EnergyCasino Reviews 

Avoid this site they dont like paying out if they dont have to.
So I won on a game then it crashed before the reel finished i got up to over 200 euro from a 20 cent spin then game crashed and i lose the win. I report problem and after waiting over a month the problem still not fixed. The website has done nothing to fix the issue other than to send an email to the game provider of the game I was playing.

I have complained to support for the last 4 weeks all they do is link me terms and coneditions reminding me that crashed games are my problem not the website and they dont have to pay out.

Never in my life have I played on a casino where they wont pay out what I was about to win. Note have I used a site that takes over a month to fix an issue

Would give this casino 0 stars if possible. By all means avoid this casino. When you win they ask all the documents that takes almost 3 days to "verify". After trying sending all the documents they still need more. After that, checking if the last document is approved, my account get's premanently closed with 80€ of winnigs. They emailed me that they've found suspicious activity on my account. Do not log in and check the approval with vpn on that's the "reason" that my whole account got locked. What a big joke this is.

can't trust reviews complaining about winning and losing as after all its gambling as expected lows and highs will happen and in bunches etc. game selection is fine and interphase is very easy as well as daily and other bonuses (I prefer not using). Only gave 4 stars due to the 2 day wait to get paid out and the closed loop method. recently had a nice moderate win when withdrew took 36 hrs to be told it was cancelled and can not go into my bank and must be issued to my MC debit-credit card. Another 2 day wait ahead. they are legit but this leaves a bad taste.

An Update --- after 3 attempts to withdraw it was a jurisdiction issue with mastercard and Energy as in their TC was able to send the winnings to an alternate verified account that is mine. bottom line is before using any CC verify they accept payments to prevent a bad few days of having the fun of winning turn to worries. Satisfied with final outcome YES.

Avoid this casino to the very end! I have been a customer of the casino for many years, and every deposit have gone very quickly, no matter what game you play and regardless of the bet. Return percentages are reduced in all games thanks to this casino! In the chat, they were constantly apologized that i've had bad luck and that gambling has its risks, but this is no longer a matter of bad luck, if the deposits made over the course of 4 years have always gone quickly and you won't get even decent win for even once! I can't help but wonder how such a scam facility could get an MGA license, the whole casino is a s*it.

Those of you who read this feedback, please send a message to MGA so that this casino can be permanently closed, this kind of scam will not work!

I haven't experienced anything similar at any other casino, so based on this experience I can say that it's absolutely f*cked up!

Even the customer service representatives can't do else but lie, even though I know what is true and what is a lie!

I deposited like 80€ total and got 100€ and tried to withdraw it but everything is just so difficult on this site
mga should take the license away bc mga should be logo of trustworthy gambling experience not this kind of Bullcrap

Refusing to return funds. Avoid at all costs

Nice bonus feature for Hot Slots and quick pay out.
Verification process went pretty fast for the first withdraw.
So far no technical issue playing on smartphone

I would advice people to stay clear of this casino, and their partners. First they let you win, and when you try to withdraw they come up with excuse that your BIC code is incorrect, even when it has been copy/paste from the bank site. Then they ask to send documents so they can verify the account, and then the BIC will suddely work?. After a while they send the funds back to the account, and i did the mistake of (playing) with it.. which ressulted in almost 0 bonuses, and when i got a bonus the barely paid.. just slowly draining my winnings away. So again, if you would like to play to have fun, and also get your winnings if you win? Stay clear of this casino as its clearly a SCAM.

I was very skeptical about this casino at first to be honest, and they have proven to be very legit and actually caring. I am not getting any bonuses for this review. There are very few online casinos that I trust and feel safe at, but this one is one I feel is honest and of course we cannot always win, the house in the end usually wins, but I do feel that you will be treated fairly and respectfully. I also like their responsable gaming practice. Gamble responsably and enjoy. Thank you Energy Casino for your professionalism.

I've been playing here for 4 months now. It is one of the best online casino I have tried. The game selection is great, and there are tournaments every day for free spins and bonus rewards. The "loyalty scheme" is a rather simple flat stakeback, in the form of energy points. There are also multiple new promotional offers every week, most of those are better than the industry standards. Occasionally way better.
However, the withdrawals are slow, on average it takes 2 days to get the money.
On the other hand, the live support is superb. Whenever I had a problem and wrote to them, they were quick, professional and, most importantly, they were always able to help and solve the issue.
Overall, I am satisfied with the site and definitely recommend it.

You have absolutely no FECKING chance of winning, deposit bonuses are far too high for wagering requirements, and if that's not bad enough the only times you actually get one or two ok wins is during the waging requirements and then you have no chance of winning it's just dead spin after dead spin, and if you're actually lucky enough to get a bonus you get a few coins 😂, it's like all gambling sites nowadays are so unfair that you might as well just take the money out of your bank and burn it at least then you'll get some satisfaction from your money 🙈, they always say that same old rehearsed speech about it being fair and gambling is a risk and blah blah blah, but it wouldn't be in your site was fair enough to get a chance to win something back, people who have a gambling addiction can't help the fact that their addict's and you guys prey on them because you know that they'll keep on depositing what little money they have to live on basically food, bills and stuff because they think that it's going to payout eventually and give them a win but it's fixed 🤬🤬

30.5.2023
I cannot recommend. The site is poorly done, at least for a mobile user. Last Saturday I tried to deposit €50 via Trustly. The payment was successful and the money left my bank account, but it did not appear on the casino page. (Note here: I didn't have a user account created and deposited the money using Trustly 'Deposit and Play' option, which shouldn't require a creating an account as you log in with your online banking credentials.) I wondered what was happening, but rather than being smart and contacting support, I figured the site must have logged me out. So, being a logical person, I tried to deposit another €50 in my account. The same thing happened. The money left my bank account, but did not appear on the casino page. It was only at this point that I noticed that the casino page did not even offer the option to log in directly via my bank account, without making a deposit. Strange... since I can still deposit money without creating an account through Trustly?? I tried to create an account for myself, but at first I kept getting a message saying that I couldn't create multiple accounts. So I assumed I did have an account?? After that I contacted support. I never received a reply to my first contact. Frustrated by this, I tried to create a new account for myself. This time it worked without an error message. But to my great surprise, the account did not contain my money. I contacted support again. The second time I was answered, but the support person either did not understand my situation or did not want to help. She wanted to get my email and phone number so she could create an account for me. I gave them to her and was told that the issue had been resolved. Next I tried to log back into my account and to my great surprise I could no longer access my account as it was blocked. I contacted support again. Once again, I explained the whole situation all over again from the beginning. This time I received good service and a notification telling me that my account was open again and that the money had been transferred to my account. I logged in, but to my disappointment I found that the account balance only showed €50. Remember, I had deposited a total of €100. Once again I contacted support. I was instructed to send the receipts for the payments as pdf files to the site. I did this as instructed and the next day I received a message saying that everything was fine again. It was not. My account balance was still showing €50. I then contacted support again, after a long wait I was informed that they had not received more than 50 euros from me... They promised to sort it out and get back to me as soon as possible. Now I am waiting to see what happens next. I will give an update when this clears out.

4.6.2023
Update. They have not contacted me,
yet.

5.6
They contacted me and said that the second transaction was not made on their site but on the N1 casino. I have never played at that casino. I don't know if Trustly is responsible for this. I will contact them. Anyway, my dealings with energycasino.com were very inconvenient. I cannot recommend this site.

It's a very nice online casino, with huge variety of games etc. Customer support is good in general and helpful. The only thing that is a big disadvantage are withdrawals, you need to wait at least 28hours for your money to arrive in your e - wallet. It's also mentioned in terms and conditions (3 days to complete) but other casinos in market complete your withdrawal at 1 to 4 hours maximum.If they want to be competive they need to check this. My last atempt to withdraw money was at 10:33 6/4/2023 and still waiting.

I have had such a pleasant experience with this online casino.
Fantastic customer service, they answer quickly and professionally, and leave you with a feeling of being a valued customer.
Great withdrawal services with quick processing, just T&Cs and a great game selection, what more can you ask for?
5 stars from me, keep up the good work!

I opened an account 1 week ago, just after reading reviews and check all the licences. It's a casinò very good, as my short 😅 experience with gambling. Anyway after approval account I received the win after 3 exactly days. Well done

Deleted amounts in bonus games?! Why? Especially when there is a connection issue or simply error message. It’s frustrating… 🙁

Free No Deposit Bonuses. Free no deposit withdrawals. Just read the terms. Only so much. Withdrawal up to 3 days on your bank account (could be faster :))

Energy Casino if you read this then CLOSE my account ASAP AS I won't even bother to even try to login again to your despicable site. for your despicable requirement to wager the customer deposits at least once. what a JOKE! ... so customers my advice is to AVOID this joke casino at all cost!!!! they don't wanna pay winning or they want you to wager your own deposit I'm not talking about a bonus. I won just 40 euros from them after depositing 1240 in total and they asked me to keep wagering or pay 10% fee from my winnings. this is not a joke this is REAL: The story goes like this:
I started playing with them this week after reading good reviews here and checking their website which is good and responsive, I and deposited in total 1260 Euro at 360 or 180 intervals over three days l playing Sic-Bo losing everyday, today deposited 180 and around halfway going through that 180 I hit a win of 1250 played a bit longer then I requested a withdrawal of 1300 euro THIS IS 40 Euros win. and the following email is what I got from them:
=====================
Thank you for playing with us.

We noticed that you requested withdrawal without full game activity with your last deposit.

At the moment there is 50 eur left to wager.

Therefore, your pending withdrawal request has been canceled and funds returned back to your gaming account.

Please note that according to our terms and conditions:

16 i. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.

In case you agree with the fee to be deducted please reply to this email so you can submit your withdrawal again without further gaming activity.

Please also note that a fee can be only taken when funds are in your account, therefore sometimes we need to cancel your withdrawal again to deduct a fee.

Thank you for your cooperation in this matter.

Please do not hesitate to contact us should you have any questions.

Best Regards,
========================

So this means if you one day deposited 1000 Euro and you are playing and you hit a winner after you lost 500 of the 1000 and you tried to withdraw they will not pay you unless you wager another 500 from your own deposit!!! not from a bonus or even if you deposit that money and you think okay I don't wanna play anymore I will take my money back they WILL NOT PAY YOU!!! This is one of the most ridiculous rules in any casino I ever played on. for this terrible rule, this company should lose all their players. this serves as a warning to anyone who wants to play with this stupid unfair casino. I hope they lose all their players and get out of business ASAP --DONT PLAY HERE PEOPLE YOU HAVE BEEN WARNED!!!

-----Replying to their reply----
Yes got my withdrawals after I had to give up 50 Euro's you thieves. and NO I haven't seen any reputable or even new small casinos requiring players to wager their own deposits, and what kind of regulations are you talking about? the pirates' regulations. you should be ashamed of yourself working for such an organisation.

The withdrawal amount is only €5,000. Please increase the limit