England Store Reviews 

1,721
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,099 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is completely straightforward, and they find the delivery service to be impressively quick and reliable. People truly love the high quality of the official clothing items and deeply appreciate receiving helpful tracking updates throughout the entire shipping journey. However, some people mentioned experiencing frustrating delays with shipping or waiting for pre-ordered items that arrived much later than initially expected. Some reviewers were not happy with unexpected sizing challenges or unfortunate quality issues where the custom lettering on the shirts peeled off easily.

What people talk about most

Product

People report positive experiences with product, highlighting good quality items and official merchandise.... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the great materials and... See more

Order

Consumers find order experiences to be mixed, with many reviewers praising the easy checkout and prompt... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast shipping, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with the junior England kit bought for my grandson’s birthday. He was delighted. Posted out quickly and delivered on time by Royal Mail. Very good price point too. However one star knocke... See more

Rated 4 out of 5 stars

Shirt arrived in good time with good email communication. Love the shirt, exactly as I expected and the medium fit is just right. Would definitely recommend although it is a little pricey.

Rated 4 out of 5 stars

I live in Australia and this was being sent to my grandson for his birthday. It was a straight forward process that worked effectively

Rated 5 out of 5 stars

Delivery service was quick and efficient. Ordering was easy and straightforward. Quality wasn’t bad even though there was some stain on my fleece top.


Company details

  1. Sportswear Shop

Written by the company

The Official England Store is the best place to find official England football merchandise. Global shipping means you can have it delivered right to your door, anywhere in the world. Whether it’s a 2024 England National Team shirt to represent your team as they compete in Germany or a classic retro look from 1966 or 1996, you can find it here. We stock the full England Men’s kits, the Women’s Team kit as worn by the Lionesses, and official Nike training and lifestyle collections. With shirt personalisation, you can have an exact replica of the shirt worn by Harry Kane or Lucy Bronze, or even choose your own name and number instead. As well as match kit, exclusive England lifestyle collections are available with new ranges released throughout the year. There’s also our extensive range of accessories, gifts and souvenirs - suitable for men, women and kids. We strive to create the ultimate online shopping experience for England fans everywhere, so our dedicated and friendly customer service team are on hand to assist you with any queries. When you shop directly at the England Store, you are helping to fund grassroots football, up and down the country – so you can give a little back with every purchase. Fun Fact: The England National Team is one of only eight World teams to win the Cup.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(1,721)

1,109 reviews in the last 12 months

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Rated 3 out of 5 stars
England Store logo

Reply from England Store

Thank you for your feedback, and we appreciate your kind words about our efficiency. We always strive to provide our customers with the best possible value alongside fast service.
We have just sent you an email to see how we can better satisfy your needs and enhance your experience with us. Please check your inbox (and spam folder) so we can assist you further.
Thank you again for sharing your thoughts, and we look forward to connecting with you.
Best regards,

Rated 2 out of 5 stars

really bad quality

really bad quality

2 October 2026
England Store logo

Reply from England Store

We are truly sorry to hear that you are disappointed with the quality of your product. This is certainly not the standard we aim to deliver.
We have just sent you an email to gather more details and find a solution for you right away. Please check your inbox (and spam folder) so we can make this right.
Thank you for your feedback, and we look forward to assisting you further.
Best regards

Rated 2 out of 5 stars

Returns

Ordering, delivery was perfect.Returning an item which was not quite big enough - even though I was guided by the sizing chart , has been very disappointing. Admittedly it was a customised shirt for my grandson, but the initial part of the returns policy states- no returns for a personalised shirt- I took this to mean a 'childs name'! What the large print giveth, the small print ,taketh away. Be warned!

25 September 2026
Rated 5 out of 5 stars

Happy

Really quick delivery, really good quality, I was able to surprise my family in time to go watch the match!

23 September 2026
Rated 2 out of 5 stars

Don’t believe delivery dates

Prices are very high
Delivery was very late

25 September 2026
England Store logo

Reply from England Store

Hello Guest, I appreciate your feedback provided to us on your Trustpilot review, and I apologize that your order arrived later than expected. I understand how disappointing it can be to experience a delay, particularly when you already have concerns about the overall cost of your purchase. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam

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