can mean slow responses.
Company replied
Company details
Written by the company
Innovative B2B companies, along with the agencies and consultancies that support them, rely on Emporia for sourcing LinkedIn-verified B2B respondents for their research studies. The award-winning Emporia platform accommodates both qualitative and quantitative research methodologies globally, bringing unprecedented new accessibility and reach to B2B data collection.
Contact info
40 West 25th Street 9th Floor, 10010, New York City, United States
- support@emporiaapp.com
- www.emporiaresearch.com
4.2
Great
294 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
spent 20 minutes to answer to a survey…
spent 20 minutes answering a survey. At the end they told me I was not eligible. kind of scammy
28 July 2024
Unprompted review
Reply from Emporia Research
Hi Matteo, we completely understand why being disqualified after spending 20 minutes on a survey would be frustrating. The surveys and qualification criteria are programmed by our research clients, and unfortunately we don’t always have visibility into where they place their screening questions.
That said, we don’t want participants spending significant time on a study only to be screened out at the end. Please reach out to support@emporiaapp.com with the study details and we’ll be happy to review what happened.
Relevant Surveys Matching Experience
I appreciate Emporia reaching out to me with survey opportunities matching my work experience. Most of these are fairly technical surveys and the format of the questions is easy to follow. As an IT professional, I am very busy but Emporia's surveys take a short time to complete.
Great streamlined services before and after survey participation. Thank you!
14 June 2024
Unprompted review
5 stars
I got the gift card - it went in my spam folder for some reason, make sure to check!!
23 June 2024
Reply from Emporia Research
Hi there - kindly reach out to support@emporiaapp.com and we'll make sure you're squared away! Also please be sure to check spam as gift cards can often land there.
Reply from Emporia Research
Hi there - kindly reach out to support@emporiaapp.com and we're glad to get you squared away here. If you participated less than 12 days ago, your payment is still in queue.
Surveys very rarely show on my screen…
Surveys very rarely show in my account and I cannot pass screening questions and complete surveys.
26 June 2024
Reply from Emporia Research
Hi there - as much as we'd like to generate paying surveys you qualify for out of thin air, alas, we cannot.
Did exactly what they said and paid…
Did exactly what they said and paid immediately!
19 June 2024
Unprompted review
UPDATED - Payment received
UPDATE - I did receive may payment approx. 2 weeks after taking the survey. I strongly recommend Emporia set a closing screen that advises the survey taker that their payment will be on the way later on, vs. making it look like things have completely stopped and no compensation is on the way.
ORIGINAL REVIEW - Took the entire survey, it lasted approx 18 minutes and got a screen at the end that just pretty much said "thanks" and that was it. No compensation. To jump ahead of the anticipated response from Emporia - no it wasn't screening questions. It was an actual survey about spending habits for online advertising with very targeted questions. Saying an entire survey is a "screening" is a cop-out for not compensating people for their time. I've set my email client to direct any further emails from this company to the Spam folder, where they belong.
7 July 2024
Unprompted review
Reply from Emporia Research
Hi Russ, thank you for coming back to update your review and confirm that you received your payment. We really appreciate it.
Your feedback on the completion screen is fair as well. Emporia issues incentives approximately two weeks after successful completion, and can confirm that the experience is much clearer now, with emails when a survey has been successfully completed and when a participant can expect their reward.
No compensation…
The market research specialist reached out to me several times to ask to fill in the survey. I did. And radiosilence. No compensation, no replies on my mails… pretty unprofessional
14 June 2024
Unprompted review
Reply from Emporia Research
Hi there Ana! We've sent along compensation on June 27th - can you kindly check your spam folder? Please reach out to us at support@emporiaapp.com if you still have trouble.
Great and timely topics
Great and timely topics. Quick support and confirmation of completion.
6 June 2024
Unprompted review
the gift card
25 May 2024
I was awarded a gift card
I was awarded a gift card for taking an industry survey. Very easy to redeem the gift card. Thanks!
26 May 2024
Didn't Receive payment
I received invitation for surveys and after completion of surveys didn't receive payment.
Emporia Learning Inc is not responding to my emails and chat is also not working.
If i dont receive payment, i will report emporia to BBB, ic3 and new york econsumer department.
10 May 2024
Unprompted review
Reply from Emporia Research
Hi there Mike – we don't have any email from you that we can find. Kindly email support@emporiaapp.com and we'll get you squared away.
Offered a simple and easy to use format
26 April 2024
It was a great experience and easy to participate
It was a great experience and easy to navigate the product interview.
2 May 2024
Unprompted review
Payment Challenges
Payment Challenges
Feels like you are making the payment as difficult as it could possibly be. Links that go nowhere or look like phishing scams. Other consulting companies make this part easy. Why make it next to impossible to pay for the time and expertise I shared?
24 April 2024
Reply from Emporia Research
Hi there! Thanks for sharing this feedback. I'm sorry to hear the experience wasn't what you'd expected. Could you share more detail into where you got held up? Payment links should be accessible directly from within our participant portal, Polis and should be a fairly straightforward redemption experience. We'd love to learn how we can improve here.
Always getting relevant surveys
Always getting relevant to my profile surveys, and payout is very quick and easy to process.
26 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.