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Energie Fitness - Hayes Reviews 

161
TrustScore 3.5 out of 5

3.5

Ground Floor, Goldmark House, 20 Blyth Road, UB3 1BY Hayes, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have been using énergie fitness Hayes for 1 year and I’m sad to leave. I wanted to leave a review for the team who have been very accommodating from my first day to my last. 10/10 customer ser... See more

Rated 1 out of 5 stars

Good facilities but poor management. Equipment lays broken for weeks without any attempts to rectify. Currently no ac for 5+ weeks. Areas are thick with dust & rubbish is not cleared up. The only rea... See more

Rated 5 out of 5 stars

Energie Fitness is an amazing little gym. Dispite its small size, it more than makes up for it in quality of equipment and general hygene and sanitation. Ive been at Energie for a little over a year... See more

Rated 5 out of 5 stars

I have been to many different gyms and this one is by far the best. All the staff are very friendly and I was given a tour when I signed up. The manager in particular made a lot of effort and I immedi... See more


Company details

  1. Fitness and nutrition
  2. Fitness centre
  3. Fitness Class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Ground Floor, Goldmark House, 20 Blyth Road, UB3 1BY, Hayes, United Kingdom

  • 0203 8464 239

3.5

Average

TrustScore 3.5 out of 5

161 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(161)

593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This gym is amazing

This gym is amazing, I've been to plenty of gyms but never had such a warm welcoming inclusive experience. Most gyms just let you get on with it and the team members never really speak to you. Every time I come into the gym the team members say hello and speak with me genuinely without trying to sell me any personal training. I can ask for help anytime I need, truly feels like I am working out at home

26 September 2022
Unprompted review
Rated 5 out of 5 stars

As someone who likes to train regularly…

As someone who likes to train regularly I have to say that this gym has a vibe of its own, the staff is always friendly and welcoming, equipment is clean and plenty to the requirements. Having multiple gym memberships due to work I will call this my home gym and will be for a long time

26 September 2022
Unprompted review
Rated 3 out of 5 stars
Energie Fitness - Hayes logo

Reply from Energie Fitness - Hayes

Hey Ndakuna,

I hope you're well.

We're glad to hear that there are some areas of the gym you really like, however, we certainly understand there are some things we can improve on to make your experience even better. We want to deliver the perfect fitness experience to all our members and we will certainly try to achieve this in the near future using the feedback above.

Thanks for taking the time to leave a review, it is always appreciated.

Have a great day,
énergie Fitnes Central Team

Rated 5 out of 5 stars

Brilliant gym

Brilliant gym. Great atmosphere and excellent staff. The staff and the trainers are very respectful, always motivating and helpful. Always smiling, which is really good to see. The minute you walk in, your instantly made to feel welcome which really heightens spirits. You feel you belong. Positivity all around. Equipment is excellent and well maintained, hygiene is really good. Toilets/showers always clean. Diverse, respectful and courteous members. The music is always on point, nicely balanced and gets you going. Overall an excellent ‘feel-good’ gym..with strong positive vibes. 😃

12 August 2022
Energie Fitness - Hayes logo

Reply from Energie Fitness - Hayes

Hi Rehan,​

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.​

Thanks again!​
énergie Fitness Central Team

Rated 3 out of 5 stars

The first problem is that the water in…

The first problem is that the water in the bathroom is not regulated and is very hot.
And the next problem is that your machine is not complete and you don't have a simple machine like Hyperextensions . thanks

22 July 2022
Energie Fitness - Hayes logo

Reply from Energie Fitness - Hayes

Hi Mohsin,

We really appreciate you taking the time to leave us feedback, we're always trying to improve the service we provide.

We're sorry to hear you're not wholly satisfied with the facilities provided in your énergie Fitness Club. With regards to the bathroom, please speak to a member of staff and they will be able to asses the situation and provide an update for you. Additionally, please raise any suggestion you may have regarding equipment and a member of staff will be more than happy to listen to any ideas you may have.

Thanks again.

énergie Fitness Central Team

Rated 5 out of 5 stars

HIGHLYY RECOMMEND gym

really good gym, air con always working, machines always working and weights always organised and cardio upstairs is beautiful and spotless and changing rooms toilets are clean too

22 July 2022
Rated 1 out of 5 stars

worst gym in the UK

8 April 2022
Unprompted review
Energie Fitness - Hayes logo

Reply from Energie Fitness - Hayes

Hey Yash,

We at énergie Fitness are extremely disappointed to hear that you have not enjoyed your experience with us so far. We want to deliver an experience to our members that gets our members motivated to reach their goals. It seems we have fallen short on this occasion and for that we sincerely apologise. If you have any suggestions for improvement don't hesitate to speak with a member of staff as they are always open to new ideas to improve.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Fantastic gym

At the age of 48 I decided to join a gym for the first time ever ! Had been thinking about it for over a year but when searching for a gym they all appeared too ‘corporate’. I was looking for a gym that was locally owned and where being a member actually mattered. I came across Énergie last year and decided they were exactly what I’ve been looking for. I joined last year and decided to embark on a 2 month PT program that they offered - best decision ever made.
Staff are so friendly, gym is kept extremely clean and they have a great range of equipment. Highly recommended and many many thanks to everyone who has made my transition to a gym so seamless, plus I feel amazing.

7 January 2022

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