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So happy to finally have a right company to get my electricity and gas, clean and with a fair price, as a new client I am so happy. It has been a nightmare to choose the right company, if you are new... See more
The company canceled my contract after providing meter reading by themselfs. They just sent me an invoice for 5 days service ( 15.2-20.2.2006 ) with full amount for gas and electricity which shoul... See more
Company replied
Today I got an automated message from Eneco stating I owe them 255 euros for May and April energy. I am not sure they pay attention to customers, I have paid the final invoice in May hoping to be done... See more
Company replied
Company details
Written by the company
Duurzame energie van iedereen. Eneco is al meer dan 100 jaar actief op het gebied van energie. We leveren 100% groene stroom, opgewekt door de wind en de zon in ons eigen land. Je kiest bij ons gemakkelijk uit een aantal stroom- en gasproducten. Ben je aangesloten op een warmtenet van Eneco? Met stadsverwarming ga je slimmer om met warmte. Ook bieden we oplossingen op maat voor grootzakelijke klanten en helpen we zzp- en mkb’ers met energie besparen en slim ondernemen met 100% groene stroom. Eneco werkt aan het versnellen van de energietransitie. Dit doen we met slimme, duurzame en betaalbare producten en diensten. Ook investeren we volop in het ontwikkelen van duurzame energieprojecten, zoals windparken op zee of grote zonnedaken.
Contact info
Netherlands
- www.eneco.nl
3.9
Great
9k reviews
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The company canceled my contract after…
The company canceled my contract after providing meter reading by themselfs. They just sent me an invoice for 5 days service ( 15.2-20.2.2006 ) with full amount for gas and electricity which should be the agreed monthly fee + they added cancellation penalty. Total they require 156 EUR
They've created an issue for a client + they dare to penalize me for their own mistake or their technical issue. This is a case for a lawyer.
The company cancelled the contract within 14 reflection days as well.
16 March 2026
Unprompted review
Reply from Eneco Nederland
Dear Katarina,
Sorry to hear about the cancelation of your contract 5 days after the start date. That doesn't happen usually, unless something went wrong.
If you want us to look into this, then please send us your information.
Kind regards,
Kelly
Eneco Webcare
The customer service is unhelpful
The customer service is unhelpful and avoids explaining the charges despite multiple requests. Their app also doesn’t work properly—the information in the app doesn’t match the invoices, which only adds to the confusion. I do not recommend subscribing to their service.
12 March 2026
Unprompted review
Reply from Eneco Nederland
Dear Ehem,
Sorry to hear you are not happy about our Customer service. We find it important that you understand the charges and the possible differences between the app and your invoices. We apologize that we failed to explain this clearly.
The app is meant as a guide, it will give you an indication of your usage and costs but it's not 100% comparable with the invoices. This is mostly due to different periods.
If you have any further questions, feel free to respond to our information request and we will reach out as soon as possible.
Regards,
Kelly,
Eneco Webcare
I regret having entered into an…
I regret having entered into an agreement with you,
It's almost impossible to get anything done through customer service, and when you finally manage to do so, someone decides to disconnect the call.
9 March 2026
Reply from Eneco Nederland
Dear Marcin Walczuk,
Thank you for your review. I am sorry to hear you are not happy with our customer service. I understand that it is frustrating when you are not being helped or the call gets disconnected. Our apologies.
Regards,
Kelly
Eneco Webcare
This is my first experience with such a…
This is my first experience with such a company. Really wonderful people, fast, efficient.
25 February 2026
Reply from Eneco Nederland
Dear Gordana,
Thanks a lot for sharing your first experience with us. That makes us happy.
Best regards,
Kelly
Eneco Webcare
You give far too much deflective…
You give far too much deflective bullshit information.
25 February 2026
Reply from Eneco Nederland
Dear meneer COZZI,
Sorry to see that you are not happy with the information you've received from us. We don't see any recent contact moments. If we can help you with anything, don't hold back and just contact us.
Regards,
Kelly
Eneco Webcare
Reply from Eneco Nederland
Dear Sevgin,
Thanks a lot for your kind words. We are happy to see that you are satisified with our service.
Kind regards,
Kelly
Eneco Webcare
Good service and reliable
16 February 2026
The eneco app used wrong data of Jan. 2025data of Jan
The eneco app used data of Jan. 2025 is wrong. It showed in Jan. 2025 I used total electrisity and gas more than 12000 Euro. I called klantservice, but till now it is still not changed.
11 February 2026
How the meters are controlled and how l…
How the meters are controlled and how l get returns from eneco , also when l want to change monthly payments was simply.
11 February 2026
Reply from Eneco Nederland
Dear heer Mensah,
We’re happy to hear that controlling your meters and receiving returns from Eneco was clear, and that adjusting your monthly payments was easy. Thanks for sharing your experience!
Greeting,
Zoulikha
Eneco Webcare
Easy to understand app and good communication
11 February 2026
Reply from Eneco Nederland
Hi Wilgner Broggio,
We’re so happy to hear that you find our app easy to understand and that you’re satisfied with our communication!
Thank you very much for the wonderful feedback and the ⭐⭐⭐⭐⭐ — we truly appreciate it. If you ever have any questions or suggestions, we’re always here to help.
Kind regards,
Zoulikha
Eneco Webcare
Yes it was indeed a good experience.
1 December 2025
Reply from Eneco Nederland
Beste r sriramsriram ramanathan,
Thank you for your review! We’re glad to hear that you had a good experience with us. We appreciate you taking the time to share this.
Kind regards,
Zoulikha,
Eneco Webcare
I am in contract with Eneco since 2024…
I am in contract with Eneco since 2024 and sadly last year i got my yearpayment that i need to pay back 660 euro and i have a studio room 30 m and i paid every month 115 euro and in the time they said that i have used a lot of Gas it cant be cuz i was in hospital from Oktober until end of November so how is possible that i have been using so much gas when no one was in my home !!???? And the costumer service is very very bad you cant talk to any employer just in chat it makes me very angry how is that possible at all so one big company to not have any numbers where we can call or email is so bullshit in my opinion this company need to be closed asap !!!!
5 February 2026
Unprompted review
Reply from Eneco Nederland
Dear Bahtije Maliqi,
We are sorry to hear that you have had such a frustrating experience. We understand that receiving a high annual bill while not being at home is very upsetting, and that communication via chat doesn’t always make things easier.
To resolve this properly, we kindly ask you to contact our customer service at 088‑8955955. One of our representatives will work with you to review your situation and find a solution.
We hope we can resolve this for you quickly.
Kind regards,
Zoulikha
Eneco Webcare
Good service and trustable...
30 January 2026
Reply from Eneco Nederland
Beste Of,
Thank you for your positive review! We’re happy to hear that you experience our service as good and reliable. We appreciate your trust.
Kind regards,
Zoulikha,
Eneco Webcare
Never had any issue for the last 10…
Never had any issue for the last 10 years.
Was a time i need to do several calls and all was fast fixed.
30 January 2026
Reply from Eneco Nederland
Beste Ana Goncalves,
Thank you for sharing your experience! We’re really glad to hear that you haven’t had any issues over the past 10 years. It’s great to know that when you did need to contact us, everything was handled quickly and efficiently.
Kind regards,
Zoulikha,
Eneco Webcare
Reply from Eneco Nederland
Beste Morris Friedman,
Thank you for your great review and the 5 stars! We're glad everything went smoothly and without any issues.
Best regards,
Zoulikha
Eneco Webcare
Service is great
Service is great. They advise you on the monthly costs, even to lower installments compared to other providers. App is amazing and easy to use. Happy i made the switch to Eneco
27 January 2026
Reply from Eneco Nederland
Beste Stanislav Sofiev,
Thank you for your feedback and for the 5 stars! We’re glad to hear that you’re happy with our service and app, and that switching to Eneco has been a positive experience for you. We really appreciate you sharing your experience!
Kind regards,
Zoulikha
Eneco Webcare
If I could give 0 stars-…
If I could give 0 stars- unprofessional, untrained stuff who cannot make a simple request - change my address and add dynamic gas and dynamic electricity.
Second day in a row wasting so many hours to explain that request. Super disappointing service!
16 January 2026
Unprompted review
Reply from Eneco Nederland
Hello Peti,
So sorry to hear that our Customer Service was not able to give you the service you expected from us.
If you would be so kind to give us your information so we can look into this? We will also make sure to contact you about your desired contract. Hopefully that way we can fix this for you.
Regards,
Kelly
Eneco Webcare
Reply from Eneco Nederland
Dear Erhan,
Glad to hear that you are satisfied with our company. Thanks for letting us know.
Regards,
Kelly
Eneco Webcare
Super expensive
Super expensive. Above any possible imagination! I give two starts because energy works, but both with warmth are extremely pricey.
6 January 2026
Reply from Eneco Nederland
Dear Chiara,
Thank you for taking the time to review our services. Energy is relatively expensive, and especially in recent years, energy market rates have risen a lot. However, we do everything we can to keep rates as low as possible, including by purchasing energy at favorable times. As a customer, you're wise to minimize your energy consumption to keep costs down as much as possible.
Regards,
Kelly
Eneco Webcare
Fixed costs
The prices at this company, i.e. the fixed expenses are just horrible nonsense! If i spent 680 euros of warmth only for hot water annually, how can the fixed expenses be 760????? Outrageous and disgusting actually! Also, with the panels they just cheated people! I don't know who decides on that but basically I am not warm and the costs are skyhigh!
18 November 2025
Reply from Eneco Nederland
Hi Viki,
Thank you for sharing your experience. We understand that high fixed costs and energy expenses can be very frustrating. We take feedback like yours seriously and will pass it on to the relevant teams to help improve transparency and service.
We appreciate you taking the time to let us know how you feel.
Groet,
Zoulikha,
Eneco Webcare
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