EmpowerRD Reviews 

82
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always had the best experience working with the Empowered team. Almira has been so accommodating this time as we have been preoccupied with multiple things; in spite of this, we were able to finish R&... See more

Rated 5 out of 5 stars

Very straightforward process, managed extremely well by their team and their tech platform. Everything was clear from start to finish and the support was excellent throughout. Highly recommend.

Rated 4 out of 5 stars

Don't let anybody be under any apprehension that claiming R&D Tax Relief is 'easy'. It's not. It's really quite painful. Fortunately, empowerRD knows what it's doing and will guide you through t... See more

Rated 5 out of 5 stars

EmpowerRD made the R&D claim process incredibly fast and efficient. From the moment we started, their team had everything organised and moved things along at a pace I didn’t expect. What would normall... See more

Company details

  1. Tax Preparation
  2. also in
  3. Accounting Software Company
  4. Business-to-Business service
  5. Financial advisor

Written by the company

We’re industry-leading R&D tax credit specialists who use modern technology to deliver an improved R&D claims experience at a fraction of the cost of traditional providers. EmpowerRD was founded with the belief that too much government funding was being taken by inefficient advisors who weren’t incentivised to lower their cut. To solve this problem we’ve used technology to radically improve the experience of making an R&D claim: making it more reliable, time-efficient and cost-effective in the process. Discover more about how we can help maximise your R&D claim as quickly and easily as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(82)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent R&D tax credit service

The team at EmpowerRD led by Harinder are incredibly knowledgeable about R&D tax credits and how HMRC views different activities. The process is efficient, they've got a 100% success rate, yet it is also better value than any competitor. I'd strongly recommend them.

18 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Support, slick portal

Although initially cautious I found the service to be superb. Excellent communication and support throughout. A dedicated contact means that any issues or concerns are quickly resolved, I could not recommend Empowered enough.

The portal provided is very easy to use, has excellent material to support the process and there is support on hand if you need it. Really couldn't ask for more.

25 September 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Smooth, cheaper than other options, functional and informative platform. The advisers are there to support whenever is needed.

23 September 2019
Unprompted review
Rated 5 out of 5 stars

I've shopped around for a few R&D tax…

I've shopped around for a few R&D tax credit solutions - all quite pricey - and often come with the illusion that they do a lot of work for you.

Can say that the support I got from EmpowerRD was above and beyond what I expected. Helped me out a lot. Price is v reasonable. Account manager was great.

Will be doing again next year. Can't recommend enough. Good luck for the future.

1 August 2019
Unprompted review
Rated 4 out of 5 stars

Nice people to deal with

Nice people to deal with, and particularly helpful around information gathering and understanding what we needed to do to get a successful claim. (Which it was)

The only downside was that HMRC were running 2+ months late with processing. It would have been wonderful had EmpowerRD kept us up to date with what the latest estimated processing times were. Instead, I had to keep chasing them for the info. If they automatically added this info-sharing to their service, then it would have been a 5*.

24 July 2019
Unprompted review
EmpowerRD logo

Reply from EmpowerRD

Thank you for this feedback SB. It was a nice to deal with you too.
We've implemented your recommendation and now publish a weekly update on HMRC payout timings to all our clients waiting on their credit.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. This is not just a platform that they leave you to work through on your own, as I feared. The team are on top of everything and really helpful. Whole process took no time at all and was very painless.

26 February 2019
Unprompted review
Rated 5 out of 5 stars

The Team at EmpowerRD are excellent

The Team at EmpowerRD are excellent, they walked us through our R&D claim step by step. They are super acceptable to receiving calls and the feedback they provide is apt on all cases. They work in detail with you and your team on what you can claim back. Four weeks after the claim was entered we received a cheque from the HRMC and it would not have been possible if it wasn't for this business. The cost is extremely cheap for the service. I'd give 10 stars if possible!!!

22 February 2019
Unprompted review
Rated 1 out of 5 stars

Sent Unsolicited E-mail Multiple Times

This company sent me unsolicited e-mail - not just one e-mail, not two, but three. Why would you trust doing business with someone who thinks that's acceptable?

In addition, they are challenging negative reviews on Trustpilot in a bid to get them removed. Wonder how many other negative reviews are not being seen for this company?

Reply to response:

Unsubscribe links are often used by less scrupulous people to confirm that an e-mail address has someone reading the mail and should be avoided when the sender is unknown. It would also suggest that I subscribed in the first place, which I did not.

I have no idea where you got my e-mail address from, but I've certainly never provided it to a company and then given that company permission to sell on my e-mail address, so I would suggest that your company may want to pay more attention to GDPR. You may also want to seek a refresher on common courtesy and not repeatedly e-mail someone who has not responded to your initial e-mail.

As for using your company, that's never going to happen. Just like I wouldn't have my drive tarmacked by some random person knocking on my door (to be shocked when it went horribly wrong), I certainly wouldn't entrust my business to some random company who have sent me unsolicited e-mails. Given that it is the directors of a company who would be responsible to HMRC if it turned out your R&D tax advice was completely wrong, I would caution other people against using a company who have to resort to mass mailings to drum up business.

18 January 2019
Unprompted review
EmpowerRD logo

Reply from EmpowerRD

Hi Aaron,

We're sorry to hear that our communication with you wasn't useful. As part of the promotion of our service we send out emails to those companies who we feel are most likely to benefit from our service - and we always include an unsubscribe button in our emails to prevent any communication becoming a nuisance. It looks like we were wrong about how relevant our email was for you and we're sorry about that.

We challenged your review because unlike the other reviewers here on Trustpilot, you haven't actually used EmpowerRD to claim R&D tax credits. We'd be more than happy to show you the quality of our service should you wish to. But until that's the case we felt it unfair to provide a negative review for a service you haven't yet used.

We hope that all makes sense and wish you all the best,

The EmpowerRD team

Rated 5 out of 5 stars

Excellent Value for Money

Whilst there is a level of self service, EmpowerRD staff were incredibly helpful throughout. Their portal is user friendly and their industry knowledge second to none. My claim was paid out at 100%.

On top of this, their fees are excellent value and very price competitive. I would not hesitate to recommend EmpowerRD

15 January 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look