I have been injured for several months but have recently resumed using the gym. I very much enjoy it here and the staff are very friendly and welcoming. If I could offer a word of constructive critici... See more
Company replied
Location
Switch locationUnit 21, Bridgend Shopping Centre, CF31 1DD Cardiff, GB
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A great gym and extremely helpful and professional staff. Every concern or issue due a change in my health and personal circumstances, Callie and other staff at energy fitness always respond with... See more
Company replied
I love attending Energie Fitness Bridgend. They have a great selection of equipment, a great gym community and fabulous classes run by Callie and the rest of the team. It’s always clean and welcoming... See more
Energie fitness Bridgend is amazing!! Great atmosphere and has everything from weights to cardio machines and punch bags. Staff are brilliant: Callie, Tyler and Ethan are very knowledgeable... See more
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Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Unit 21, Bridgend Shopping Centre, CF31 1DD, Cardiff, United Kingdom
4.6
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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No comment !!
18 March 2022
Reply from Energie Fitness - Bridgend
Hi Gianluca. Your review is of great concern. I would appreciate if you would contact us on bridgendmanager@energiefitness.com about your experience so that we can try to find a resolution. Wendy (Club Owner)
The gym I cannot do without.
Great sized gym, awesome equipment, I can always find the guidance on how to use equipment the correct way, staff so friendly, approachable and always willing to help, nice ambiance and nothing but praise for everyone and everything.
18 March 2022
Reply from Energie Fitness - Bridgend
Hello David. Thanks for taking the time to post your brilliant review. Thank you for taking the time to review us. The team will be thrilled to hear that you are enjoying your experience with them at énergie Fitness. Thanks again – we really do appreciate it! See you in club soon Wendy (Club Owner)
Reply from Energie Fitness - Bridgend
Hi Ingrid. Thank you so much for your great review. We love supporting our members, and it's lovely to have such positive feedback. I'll be sure to pass it on to everyone! Hope to see you in club soon. Wendy (Club Owner)
10/10
Amazing gym, staff and classes. Friendly and clean. Love this gym
7 February 2022
Unprompted review
Reply from Energie Fitness - Bridgend
Hi Liam. Thanks for your lovely review! See you in club soon. Wendy (Club Owner)
Definitely recommend ⭐⭐⭐⭐⭐
Started using this gym a few weeks ago and I love going. The classes are brill and the facilities are always clean.
28 January 2022
Reply from Energie Fitness - Bridgend
Hi Jade. Thank you for taking the time to review us. The team will be thrilled to hear that you are enjoying your experience with them at énergie Fitness. Bridgend. Look forward to seeing you in club soon! Wendy (Club Owner)
One particular member of staff is not…
One particular member of staff is not very nice.
7 January 2022
Reply from Energie Fitness - Bridgend
We’re sorry to hear of your unsatisfactory experience here at énergie Fitness. This is truly unacceptable and on behalf of the entire team please accept our sincerest apologies.
At énergie Fitness we put our members first. The whole énergie Fitness team is committed to making your experience at the club inspiring and positive and I apologize that we fell short this time.
Please feel free to reach out to me personally at bridgendmanager@energiefitness.com to arrange a meeting or call.
Wendy (Club Owner)
Reply from Energie Fitness - Bridgend
Hi Owain. Thanks for taking the time to leave your lovely review. Look forward to seeing you in club soon. Wendy (Club Owner)
I've recently joined the gym and I have…
I've recently joined the gym and I have to say how great it is. in particular the cleanliness, there are a number of sanitizing stations where you can access sanitizer and detergent to clean the equipment after you. Changing rooms spotless and very helpful and friendly staff. Would definitely recommend.
3 December 2021
Reply from Energie Fitness - Bridgend
Hi Sarah. Thanks so much for your great review of our facilities and staff. We love hearing from happy members and it’s truly rewarding to hear your comments. I'll be sure to pass them on to our wonderful staff! Wendy (Club Owner)
The gym is great good range of…
The gym is great good range of equipment. The staff are friendly and keep the gym really clean. My PT Cal is awesome he has really helped me to want to go to the gym again after a long period of zero activity!! 😀 the open all hours offers great flexibility for people with busy lives.
3 December 2021
Reply from Energie Fitness - Bridgend
Hi. Thanks for taking the time to leave your great review of our gym and staff. It’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey. Cal will be thrilled to hear that you had a great experience with him at énergie Fitness, and I'll be sure to pass on your comments! Wendy (Club Owner)
Poorly Managed
Constant issues with the electronic door access meant that for over six weeks I couldn't get entry to the building - often left out in the street till someone let me in. The manager has an idiosyncratic and authoritarian attitude to customer service.
26 November 2021
Reply from Energie Fitness - Bridgend
I’m sorry about your unfortunate experience with our access control system. Allow me to explain. There was a problem with our IT provider across the network that resulted in your entry fob failing repeatedly, this should not have happened, and I apologise for this failure. However, whenever you rang our front doorbell, you were always let in immediately. We did try our very best to work with both yourself and our IT provider to resolve the situation, and kept you informed at every stage. I am pleased to say that the problem was rectified, and you were able to access our gym with your entry fob.
On another note, my Manager has explained to you why we terminated your membership, but if you do wish to discuss further, please feel free to contact me. Wendy (Club Owner)
The equipment is spotless
The equipment is spotless, the staff are so helpful, I am so glad I joined this gym in Bridgend I would rate the gym for what it is 10/10
19 November 2021
Reply from Energie Fitness - Bridgend
Hi Jonathan. Thanks so much for leaving this lovely review. We all work very hard to keep our gym clean, and it's comments like yours that make our day. We really do have the best staff, and the very best members too! Wendy (Club Owner)
Staff are very helpful
Staff are very helpful. Plenty of cleaning stations to wipe down equipment. 24 hour opening times are a bonus!
22 October 2021
Reply from Energie Fitness - Bridgend
Thanks so much for your kind words. They've made our day! So glad you're enjoying everything we offer. We're all very proud of our club and our great members. Wendy (Club Owner)
What a fab place even warned me when…
What a fab place even warned me when there was going to be a power cut so I didn't get caught out
22 October 2021
Reply from Energie Fitness - Bridgend
Hi Sara. Thanks so much for leaving this great review. We all do our very best to support our members. See you in club soon! Wendy (Club Owner)
Disgusting attitude by the lady working…
Disgusting attitude by the lady working there today 07/10/21. Very rude! If you are not a local I would not recommend coming to this gym because you will be treated differently and like an outcast to the regulars. Unprofessional, obviously unhappy with her job title and career.
7 October 2021
Unprompted review
Reply from Energie Fitness - Bridgend
Hello R Mclean
We’re sorry to hear of your unsatisfactory experience at énergie Fitness. This is truly unacceptable and on behalf of the entire team please accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Unfortunately we can't find any record of you on our system, so can't reach out to you direct.
Please contact me on (01656 362018/ bridgendmanager@energiefitness.com) to discuss the best way for us to offer our apologies in person and to find an acceptable resolution. We value your opinion and thank you for bringing this shortcoming to our attention.
Wendy (Club Owner)
Small gym with excellent facilities and…
Small gym with excellent facilities and classes
1 October 2021
Reply from Energie Fitness - Bridgend
Hi Darren. Thanks for your great review. Glad you're enjoying our gym, we love hearing from happy members! Wendy (Club Owner)
Newbie starting out after a long time away from the gym.
Great location, and never madly busy. Always running machines x trainers spare and plenty of other equipment to use.
First time back in a gym after 10 years away and would recommend it to anyone.
Shame that the boditrax is only available once, was not told that when joining. Had hoped to keep a tab on my progress.
1 October 2021
Reply from Energie Fitness - Bridgend
Hi Anthony. Thanks for your great review. We love our Boditrax too! However, we do understand that not everyone will want to use this great fitness and body composition machine, so we offer a trial use on our Classic membership. Our WOW membership includes unlimited use of Boditrax (and there is an App so you can record your progress). If you would like to upgrade your membership, just let one of the team know when you're next in club! Wendy (Club Owner)
Friendly staff
Friendly staff, very clean, it was a breeze completing the setup for my account
24 September 2021
Reply from Energie Fitness - Bridgend
Hi Michaela, welcome to the énergie Fitness family – we’re thrilled to have you with us and we can’t wait to continue inspiring you on your fitness journey.
Thank you for sharing your kind words with us. It means the world to the team.
We look forward to seeing you in our gym again soon! Wendy (Club Owner)
I love this place
I love this place. Always friendly welcoming staff, tried yoga first time other day and I think I expressed every motion I had ever felt! Already started noticing huge changes in myself, my confidence has grown and I can't thank this gym enough!
10 September 2021
Reply from Energie Fitness - Bridgend
Hi Hannah
Thanks for your great review! We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our team works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
Wendy
Very good at helping and keeping the…
Very good at helping and keeping the place sanitised and clean, just more information needed from the staff there for new starters
3 September 2021
Reply from Energie Fitness - Bridgend
Hi Cerys
Thanks for your lovely review.
For new starters we do offer an in-depth induction with one of our great personal trainers, this session is called a Kickstart. I can see that Kris was unfortunately able to book this for you at the time as you were unsure of your schedule and availability. You can book a Kickstart session either through the App or with a member of the team at any time. Please don't hesitate to get in touch as we would love to get this booked in for you to help you on your fitness journey and to answer any questions! Wendy
Glad I joined
Glad I joined, staff are really helpful and polite, the gym is really clean and fresh.
20 August 2021
Reply from Energie Fitness - Bridgend
Hi Hailey. Thank you so much for taking the time to leave your lovely review. It does mean a lot to us all. Wendy (Gym Owner)
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