Easy to get quotes online. First engineer didn’t make contact so after contacting the company they arranged a different engineer. They then gave me an appointment which I couldn’t do. There was no way... See more
Company replied
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Review summary
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Reviews shaping this summary
The assessor who attended was good. He took time to explain various parts of his assessment and completed the assessment quickly. I received the completed certificate within hours. I would have give... See more
Company replied
Booking easy but your boast about getting back to me rapidly after payment with an appointment in a few days - unrealistic. Not easy to go through rigmarole of setting up account so that I can read... See more
The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
Company replied
Company details
- #9 of 10 best companies in Environmental Service
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.4
Excellent
28k reviews
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Replied to 96% of negative reviews
Typically replies within 1 week
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Would have been a five but...
Would have been a five but EPC failed to appear in the portal and email and phone call went unanswered. Luckily EPC was loaded to gov.uk by the asessor I suspect. Booking was simple, cost wise good too pity about the lack of response to phone and email.
12 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback.
We're really pleased to hear that you found the booking process simple and our pricing competitive. However, we're very sorry to hear about the issues you experienced when trying to access your EPC and the difficulty you had getting through to us.
This is not the level of service we aim to provide, and we completely understand how frustrating it must have been to be waiting for your certificate and not receive a response when you contacted us. We appreciate you bringing this to our attention, as feedback like this helps us identify where we need to improve.
We're glad that the EPC was ultimately available, but we would appreciate the opportunity to look into what happened and ensure this is addressed. If you could please email us at info@propcert.co.uk with your property details, we would be happy to investigate this further.
Thank you again for your honest feedback.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you were happy with the service provided and found the process fast and efficient.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Very efficient
9 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review.
We're really pleased to hear you found our service to be very efficient. We appreciate your feedback and are glad we were able to provide a positive experience.
If your 1-star rating was submitted by mistake, we'd be incredibly grateful if you could update it to reflect your comments. Either way, thank you for choosing us, and we hope to assist you again in the future.
Hayley
Customer Service Manager
The engineer was very polite and highly…
The engineer was very polite and highly knowledgeable. He was detailed as he went through the property explaining everything he was doing. i am really impressed with his professionalism.
10 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our engineer polite, highly knowledgeable, and professional throughout the assessment.
We are delighted that they took the time to explain everything clearly while working through the property, ensuring you understood the process and what was being assessed. Providing a thorough and informative service is something we pride ourselves on.
We will be sure to pass your kind comments on to the engineer — they will be thrilled to know their professionalism was recognised.
Thank you again for choosing PropCert, and we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you experienced good communication and that everything went smoothly with no issues.
We always aim to provide a simple and efficient service for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
very good and very friendly person
10 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our service very good and that our team member was friendly and helpful.
We will be sure to pass your kind comments on to the team — it is always lovely to hear when our customers have had such a positive experience.
Thank you again for choosing PropCert, we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
I had a ECP completed by then but…
I had a ECP completed by then but client experience was terrible.
First, I booked on-line and website promised to get a call 24 hr from the booking which I didn’t so had to send emails and call (waiting time 30-45min) to someone pick up the phone. Finally I managed to talk to them and get the appointment booked.
After the appointment, the assessor mentioned 1 business day to get the report available. After 3 business day, I had to call them (after emails with no replies). Tried several times (waiting up to 1hr on the line) but no replies. Ultimately I managed to call them 09.00am and could talk to them. They talked to assessor who promised to deliver next day which didn’t happen..had to call them again. And ultimately the report was available.
I was in a rush as the ECP was part of sales process. Definitely not the client experience I was expecting so if you need a quick appointment/report, don’t recommend them
2 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave such detailed feedback. I am truly sorry that your experience with us was so frustrating, particularly when you were working to a deadline as part of a property sale.
Firstly, please accept my sincere apologies for the difficulty you had in arranging the appointment, the lack of response to your emails, the long telephone wait times, and the delay in receiving your EPC report. This is not the level of service we aim to provide, and I completely understand why you felt disappointed and stressed by the process.
I also appreciate how frustrating it must have been to be given an expected turnaround time of one business day, only to have to repeatedly chase for updates and delivery. Communication should have been much clearer throughout, and we should not have put you in a position where you needed to spend so much time following up.
Your comments have been shared with our management and operations teams so we can investigate exactly what went wrong with both the booking communication and the certificate delivery process. Feedback like yours is extremely important, as it helps us identify where improvements are urgently needed.
We are genuinely sorry that we let you down on this occasion, especially at a time when the EPC was an important part of your sales process. If you would be willing to discuss the matter further, please contact us directly at info@propcert.co.uk and I will personally ensure your concerns are reviewed in full.
Once again, please accept our sincere apologies and thank you for bringing this to our attention.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received excellent service.
Providing a reliable and professional experience for our customers is extremely important to us, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found our service quick, easy, and fairly priced.
We always aim to provide a straightforward and efficient experience for our customers while offering great value, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is great to hear that you found the process quick and easy, and that you felt our service provided good value.
We always aim to make things as straightforward and hassle-free as possible for our customers, so we are delighted to know you had a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Professional and very quick service…
Professional and very quick service completed within a day of arranging the appointment.
10 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service professional and that everything was completed so quickly after arranging your appointment.
We always aim to provide an efficient and reliable service for our customers, so we are delighted to know you had such a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Excellent experience would use again
From initial contact to getting the EPC certificate certificates - everything was seamless. Charlotte at customer services was excellent. Fast efficient replies to my emails.
Prices were fixed and agreed before the assessor attended the property. Very competitive would not hesitate to use again!
10 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share such detailed feedback about your experience. It is wonderful to hear that the process was seamless from your initial contact through to receiving your EPC certificates.
We are especially pleased to hear your kind comments about Charlotte. We will be sure to pass these on to her — she will be delighted to know that her fast, efficient, and helpful communication made such a positive impression.
We are also glad to hear that you found our pricing clear, competitive, and agreed in advance of the assessment. Providing a straightforward and transparent service is something we value greatly.
Thank you again for choosing PropCert and for your kind recommendation. We truly appreciate your support and would be delighted to assist you again in the future.
Kind regards,
Hayley
Customer Service Manager
Sales call is pushy
They get it done but sales are pushy and a lot of emails. Guy that came out was polite.
9 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback.
We appreciate you sharing your experience with us, and we are pleased to hear that the assessor who attended your property was polite and professional.
We are sorry, however, that you felt the communication from our team was excessive or that our sales approach came across as too pushy. We aim to keep customers informed throughout the process, but we understand that too many emails or messages can feel overwhelming, and we will take your feedback on board.
We appreciate your comments as they help us review and improve the way we communicate with our customers. Thank you again for choosing us and for sharing your honest feedback.
Hayley
Customer Service Manager
There process was very efficient
There process was very efficient, lovely staff and overall great experience. Would definitely recommend them.
10 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your feedback. It is wonderful to hear that you found our process efficient and that our team provided such a lovely experience.
We always aim to make the journey as smooth and straightforward as possible for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert and for your recommendation — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Made appointment next day call to…
Made appointment next day call to arrange coming to house , next day arrived ! Extremely quick and sufficient
9 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We really appreciate you taking the time to share your experience. It is fantastic to hear that your appointment was arranged quickly and that our assessor was able to attend so promptly.
We always aim to provide a fast, efficient, and hassle-free service for our customers, so we are delighted to know you had such a positive experience with PropCert.
Thank you again for choosing us — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
well organised
27 June 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our service well organised. Providing a smooth and efficient experience for our customers is something we always strive for, so it’s great to receive feedback like this.
Thank you for choosing us and for sharing your experience. We really appreciate your support and hope to assist you again in the future.
Hayley
Customer Service Manager
Great service
9 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you received great service from us.
We always aim to provide a professional and reliable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you for your 5-star review!
We really appreciate you taking the time to share your feedback. It is fantastic to hear that you found our service quick and efficient, with great communication throughout the process.
We always aim to provide a smooth and reliable experience for our customers, so we are delighted to know you were happy with the service provided.
Thank you again for choosing PropCert — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
Cheap, but not what I expected
I needed an EPC to sell my elderly parents house. Booking appeared to be easy but I had a specific timeframe. When EPC professionals started contacting me they were unaware of my timeframe! The one professional that was able to take the appointment was not what I expected. He asked several times how to get to the property on public transport, even asking how long he’d need to walk for! On the day he changed the time twice and again asked how to get there on public transport. This is not what I would call professional at all. He did not even consider using the internet to plan his route and relied completely on me to tell him. The property is on all main public transport routes. Once inside the property he stepped on the dog’s water bowl, breaking it and sending water all over the kitchen floor! He also wanted to go round the property unaccompanied, which was not appropriate with my elderly parents in the house. I would not recommend the company, even though they are cheapest I could find. He made a stressful job even more stressful.
6 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave such detailed feedback.
I am very sorry to hear about the experience you and your parents had during this process. We completely understand that arranging an EPC as part of selling a loved one's home can already be a stressful time, and we sincerely apologise that our service added to that stress rather than making things easier.
While we are pleased that your booking was able to be arranged within your timeframe, we are very sorry to hear about the communication issues with the assessor beforehand and the concerns you have raised regarding professionalism, punctuality, and the visit itself. This is not the standard of service we expect from the professionals representing our company.
We are particularly sorry to hear about the damage to your parents' property and the concerns around the assessor wanting to move around the home unaccompanied. We completely understand why this would have made you uncomfortable, especially with elderly occupants present, and we take this feedback very seriously.
We would really appreciate the opportunity to investigate this fully with the assessor involved and review what happened. Please could you contact us at info@propcert.co.uk with your booking details and any further information you have, so a member of our customer service team can look into this for you.
Thank you again for bringing this to our attention. We sincerely apologise for the inconvenience and upset caused, and we appreciate the opportunity to address your concerns.
Hayley
Customer Service Manager
Great communication. Efficient service.
Really good communication with the supplier. We needed our EPC quite quickly, we had an appointment booked within a couple of days and had our certificate on our account ready to view the same day. Great service. Thank you
9 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We really appreciate you taking the time to share your experience. It is wonderful to hear that our communication was helpful and that we were able to arrange your EPC appointment quickly to meet your timescales.
We are delighted that everything was completed smoothly and that your certificate was available to view on your account on the same day. Providing a quick, efficient, and reliable service is something we always strive for.
Thank you again for choosing PropCert and for your kind words — we truly appreciate your support.
Kind regards,
Hayley
Customer Service Manager
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