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EMU Australia Reviews 

908
•
TrustScore 4.5 out of 5

4.7

Shoe shop
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Review summary

Created with AI, based on recent reviews

Considering 558 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials, noting that the footwear provides incredible warmth, luxurious comfort, and durable craftsmanship that lasts for years. Many people also highlight that the website is simple to navigate, making the online ordering process completely smooth and straightforward. Furthermore, consumers consistently mention that delivery services are remarkably fast and efficient, ensuring that packages arrive promptly right to their front doors. Some reviewers were not happy with occasional delivery delays, missing tracking updates, or frustrating experiences when trying to process product returns and exchanges.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, cozy... See more

Quality

Consumers find quality to be exceptional, frequently praising the super soft materials, durable soles, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt fulfilment, fast... See more

Order

People report high satisfaction with the ordering and delivery process, highlighting fast shipping, clear... See more

Service

Customers had positive experiences with service, highlighting fast and efficient delivery alongside prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick shipping, had a great experience from beginning to end. Most of all love the quality of my boots. As a first time EMU customer these boots are waaaaaaay better than my uggs. Purchased a sec... See more

Rated 5 out of 5 stars

Got these slippers as a gift for a frien d -- she absolutely LOVES THEM! The furry sheepskin is yummy and craftsmanship exceptional. Love the tie-dye coloring, orange to blue/purple is so unique and l... See more

Rated 5 out of 5 stars

So easy to order , check sizing a breeze . Checkout fast and efficien. Postage was amazing , updates notifications from time of purchase till delivered to the door. Product !!!!! The absolute best ,... See more

Rated 5 out of 5 stars

I am on my second pair of Emu boots - they are fabulous and the warmest most comfortable boots I have ever worn. Sadly there was a fault with the zipper and Emu dealt with my issue in an extremely p... See more

Company details

  1. #92 of 214 best companies in Shoe shop
  2. #149 of 275 best companies in Fashion accessories shop

Written by the company

Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials. EMU Australia can be found in stores in many Countries around the world. Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping. Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

908 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(908)

586 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

i love items that are made in australia…

i love items that are made in australia for many reasons, one being i am able to support small businesses, i know that care was taken by real hands to make my items and the materials used to make these items were sustainably produced. thats exactly why i decided to buy my UGGs from Emu Australia. it feels personable. These shoes are amazing, they are so incredibly comfortable and you can truly see the craftsmanship that went into making them. I highly recommend buying your UGGs from this company. Why buy shoes that were made internationally when you can support real people with real passions. The care shows in the product. I also really loved the packaging and the authenticity card that came with it

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Shopping Experience Every Time!

Fabulous user friendly shopping experience every time! Beautifully designed and made product range, excellent customer support, fast secure ship, exceptional value. Recommend EMU Australia highly to all. Five stars all the way!

11 July 2026
Rated 4 out of 5 stars

Size guide misled me

I followed the recommendation for inner soles that men should order 1 size bigger. Unfortunately the size received was a bit too big. Terrific inner soles, well made with high quality materials, but not quite a perfect fit.

11 July 2026
Rated 5 out of 5 stars

Love Emu's Jolie scuffs

Love Emu's Jolie scuffs, the quality's great, it's warm and comfy, soo comfy! The sizing was spot on. And delivery was super quick. Thx Emu!

10 July 2026
Rated 5 out of 5 stars

Great, fast service and delivery

Great service, fast delivery, easy to navigate the website. We have been Emu lovers for ever being born and raised in Geelong. Absolutely love that I can still get the products and quality we love with easy convenience now that we have moved interstate.

3 July 2026
Rated 5 out of 5 stars

Fabulous boots

Fabulous boots, fleece lined. And new fleece inner soles for existing knee high and ankle boots. 👍

2 July 2026
Rated 5 out of 5 stars

Cant fault

Fantastic quality and beautifully boxed. Free shipping too! And you don't have to wait long to get your purchase

29 June 2026

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