There was a problem with our standing order payments which took a while to sort out because of problems on the website (which have now been corrected)- I was really impressed with the speedy help and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The professional approach by the staff from when i first made contact. Mu only problem was with the virtual battery document which had to be reset so i could sign it. Now just waiting for my first i... See more
Company replied
The customer service was excellent. The agent patiently explained everything to me and was honest about whether or not their company could improve my situation or simply duplicate my current service,... See more
Company replied
Great job, friendly talk. The possibilities, the advantages clearly stated. You take care of the transfer between companies without my involvement. Now I just wait for the first invoice and hope that... See more
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Company details
Written by the company
At Energy Nordic, we specialise in providing both green and traditional electricity solutions across Spain — always with a focus on transparency, clarity, and exceptional customer care. We’re proud to support thousands of residents and expats with personalised service in six languages: English, Spanish, German, Danish, Norwegian and Swedish. From our clear, easy-to-understand billing to our responsive, multilingual team, we make sure you always feel informed and supported. We also offer solar panel installations, virtual batteries, EV charging points and energy efficiency improvements — helping you take control of your energy use in a sustainable way. Switching to Energy Nordic is simple: no paperwork, no supply interruptions, and full guidance throughout the process. Whether you're moving to Spain or just looking for a more reliable, transparent energy provider, we’re here to make your transition smooth and stress-free. Join a growing community that values clarity, sustainability and excellent service. Energy made simple. Service made personal.
Contact info
Calle Higueras del Lagarejo 6, 1º, 29651, Las Lagunas de Mijas, Spain
- +34 916 358 626
- info@energynordic.com
- www.energynordic.com
4.6
Excellent
494 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
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Reply from Energy Nordic Spain
Hi Ulla,
Thank you for your kind review. We are delighted to know that changing supplier was a straightforward experience for you.
Our goal is to make switching electricity provider in Spain as simple and hassle-free as possible, while ensuring customers feel supported throughout the journey. Feedback like yours encourages us to continue improving and delivering excellent customer service.
Thank you for placing your trust in Energy Nordic. We are very pleased to welcome you as a customer.
Kind regards,
Energy Nordic Team
Sara helped me a lot
Sara helped me a lot, explaining everything very clearly, as it was her company.
19 May 2026
Reply from Energy Nordic Spain
Hi Dick,
Thank you for sharing your experience. We are delighted to hear that Sara was able to provide clear explanations and support throughout the process.
We'll be delighted to pass your kind comments on to Sara, who will be very pleased to know that her assistance made a positive difference.
Delivering professional customer service and ensuring customers feel confident in their decisions is something our team values greatly. We appreciate your trust in Energy Nordic and thank you for taking the time to recognise Sara's efforts.
Kind regards,
Energy Nordic Team
Lorena was very attentive professional…
Lorena was very attentive professional and friendly, she made the transition seamless, thank you
15 May 2026
Reply from Energy Nordic Spain
Dear Gabriel,
Thank you for your thoughtful review. We are delighted that your transition was handled smoothly and that Lorena's professionalism and friendly approach helped make the experience a positive one.
We'll make sure your appreciation is shared with Lorena and the wider team. Feedback like yours highlights the importance of combining excellent customer service with personalised support, something we continually strive to deliver.
Thank you for choosing Energy Nordic. We are grateful for your trust and look forward to assisting you whenever needed.
Kind regards,
Energy Nordic Team
Made it very easy to join and switch…
Made it very easy to join and switch was all taken care of also the fact that they spoke perfect English so could understand everything.
14 May 2026
Reply from Energy Nordic Spain
Hi Janet,
Thank you for your wonderful feedback. We are pleased to hear that joining Energy Nordic was a smooth experience and that our team was able to take care of the process for you.
Being able to communicate clearly in English is especially important for many of our customers, and we're delighted that this helped make everything easier to understand and manage. Providing multilingual support remains a key part of the service we offer to expatriates living in Spain.
We sincerely appreciate your trust and thank you for choosing Energy Nordic.
Kind regards,
Energy Nordic Team
Reply from Energy Nordic Spain
Hi Brendan,
Thank you for sharing your experience.
We're pleased to know that everything could be completed online and that the process felt simple and stress-free. We understand that managing essential services should be convenient and straightforward, which is why we continuously work to make our customer journey as smooth as possible.
Your feedback is greatly appreciated, and we're delighted that Energy Nordic was able to provide the hassle-free experience you were looking for.
Kind regards,
Energy Nordic Team
I chose Energy Nordic becauseZero accountability. Energy Nordic passes the buck to their own vendors. they…
I chose Energy Nordic because they market themselves as an English-speaking provider that handles everything on your behalf. My experience has been a total failure of professional conduct. Every single email, quote, and instruction came exclusively from Energy Nordic staff. They were the only company I ever dealt with or had contact with, and I paid a large deposit to the exact IBAN provided directly by Energy Nordic customer service.
Despite this being a direct arrangement with them, they completely blamed a third-party vendor when things went wrong. Their handling of the project was a chain of incompetence. They mislabeled the job in their system, repeatedly failed to reply to my messages, and eventually admitted they couldn't even get their own vendor to reply to them. After multiple emails chasing them, Energy Nordic finally offered to send a courtesy letter to their vendor as a "gesture of goodwill," but they are still trying to force me to chase this third party to get my deposit back.
I have never once spoken to or had a relationship with this vendor. Energy Nordic selected them, hired them, and gave me the billing instructions. Instead of taking responsibility for their own internal breakdown and returning my funds, they are trying to wash their hands of a situation they initiated. Do not trust their branding. They are happy to act as your sole provider when taking your money, but the moment they fail, they will abandon you to chase strangers
20 April 2026
Unprompted review
Reply from Energy Nordic Spain
Dear Dave,
Thank you for taking the time to share your concerns. We are genuinely sorry to read about your experience and understand the frustration this situation has caused.
At Energy Nordic, we aim to provide professional customer service and clear communication at all times, so it is disappointing to learn that we did not meet your expectations in this case. We take feedback such as yours seriously, as it helps us identify areas where our processes and communication can be improved.
Thank you again for bringing this to our attention.
Kind regards,
Energy Nordic Team
The clear and prompt communication and…
The clear and prompt communication and clear information makes the switch easy
8 May 2026
Reply from Energy Nordic Spain
Hi Ewan,
Thank you for your feedback.
We are pleased that our communication and information helped make the switching process straightforward and easy to understand. We believe that keeping customers informed from the outset is essential to creating a positive customer experience.
At Energy Nordic, we work hard to ensure that every customer receives clear guidance and personalised support throughout their journey with us.
We appreciate your trust and thank you for choosing our services.
Kind regards,
Energy Nordic Team
They were very prompt in replying to my enquiry
They were very prompt in replying to my enquiry and gave me a quote without any fuss. They also showed me how much I could save over the year.
Iberdrola could learn an awful lot from this company.
Brilliant service, well worth the effort.
Well worth the move.
Well worth 5 stars.
13 May 2026
Unprompted review
Reply from Energy Nordic Spain
Hi Roy,
Thank you for such generous feedback.
Knowing that our team was able to respond promptly, provide clear information and demonstrate the potential savings available to you is incredibly rewarding. We believe customers deserve straightforward advice and transparent information when comparing energy options, and we're delighted that this was reflected in your experience.
Comments like yours inspire our team to continue delivering the high level of customer service that customers expect from a reliable energy provider in Spain.
We truly appreciate your recommendation and your confidence in Energy Nordic.
Kind regards,
Energy Nordic Team
Very Efficient Process!
The efficiency in which we were switched over was really nice. No worries whatsoever. The old company sent a final bill for almost 100€ for only a couple of days. I’m sure this move will save a lot of money.
4 May 2026
Reply from Energy Nordic Spain
Hi J. Craig,
Thank you very much for your kind feedback. We’re really pleased to hear that your switch was smooth and efficient, and that the process gave you peace of mind. We also understand your concern regarding the final bill from your previous provider.
We truly appreciate you trusting Energy Nordic, and we will make sure your comments are shared with the team.
Energy Nordic Team
Because Lorena was excellent and her…
Because Lorena was excellent and her product knowledge was outstanding
11 May 2026
Unprompted review
Reply from Energy Nordic Spain
Hi Janet,
Thank you so much for your kind words. We’re delighted to hear that Lorena was able to support you so well and that her product knowledge made a difference.
We truly appreciate your trust in Energy Nordic, and we will be sure to pass your message on to Lorena.
Energy Nordic Team
Reply from Energy Nordic Spain
Hi Celia,
We are pleased to hear that you found the conversation helpful and easy.
Thank you for mentioning this — we will gladly share your kind words with the colleague involved. Thank you for taking the time to share your feedback.
Warm regards,
The Energy Nordic Team
Our sales representative was polite
Our sales representative was polite, tenacious and helpful.
22 April 2026
Reply from Energy Nordic Spain
Hello Mark,
We are very pleased to hear that our sales representative was polite and helpful throughout the process. Thank you for mentioning this — we will gladly share your kind comments with the colleague involved. Thank you for choosing Energy Nordic.
Warm regards,
The Energy Nordic Team
We have yet to receive our first bill…
We have yet to receive our first bill so jury is still out but so far the transfer from our previous supplier was all stress free and speedy.
20 April 2026
Reply from Energy Nordic Spain
Hi Grant,
We are pleased to hear that the transfer from your previous supplier has been smooth and stress-free so far. We fully understand that receiving the first bill is an important part of the overall experience, and we hope everything continues just as positively. Thank you for sharing your feedback with us.
Warm regards,
The Energy Nordic Team
Awesome customer service and effortless…
Awesome customer service and effortless transition to switch to their electric provider.
Super happy with money saved (32%) cheaper than my previous supplier
16 April 2026
Reply from Energy Nordic Spain
Hi Michael,
We are delighted to hear that the transition was effortless and that you are already seeing clear savings. Helping customers switch easily while reducing their energy costs is exactly the experience we aim to deliver. Thank you for your trust in Energy Nordic.
Warm regards,
The Energy Nordic Team
Quick response at all times
15 April 2026
Reply from Energy Nordic Spain
Hi Thomas,
We are pleased to know that you have experienced quick responses from our team. Providing reliable and efficient customer service remains one of our core priorities. Thank you for your feedback.
Warm regards,
The Energy Nordic Team
Seamless support
17 April 2026
Reply from Energy Nordic Spain
Hi Miss Syddell,
We are pleased to hear that your experience has felt seamless. Making the switch to a new energy supplier straightforward and well supported is exactly what we aim for.
Thank you for taking the time to share your feedback.
Warm regards,
The Energy Nordic Team
Great price and support in many…
Great price and support in many languages, have just changed to Energy Nordic but it was so simple and as I described the support Nordic languages.
So five of five star ⭐️⭐️⭐️⭐️⭐️
10 April 2026
Reply from Energy Nordic Spain
Hi Ola,
We are delighted to hear that you found the switch simple and appreciated the support available in Nordic languages.
Thank you for highlighting this — offering multilingual service and a smooth switching experience is something we take great pride in.
Thank you for choosing Energy Nordic!
Warm regards,
The Energy Nordic Team
It was very easy to change and very…
It was very easy to change and very nice people.
Brgrds Lotta
30 March 2026
Reply from Energy Nordic Spain
Hello Lotta,
We are pleased to hear that changing supplier was easy and that you had a positive experience with our team.
Making the process simple and reassuring from the start is always our intention.
Thank you for your kind feedback.
Warm regards,
The Energy Nordic Team
All went very smoothly switching from…
All went very smoothly switching from one company to Nordic
1 April 2026
Reply from Energy Nordic Spain
Hi Mark,
We are pleased to hear that your switch to Energy Nordic went smoothly. Making the transition from another supplier simple and hassle-free is exactly the experience we want our customers to have.
Thank you for your feedback.
Warm regards,
The Energy Nordic Team
Everything was clearly explained and…
Everything was clearly explained and the transition was flawless and trouble free.
27 March 2026
Reply from Energy Nordic Spain
Hi Antonio,
We are very pleased to hear that everything was clearly explained and that the transition was smooth from start to finish.
Providing clarity and peace of mind throughout the switching process is something we value greatly.
Thank you for sharing your experience with us.
Warm regards,
The Energy Nordic Team
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