EMR Metal Recycling Reviews 135

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

I went with this score only because the gent that collected my car was polite, helpful and careful getting the car off my drive. This is where the good experience ended. Had to basically beg fo... See more

Rated 5 out of 5 stars

I have been to many scrap yards in Europe and the British Isles in my long career of driving lorries,both EMR and their competitors ..... I find that EMR Boreham " stands out " a little due to... See more

Rated 1 out of 5 stars

Been taking them red brass for a while and was treated better then the other local scrap yards but now they have became the same as the others. I am not a dumpster diver I run a machine shop. I turn... See more

Company replied

Rated 3 out of 5 stars

Good phone service and swift payment, unfortunate the same can’t be said for the practical element. In total I waited 5 weeks for my car to be collected, after multiple book ins failed to turn up. Th... See more

Company details

  1. Scrap metal dealer
  2. Recycling centre
  3. Waste-Management Service

Written by the company

One of the world's leading metal recyclers, offering the personal service of a local independent, with the capabilities of a global corporation.


Contact info

3.2

Average

TrustScore 3 out of 5

135 reviews

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1-star

Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Can we get a faster train for 5.48am…

Can we get a faster train for 5.48am from Leicester to Sheffield, the train gets to Sheffield late 98% of the time and it’s the first train.

26 January 2024
Unprompted review
EMR Metal Recycling logo

Reply from EMR Metal Recycling

Hi,

I'm afraid your review has been left for the wrong business. We are EMR Metal Recycling, not the EMR the railway company.

Thanks

Rated 5 out of 5 stars

I had a very good experience with EMR…

I had a very good experience with EMR Glasgow, car collected from home and paid swiftly. The certificate of destruction given via email quickly. All in all a pleasant experience especially with Rashid Javed who was polite and helpful.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Great efficient company

After being let down by another scrappage company, it was refreshing to find EMR. Thoroughly efficient and caring service. Thank you.

19 January 2024
Unprompted review
Rated 1 out of 5 stars

What a joke!

What a joke!
Quote online was easy. Scrapping the vehicle impossible.
FAQ's say just turn up - miserable woman on reception just says 'No' and gives you a phone number to call (Wasted 45 min journey + ULEZ charge).
Call the number to end up in a queue, eventually answered by an answer machine.
Reading the other reviews I probably won't get the quoted value IF I ever get an appointment.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was very nervous about the whole process, as I had private number plates on the vehicle, and unfortunatley TFL gave me contradictory advice. Zoe and Rashid were absolutey great, reassuring me all the way.
The car was collected early in the morning, then within 10 minutes I received a text confirming payment. Rashid spoke with me later that day and informed me had emailed me the CoD.
I hope I never have to scrap another vehicle, but if I do I will definetly use EMR again.
A big thanks to Rashid and the team

19 December 2023
Unprompted review
Rated 5 out of 5 stars

By far the best ever service

By far the best ever service
I dealt with Mr. Rashid J. and EMR mostly by emails or text messages. For a ULEZ ‘forced’ scrapping of my1992 Volvo process, I was guided with clear explanation through every stage from arranging collection (at the appointed time, very prompt and efficient service) to the DVLA
Within minutes of the collection, to my great and pleasant surprise, I received text from EMR VR that the scrappage value amount has been sent to my bank account, despite being very early morning.
The CoD is expected shortly.
EMR VR is highly recommended!!
Update:
Within couple of hours from car collection the CoD certificate arrived.
Many thanks to Mr. Rashid J. and all those at EMR VR involved. Creat Service!!

19 December 2023
Unprompted review
Rated 5 out of 5 stars

The best company and I will recommend…

The best company and I will recommend this company to everyone. Rashid on the phone was so helpful and pleasant, and I cannot thank him enough for his help and support towards me. This company is really great and trustworthy.
Thank you again and Rashid. I will recommend this company to everyone.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service!

I have just used EMR to scrap my car (Mercedes CLK, in London), using the TFL scrappage scheme.

I initially sent EMR an email asking advice, and Ross Flaherty responded. But rather than saying the minimum, he explained exactly what needed doing. As I have no knowledge of scrapping anything, this was really helpful! During every following iteration, he was fantastic.

Sadly, TFL are not as easy to work with! However, the process ended with the car being collected yesterday, and me receiving a Certificate of Destruction a few minutes ago.

I wasn’t in London when the car was collected, but my wife said that the service she received from Michael was also fantastic.

In summary, the quality of service I have received from EMR is literally the best customer service I have received for years… brilliant!!!

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing client service

I have used EMR services twice to scrap our vehicles. I must say they really go extra mile to serve their clients. We had issues with TFL and during this process Zoe supported us all the way through, she would call back straight away and guide us through. We were really impressed with their services. Thank you Zoe for being helpful.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

ULEZ Car Scrapping - Zoe Ward EMR

I had applied for the ULEZ car scrapping scheme and was looking for a verified scrapping company. I had never used EMR before. Zoe Ward, was my only point of contact and she was a complete star right from start to finish.

She quoted a very fair price for the scrap value, changed my bookings 3 times to fit my schedule, issued the COD same day as collection, I received the scrap amount also same day before midnight. She was in touch throughout on email and on WhattaApp.

You just couldn’t ask for more.
Complete 5-Star ⭐️⭐️⭐️⭐️⭐️

28 November 2023
Unprompted review
Rated 5 out of 5 stars

EMR arranged to collect my car for…

EMR arranged to collect my car for scrap and then provided a COD form. It was all accomplished very quickly and efficiently. When I had questions I was able to speak to somebody who answered my queries very quickly. All in all a 5 star service and highly recommended.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, and customer Service from start to finish. Zoe has been incredibly helpful and has answered all my questions. Highly recommended!

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Zoe from EMR has been exceptional

Zoe from EMR has been exceptional, she helped us a lot with regards to scrapping our van and has been more than helpful in terms of getting us through this.
Really appreciate the excellent customer service , highly recommended

21 November 2023
Unprompted review

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