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Energie Fitness - Cardiff Reviews 200

TrustScore 4.5 out of 5

4.6

Suite 3-8 Building One, Eastern Business Park, CF3 5EA Cardiff, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very friendly staff and always willing to show you how the equipment works. For me it's the specialist classes love the variation from pilates to box fitness and fantastic dance exercise. A class for... See more

Rated 5 out of 5 stars

Absolutely FIRST CLASS on all levels. James and his illustrious crew make this fantastic gym a really nice place to be. Cutting edge equipment for all types of training/exercise, fully stocked vending... See more

Company replied

Rated 2 out of 5 stars

The gym staff are extremely friendly, and the facility is well-equipped. However, please disregard the pictures, as they are outdated. The gym itself is not well-maintained and lacks cleanliness. Ther... See more

Company replied

Rated 5 out of 5 stars

This is a fantastic gym. There is something for everyone. I love the classes ranging from Pilates and yoga to dance and core. The gym is well equipped and there is a beautiful treatment room for when... See more


Company details

  1. Fitness and nutrition
  2. Fitness centre
  3. Fitness Class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Suite 3-8 Building One, Eastern Business Park, CF3 5EA, Cardiff, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

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Rated 5 out of 5 stars

I’ve recently joined this gym and It’s…

I’ve recently joined this gym and It’s a very welcoming environment, in a great location. The equipment is of a very high standard and the staff are extremely helpful and friendly. I’ve even joined one of the Pilates classes and it’s excellent. The lady who takes the class is wonderful and is very experienced but also makes it fun! I’ve booked a personal trainer to give me one to one feedback and motivation as I’m a middle aged woman with little experience. I couldn’t recommend this gym more highly, very happy to be there.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

James is always really friendly and…

James is always really friendly and always so helpful if you need any assistance. I have tried lots of other gyms and Energie is by far my favourite, I have been coming here for years. Would recommend this gym to everyone :)

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very clean and tidy gym with amazing…

Very clean and tidy gym with amazing equipment to use, James is so lovely and helpful for any questions and improvements on skills. The gym itself is high quality and easy to get around, lots of classes that you can join within the membership

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant gym

This is a fantastic gym. There is something for everyone. I love the classes ranging from Pilates and yoga to dance and core. The gym is well equipped and there is a beautiful treatment room for when you want a pamper session. The best thing is the friendliness of the gym owner and the staff. They always make you feel welcome and are on hand to help and answer questions.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

A local gym with so much more to offer

Very friendly staff and always willing to show you how the equipment works. For me it's the specialist classes love the variation from pilates to box fitness and fantastic dance exercise. A class for everyone every day! You can even book yourself a bespoke facial or specialist massage. What's not to like

13 January 2026
Unprompted review
Rated 3 out of 5 stars

The gym has a really good range of…

The gym has a really good range of equipment and the owner is lovely!

However - the gym is filthy with dust bunnies all on top and under machines amongst other dirt. The fire exit is chained shut and the windows are bolted closed. No fresh air coming through, only aircon. I’ve also had fleas on me on quite a few occasions whilst walking through the carpeted areas of the gym which has resulted in flea bites. (I don’t own any animals so I know they weren’t ’brought in’). The toilets smell like pee and are dirty. Also other members have told me about the yellow in the showers and hairs on the walls which apparently have been that way for quite some time. (I wouldn’t know as I have never used the showers). The small room out the back which is used for classes also has quite a bit of dirt on the floor and the anti bacterial spray seems like it’s extremely diluted with water.

8 December 2025
Unprompted review
Energie Fitness - Cardiff logo

Reply from Energie Fitness - Cardiff

We appreciate your feedback and are sorry to hear about your experience. We're glad you like the equipment and owner. We'll address the cleanliness issues. There are two fire exits and neither are chained shut. The door that is chained shut is not a fire exit and has been chained shut to avoid the door being left open as it is close to bushes and we chained it shut to avoid pests coming in through that door. The windows are bolted closed for the same reason to avoid pests flying in or crawling in. The toilets are cleaned at least three times a day but unfortunately there are times when members do not make a reasonable attempt to clean up if they use the toilets as a urinal. We have put signs in toilets requesting they are not treated as a urinal to avoid causing unpleasant smells as they are designed for use sitting down. The antibacterial spray is environmentally friendly and leather friendly and whilst it is odour free and transparent it is made up to the correct dilution level. The ventilation system is a fresh air conditioning system and keeps the air fresh and is fully operational, not just air con. The showers are cleaned twice daily however we have also noticed some people leave hairs on the walls, hopefully with the intention of taking them to a bin but they are removed when the showers are cleaned. The studio used for classes is cleaned daily however at peak times some days if people have muddy shoes and do not make use of the two large doormats provided to wipe their feet the mud can come off on wooden flooring. We are sorry to hear that you had flea bites. The carpets are hoovered daily to remove any dirt/pests etc accidentally brought in by any of the 400 daily visitors to the gym and we have two large doormats to give people the opportunity to wipe their shoes at the entrance area and the reception area.

Rated 5 out of 5 stars

The gym is good Steve is a star

The gym is good.
What makes the gym brilliant is Steve.
He is approachable, knowledgeable and just generally a really nice chap.
He’s a credit to the gym, he’s made a huge difference since being here.

However all staff are brilliant, vending machines well stocked as well as top of the range equipment.

No complaints here

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Great gym

Great gym, unfortunately due to work commitments I’ve had to cancel but would definitely recommend this gym for local or surrounding areas, everything you need and friendly.

17 January 2025
Unprompted review
Rated 2 out of 5 stars

The gypersonal opinion

The gym staff are extremely friendly, and the facility is well-equipped. However, please disregard the pictures, as they are outdated. The gym itself is not well-maintained and lacks cleanliness. There is only one hairdryer, which has been broken for the past two months without any replacement. Additionally, all the shower pipes are partially clogged. If you can overlook these issues, you may enjoy your time there, but overall, I unfortunately cannot recommend this gym.

15 October 2024
Unprompted review
Energie Fitness - Cardiff logo

Reply from Energie Fitness - Cardiff

Hey there,

I hope you're well.

We appreciate you taking the time to share your feedback. We understand your disappointment with the gym's current condition. We strive to maintain a clean and well-maintained environment for our members, and we are actively working to address the issues you've raised. We are committed to improving the overall experience for our members and will take your feedback into consideration as we move forward.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Brilliant gym. Steve is exceptional

Brilliant gym.

Steve is an absolute asset to your business his attitude is brilliant.

Saw him with 2 female clients and all they did was laugh during his session it was so nice to see.

Well done énergie fitness

He’s polite, well mannered and approachable.

Only came to this gym as I was working in the area. Shame I don’t live local as I would definitely sign up and have Steve as a personal trainer l.

10 September 2024
Unprompted review
Rated 1 out of 5 stars

Gym manager very unprofessional... need a new manager

The manager is very rude and unproffessional and also like to acuse you of being a lier when his staff give you wrong Instructions how to cancel you membership which at this point he becomes rude and abusive

17 July 2024
Unprompted review
Energie Fitness - Cardiff logo

Reply from Energie Fitness - Cardiff

Hi Robert,

I hope you're well.

We sincerely apologise for your negative experience. We understand how frustrating it can be not to feel welcomed and this falls far short of what we expect from our team. We value your feedback and will use it to improve our customer service.

Thanks for taking the time to leave a review, we appreciate it.

Have a great day,
énergie Fitness Central Team

Rated 3 out of 5 stars

Equipments compared to area

I like the amount of equipment's. And the workout area for boxing and ground exercise, but the the area of the gym compared to the equipment’s is low, so feels cunjusted. And me and my wife joined, we took our kid, 4 years old, for two days but after that we were told that they cannot allow the kid there. For us if we workout together it would be a greate experiance and help for each other.

17 May 2024
Energie Fitness - Cardiff logo

Reply from Energie Fitness - Cardiff

This is a disappointing version of what happened. None of the team allowed you to bring in a 4 year old child and the gym policy is clear and was disregarded even when you were approached. We explained how dangerous it is to allow your 4 year old daughter to attempt to use equipment that was clearly too big for her and politely asked you to closely supervise her and keep her away from the equipment that could seriously injure her and to take her out the gym to safety in your own time. We politely requested that you do not bring her back again however you brought her again the following day on 16th May. We politely explained the policy again however this time politely requested that you leave immediately for health and safety purposes. We were concerned about the health and safety of your daughter, especially as you were not supervising her closely in a very dangerous environment near heavy free weights. Again this situation was highlighted from the outset as being against our policies as soon as we saw what was happening and prompt action was taken to politely ask you to leave.

Rated 5 out of 5 stars

Yes to energie :)

I live nearby, so energie was an obvious choice. Good quality equipment, very relaxed atmosphere and friendly instructors make the place worth visiting. Also, good value for money.

17 May 2024

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