Enstroga UK Reviews 

I called to check that I was on the best tariff and was advised what was available but decided to stay on the rate/tariff that I was on already as it is a good deal. Have had no issues contacting Enstroga - generally don't need to speak to anyone as everything can be updated on line. Anyal was very helpful and patient.

Paid them £330 Dec 2019 to close the contract with them, then they started chasing me for another £114 stating that's how much i had used in one month before switching to BULB who charge me £60 pm and I am £134 in credit since leaving Estro they even took it to court.
I am 70 years old and live alone there is no way I could have run up a bill of that amount in 1 month, luckily I am in a position that I can afford to pay their threating demand, no explanation of the bill has ever been sent. BE VERY AWARE OF THIS COMPANY!
And their tactics, am now taking legal advice to reclaim the money

Today I spoke to Isa regarding my rates for gas and elec. I also needed an explanation of an extraneous payment. I also entered into a new contract with revised rates. Isa explained everything clearly and concisely. He was extremely courteous. I actually complimented him personally. A charming man and professional. Superb service. Thankyou. Tony Francis

Very concerned that a Enstroga both emailed and phoned asking me set up a direct debit although I'm not their customer.
Very insistent and only accepted they were wrong when they checked my address.
But 3 days later they tried it on again...

I've been asked to update this as finally Enstroga have told me that there was £12.57 owing from the point I took over this house to transferring the account to OVO who I was already with.

I accept that the electricity providers' system is hopelessy broken in the UK but I still object to Enstroga threatening manner and implying they were my provider for the last 15 months when I'd never heard of them.

Also why ask for a direct debit for a single payment?

I would avoid this company like the plague! I was with Enstroga for a year in which I paid my bills diligently and on-time. I was given a fixed rate contract and adhered to this. Living as a vulnerable person in a one-bedroom flat on my own, my bills should not have been high at all regardless. After I moved to a new supplier, they sent me a request for final payment opf 600pounds!

I requested further information for about a year and never had a response. I kept being harassed and abused via emails from Enstroga making threats to take action, ruin my credit and take me to court if I did not pay the amount but they would ignore my emails requesting for information! I have replied each and every email requesting for further information on the final bill amount until they send me an email with a single meter reading. I hadnt submitted a reading at the end of my contract so I am confused where they got this from.

I requested to see this information and the data they received (if any) and again, I have been ignored and today I have just been threatened again with legal action if I don't pay. It has been 2 years now not being with this company and they simply refuse to deal with me correctly and provide some info. I won't be harassed and abused into paying such a large amount of money without proof! I am a vulnerable person and now worse with COVID, money is tight, I was even out of a job for months in 2020.

So to receive incessant harassment for money is affecting my mental and physical health badly at a time when many are suffering. This company is awful and I have now started proceedings with formal complaints with Ofgem and the ombudsman. If you value your health and mental wellbeing avoid this company, they seem great at the start but once you leave them or decide to leave they turn cruel and make up figures for you to pay. Avoid Avoid Avoid. Listen to all the other reviews which are very similar to mine.

I was very impressed when my phone call was answered straight away, & dealt with quickly.

I`ve reluctantly had to give one star, Zero star would have been my preferred rating. I have been trying to break free of this company for 3 years now after a catalogue of errors. This is just a few of them ;

Incorrect start reading, a demand for over £2k gas bill, repeated DD requests from my bank with the relevant charges incurred, despite contacting them. Replacement meter with no reading taken. Photographic evidence sent on more than one occasion because " we can`t trace your email" New preferred supplier couldn`t take the account because Enstroga had the account listed as a high tariff user (from the incorrect starting figure, three years earlier) Just when we thought everything was over and done with and we were finally free. We had a demand from a debt collection company. Contacted Enstroga once again, who denied all knowledge of the debt and the agency Having phoned the company, I was informed that Enstroga was their client and only they could cancel the claim. Yet another call to Enstroga who assured me that they would send instructions to the debt collecting company immediately. Here we are, another year and another demand. WHAT THE HELL DO YOU HAVE TO DO TO BREAK FREE OF THE WORST COMPANY IT`S EVER BEEN MY MISFORTUNE TO BECOME INVOLVED WITH. Rant over but I think it`s time we took legal action of our own Stay clear of Enstroga if you value your sanity

Mr Eymen...Good and professional... Loud and clear and easy to cooperate with.

Mr Eymen...Good and professional... Loud and clear and easy to cooperate with.

Have never had a contract with this company but they have lied about being previous tenant supplier. Then send me a bill, very devious...well fraud if weren't a hop on the band wagon poor energy supplier!

They have set this contract up with the current tenants. So should be chasing them not myself. The previous occupiers used EDF and so never Enstroga as they are falsely claiming!

Another immoral step from Enstroga, they have sent a final bill and threat of legal action. When they have no grounds or contract or supplied any electricity to me. This is so wrong, need to take this company to the authorities before they take it any further. How is this possible!!? Anybody else had this nightmare with a fraudulent energy company?

One star is generous. Utterly appalling behaviour and customer service from Enstroga.

I was only with Enstroga for a year whilst living in rented accommodation. When I left, I informed Enstroga that I was moving out and completed the moving house request on the website. Enstroga confirmed via email that I had moved out and no longer had an account with them and my remaining balance was refunded.

Fast forward OVER A YEAR and I got a call from a debt recovery agency who said I had a £80 outstanding bill with Enstroga. I called Enstroga and they informed me that they had updated my bill (13 months after leaving the property) and that I owed them money, an arbitrary "adjusted" amount. They had only contacted me via post, sent to the address that they had confirmed I had moved out of.

In addition to this a debt marker had been put on my credit record, Enstroga made no effort to contact me via the email address or phone number I had provided them.

I called customer service and they confirmed there was a mistake and said they would call me back. I never received a return call. I called Enstroga again who told me I'm the issue was being investigated.

Finally, over a year and a half after leaving, they sent me another bill, reducing the amount I owed, arbitrarily claiming I owed them £3. By this point I had lost my patience and I emailed customer service explaining the situation with all the relevant bills and emails attached. I explained I expected the remaining balance to be written off and the account closed and that I was extremely unhappy that Enstroga mistake had damaged my credit score. Enstroga did write off the remaining £3.

I never received anything that resembled an apology.

DO NOT USE ENSTROGA!

5 star customer service. I was on the phone with a gentleman called Tuncay who was excellent, friendly, and very helpful on the phone. He managed to get my enquiry sorted straight away. Couldn't ask for any better help. Thank you Tuncay and keep up the good work 👏

Telephoned customer service. got straight through. Very helpful man called Habib. Sorted my question right away. great customer service.

Hopeless company. Poor communication and ignored photographic evidence of metered electricity. Followed up with a demand for payment far in excess of the energy used. Complaint lodged which was followed by a threat of legal action.
An apology and a refund was only received 3 months after a switch to another company. Dreadful service, felt at times like they were exploiting a 90 year old customer due to their vulnerability.

I raised a query regarding some bill inaccuracy with meter readings resulting in incorrect pending amount, following a long investigation, the incorrect amount was correctly adjusted, I did not only receive a new bill but a personalised call to provide me all the information, thanks Aygul for your great customer service !!

Was very easy to set up everything I needed and arrange all payment plans. Very friendly and efficient communication by phone with Isa - thank you very much.
Maria

Good energy company. Easy to deal with and very helpful on the telephone with knowledgable agents and minimum waiting.
Quick easy refund of slight overpayment with no hassle.
We would readily move back if the tariff was right.
Thanks

I've rated them as average purely because they fall into the same bracket as many other suppliers. They don't actively manage your account at all. There's very little communication and they will not look at changes to your direct debit, preferring to take a one off payment if you fall a little behind.
Basically, it's lazy management of your supply and billing. They are not alone in that regard