There was a problem with our standing order payments which took a while to sort out because of problems on the website (which have now been corrected)- I was really impressed with the speedy help and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The professional approach by the staff from when i first made contact. Mu only problem was with the virtual battery document which had to be reset so i could sign it. Now just waiting for my first i... See more
Company replied
The customer service was excellent. The agent patiently explained everything to me and was honest about whether or not their company could improve my situation or simply duplicate my current service,... See more
Company replied
Great job, friendly talk. The possibilities, the advantages clearly stated. You take care of the transfer between companies without my involvement. Now I just wait for the first invoice and hope that... See more
Company replied
Company details
Written by the company
At Energy Nordic, we specialise in providing both green and traditional electricity solutions across Spain — always with a focus on transparency, clarity, and exceptional customer care. We’re proud to support thousands of residents and expats with personalised service in six languages: English, Spanish, German, Danish, Norwegian and Swedish. From our clear, easy-to-understand billing to our responsive, multilingual team, we make sure you always feel informed and supported. We also offer solar panel installations, virtual batteries, EV charging points and energy efficiency improvements — helping you take control of your energy use in a sustainable way. Switching to Energy Nordic is simple: no paperwork, no supply interruptions, and full guidance throughout the process. Whether you're moving to Spain or just looking for a more reliable, transparent energy provider, we’re here to make your transition smooth and stress-free. Join a growing community that values clarity, sustainability and excellent service. Energy made simple. Service made personal.
Contact info
Calle Higueras del Lagarejo 6, 1º, 29651, Las Lagunas de Mijas, Spain
- +34 916 358 626
- info@energynordic.com
- www.energynordic.com
4.6
Excellent
494 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SAVINGS DO NOT LAST!
I signed on with Nordic in June 2025 in PA. The first full month I saw a price reduction of about $60. Then after a couple of months I started seeing a higher Nordic Energy Commodity charge on my bill. My current November 2025 bill with lower usage than November 2024 is 30% higher. I just canceled Nordic. I was very easy and their customer service did not push back.
26 November 2025
Unprompted review
Reply from Energy Nordic Spain
Hi Stacey,
Thank you very much for taking the time to share your experience — we truly appreciate honest feedback. We’re sorry to hear that your recent bills did not reflect the savings you initially saw and understand how frustrating that can be.
Electricity pricing, especially when linked to market‑based components, can fluctuate with changes in wholesale costs and broader market conditions. These variations sometimes result in higher charges from month to month, even with lower usage.
We genuinely regret that the outcome did not meet your expectations. Your feedback is very important to us and helps us review how we communicate billing and pricing information more clearly.
Thank you again for giving us the opportunity to serve you.
Kind regards,
The Energy Nordic Team
Didn’t meet their own commitment to…
Didn’t meet their own commitment to install our meter. Then, when the meter was fitted, the installer ‘backdated’ the installation date by 5 days on the report (we presume to fraudulently aid their claim that they delivered within committed timelines) !
Customer communication and correspondence is poor.
19 November 2025
Reply from Energy Nordic Spain
Hi Jay,
Thank you very much for sharing your feedback. We sincerely regret that your experience did not meet your expectations. We always strive to make every part of the process as fast and smooth as possible, but we recognise that some aspects, such as installation timing, can occasionally be beyond our direct control.
Your comments are very important to us and will be reviewed internally to help improve our processes and communication.
Kind regards,
The Energy Nordic Team
Very good dealing with the company
The company were very efficient at dealing with dealing with cancellation of my other provider and direct debit at the bank
13 November 2025
Reply from Energy Nordic Spain
Hi Gillian,
Thank you very much for your kind feedback. Managing the administrative aspects smoothly is an important part of our service, and we’re pleased this contributed to a positive experience.
Kind regards,
The Energy Nordic Team
Excellent conversation with…
Excellent conversation with Lorena..talked through all very efficiently.
14 November 2025
Reply from Energy Nordic Spain
Hi Jim,
Thank you very much for your feedback. We’re pleased to hear that the conversation was handled efficiently and professionally. Providing clear guidance is a key part of our customer approach.
Kind regards,
The Energy Nordic Team
Great customer service from Lorena re switching
Lorena was very helpful and patient answering all my questions about switching my energy supplier. She explained fully how the billing system works in Spain, something my previous supplier failed to do when I queried why I was always getting estimated bills.
19 November 2025
Unprompted review
Reply from Energy Nordic Spain
Hi Annette,
Thank you very much for your kind review. We’re delighted to hear that Lorena was able to explain the billing process clearly and answer all your questions. We will be sure to share your message with her — she will be very happy to receive your kind words. Thank you again for taking the time to recognise her efforts.
Kind regards,
The Energy Nordic Team
Hopefully a reduced energy bill.
Initial contact was interesting so took up offer to send copy of my electric bill. Energy Nordic say can reduce by 20%. Also in future the bills will be easy to understand. Have decided to change. All the changes have been made by Nordic. Also have kept in touch with me which is good. I look forward to my next reduced bill! Thank you.
7 November 2025
Reply from Energy Nordic Spain
Hi P. Garton,
Thank you very much for your detailed feedback. We’re pleased that the process felt transparent and well managed from the outset. We appreciate your trust and look forward to supporting you going forward.
Kind regards,
The Energy Nordic Team
Good communication and in English.
5 November 2025
Reply from Energy Nordic Spain
Hi Jane,
Thank you so much for your kind words. We’re truly pleased to hear that you found our communication clear and helpful.
If you ever need anything else or have any questions about your supply, our team is always here to assist you — in English and in several other languages too.
Warm regards,
Energy Nordic Customer Care
Isabel Christiansen did an excellent…
Isabel Christiansen did an excellent job in drilling me through the ins and outs of the payment system. Many thanks indeed.
14 November 2025
Unprompted review
Reply from Energy Nordic Spain
Hi Jens,
Thank you very much for your thoughtful review. We’re delighted to hear that Isabel guided you so well through the payment system — she truly cares about making everything clear and easy to understand.
We will make sure to pass on your congratulations to her. She’ll be very happy to know her support made a difference.
Warm regards,
Energy Nordic Team
Reply from Energy Nordic Spain
Hi Gerald,
Thank you very much for your kind review!
We’re always here to assist you whenever you need.
Kind regards,
The Energy Nordic Team
Very quick and straightforward transfer
30 October 2025
Reply from Energy Nordic Spain
Hi Liz, thank you so much for your kind words!
We’re thrilled that the transfer was quick and simple for you — that’s exactly the stress-free experience we aim to provide.
Warm regards,
The Energy Nordic Team
Quick and easy
Great job, friendly talk. The possibilities, the advantages clearly stated. You take care of the transfer between companies without my involvement. Now I just wait for the first invoice and hope that your offer will be true.
29 October 2025
Reply from Energy Nordic Spain
Hello, thank you for taking the time to share your experience!
We’re so pleased to hear that you found our guidance clear and that we could handle the transfer for you seamlessly.
Best wishes,
The Energy Nordic Team
Lorena was very helpful and responded…
Lorena was very helpful and responded very quickly, and sorted my query, I would highly recommend energy Nordic for their prices and customer services.
6 November 2025
Unprompted review
Reply from Energy Nordic Spain
Hi, we’re so grateful for your kind words!
It’s wonderful to hear that Lorena could assist you quickly and resolve your query. We’ll make sure to pass along your compliments — she’ll be thrilled to know her support made a difference.
Thank you for placing your trust in Energy Nordic!
Kind regards,
The Energy Nordic Team
FAST AND EFFICIENT SERVICE,
5 November 2025
Unprompted review
Reply from Energy Nordic Spain
Hi David, thank you for sharing your feedback!
We’re delighted that our service felt fast and efficient — making energy management simple is exactly what we strive for.
Your confidence in us means a lot, and we’re here whenever you need support.
Warm regards,
The Energy Nordic Team
Reply from Energy Nordic Spain
Hi Frank, thanks for your thoughtful review!
We’re so pleased that the process was simple and clear, without any unnecessary paperwork.
Your trust in us is greatly appreciated, and we’re here to make sure your experience remains easy and stress-free.
Best regards,
The Energy Nordic Team
Reply from Energy Nordic Spain
Hi!
Thank you for your kind feedback! We’re thrilled that the transition felt effortless and that you could enjoy peace of mind from the start. Your trust is very important to us, and we’ll continue to make every step of your experience as smooth as possible.
Warm wishes,
The Energy Nordic Team
Reply from Energy Nordic Spain
Hi Malcolm, thank you for placing your trust in us!
We’re delighted to hear that your transition was easy and that you’re already seeing savings.
It’s wonderful to know that we could make this process simple and beneficial for you.
Kind regards,
The Energy Nordic Team
Reply from Energy Nordic Spain
Hello Colin, we really appreciate your feedback! It’s great to hear that our team could provide fast and helpful support during your switch.
Your confidence in Energy Nordic means a lot to us, and we look forward to keeping your experience seamless and cost-effective.
Warm regards,
The Energy Nordic Team
Great service from the whole team
3 October 2025
Reply from Energy Nordic Spain
Hi Jay, thank you for sharing your experience!
We’re delighted that our team could provide smooth and attentive service throughout. Your trust means a lot to us, and your feedback motivates us to keep improving every day.
Warm regards,
The Energy Nordic Team
Reply from Energy Nordic Spain
Hello, thank you so much for your kind words! We truly appreciate your confidence in us and look forward to keeping your experience seamless and worry-free.
Best wishes,
The Energy Nordic Team
Reply from Energy Nordic Spain
Hi, thank you for your feedback! It’s fantastic to hear that our communication and support have been helpful.
Your trust is something we value greatly, and we’re here to make your energy experience as easy as possible.
Kind regards,
The Energy Nordic Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.