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Energie Fitness - Kilburn Reviews 

242
TrustScore 4 out of 5

4.1

34a - 36 Kilburn High Road, London, NW6 5UA London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Has been a great experience so far with a mix of weight training and in house sessions conducted by energie fitness. They provide a wide range of in-house sessions ranging from HIIT to yoga to cycling... See more

Rated 4 out of 5 stars

Very friendly and professional trainers, a good amount of machines and free weights, and areas allocated well; bodyweight zones, machines, cardio zones etc. It's got everything a gym needs! Sometimes,... See more

Rated 5 out of 5 stars

Kilburn -I am a member. The gym itself has a lovely vibe,your are made to feel welcomed. The staff are very professional and friendly. Especially Dawn, she is always willing to help and at times when... See more

Rated 1 out of 5 stars

ABSOLUTELY AVOID – UNTRUSTWORTHY AND UNPROFESSIONAL DESPITE CALLING AND CLEARLY CANCELLING MY MEMBERSHIP, ENERGIE FITNESS KILBURN FAILED TO PROCESS THE CANCELLATION AND CONTINUED TO CHARGE... See more


Company details

  1. Fitness and nutrition
  2. Fitness centre
  3. Fitness Class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 34a - 36 Kilburn High Road, London, NW6 5UA, London, United Kingdom

4.1

Great

TrustScore 4 out of 5

242 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(242)

593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love this gym

I love this gym, totally affordable and very well equipped! The only downside is the amount of people at peak times that literally occupy one single bench or machine for good half an hour most of that time spending on talking to other ppl instead of doing a workout!!

28 January 2022
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hi Klaudia,

I hope you're well.

We appreciate you taking the time to leave a review and for leaving such positive feedback. Our members of staff are always working hard to deliver a great health and fitness experience. It does sound like we are a few steps of being perfect, so if you have any suggestions for improvement please run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Great 👍🏽

Great place, great location, great workers, great community, great classes

21 January 2022
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hi Ayman,

I hope you're well.

We appreciate you taking the time to leave a review and for leaving such positive feedback. Our members of staff are always working hard to deliver a great health and fitness experience. It does sound like we are a few steps of being perfect, so if you have any suggestions for improvement please run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

I started going back to the gym in the…

I started going back to the gym in the New Year 2022.

lovely beautiful just to get fit again did the class on Monday and Shaun was very Gentle with me.

good workout, Definitely would recommend it to my friends.

Staff are very helpful and friendly.

15 January 2022
Rated 5 out of 5 stars

5 stars!

The staff has been very accommodating and welcoming. All the equipment and environment feels clean and hygienic. I have only been a member for a week but I look forward to going in every day :)

14 January 2022
Rated 4 out of 5 stars

Best gym I found in the area

Nice layout, lightening, clean, friendly staff, decent equipment. Only way to improve would be less repetition of cardio equipment that never gets used and replace with something more specifically for abs/core/glutes for the ladies 💁🏼‍♀️

24 December 2021
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Reply from Energie Fitness - Kilburn

Hi there,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. It sounds like were a few steps from perfect so if you have any ideas for improvement, please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback we're always trying to improve the service we provide.

Best wishes,

énergie Fitness Central Team

Rated 3 out of 5 stars

Terrible gym

12 December 2021
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Reply from Energie Fitness - Kilburn

Hey Rashida,

We're so sorry to hear you have had a negative experience whilst being a member at one of our gyms. We hope we can once again gain your trust as a valued member in the near future.

Thanks for taking the time to leave a review, we appreciate any and all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Staff there should be more approachable…

Staff there should be more approachable so the new clients feel more comfortable coming gym. I'm a new member and its my first time joining gym and I feel bit nervous so would love if could just talk to one of the guys for help . You were helpful on the first day but after that every one seems busy !!!

10 December 2021
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hey Dolma,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

Energie fitness is good and the staff…

Energie fitness is good and the staff are frienly and have polite behaviour, I give them 4 star I think is time for them to look into some of their facililty like treadmill other than that they are good teams I sign up with Hayleigh teams member she's so amazing and very friendly and so helful,

12 November 2021
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Reply from Energie Fitness - Kilburn

Hey Benson,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Have a great day,

énergie Fitness Central Team

Rated 4 out of 5 stars

Excellent gym

Excellent gym, but could do with a little more equipment and some more dumbbell ranges.

24 September 2021
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hey Ricky,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 4 out of 5 stars

sometimes I see that they don't clean…

sometimes I see that they don't clean the machines.
equipment are old
And free locks for people.please

24 September 2021
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hi Katia,

Thanks for your kind words – you’ve made our day! We’re thrilled that you have been enjoying our gym so far. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience. It seems we're a few steps for us to be perfect, but we will try our hardest to close that gap soon.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 1 out of 5 stars

Scam membership program!!

Scam membership program!!

As per your membership terms & conditions, your final payment will be collected on, or shortly after 10-Sep-2021 and you will be able to use the club’s facilities until 9-Oct-2021.

It is a such silly rule that even if you cancel the membership earlier, the clients are still abused by charging monthly fee forcefully.

10 September 2021
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hi there,

I am very sorry to hear you have found are membership policy frustrating, here at énergie Fitness we try our best to be as transparent as possible with our members. If you contact the gym your membership is associated with directly they will happily explain how your membership plan works and why you are being charged certain fees. I do understand this can be frustrating and your feedback is incredibly helpful as we are always trying to improve. If you have any further queries or comments please contact communications@energiecentral.com.

Have a great day
Dan.

Rated 4 out of 5 stars
Energie Fitness - Kilburn logo

Reply from Energie Fitness - Kilburn

Hi Minal,

I hope you're well.

We appreciate you taking the time to leave a review and for leaving such positive feedback. Our members of staff are always working hard to deliver a great health and fitness experience. It does sound like we are a few steps of being perfect, so if you have any suggestions for improvement please run it by a member of staff.

Thanks again,

énergie Fitness Central Team

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