EntirelyPets Reviews 

Unethical dishonest lying crooks. They shipped out product (Azodyl) that needs refrigeration 7 days late. I received product in hot condition. They have nerve to tell me that they cannot issue RMA even though it’s their mistake. I will never buy anything from this beyond unethical immoral company ever again!

Don't buy from these people. I ordered 2 vials of Bravecto on sale. They sent me 4 vials with NO SALE PRICE. They say my vet told them I needed 4 and so they sent me 4 and for some reason (because the order changed?) took away the sale price and charged me full price for 4 vials. I complained and the woman said she would credit my account for the sale price difference but its been a month and NO CREDIT. Who does that? Even if the vet said that, which I can't confirm, I only ordered 2 vials - not 4. The vet doesn't speak for me and can't change my order. This is unethical behavior.
Ann Reardon

Ordered 6 mo. of heartworm preventative. Arrived in a plastic ziploc instead of original box. After I gave the 4th chew, I noticed that chew and the other remaining 2 were expiring that month. Called and rep was very rude to me but said for me to send a detailed email explaining the situation and the 2 replacement chews would be sent to me. 2 weeks later, nothing. Called and someone else said to resend the explanatory email and the 2 replacements would be sent. 10 days later, nothing. Called again, told them I HAD to have the replacements in 5 days and was told a supervisor (Sean) would take over the scenario and would ship the chews expedited. 5 days later, nothing. Called and finally got to talk to Sean who tried to pass the buck to everyone else involved. Said he called me 5 days before, left a voicemail that I needed to call him. I checked 2 different cell phones and my house phone and even checked deleted voicemails. Nothing. I had to explain the whole story again because he "never saw the email" I sent twice before as per 2 of the representatives instructed me to. Now he says he can't overnight it but will ship to arrive "in 2-4 days." Don't believe one word anyone from this company says. Don't trust the health of your pet to any of these people.

Excellent product and fast shipping. Recommended!

Perfect Every order ,,,,fast delivery time

Excellent price; fast shipper

This order didn't go as great as most of our Entirely Pets orders. I followed up twice to get updates on when our vaccines would arrive and received no response. Our "next day" delivery took 12 days!

As I mentioned, usually customer service and shipping from Entirely Pets is great -- this one, and their lack of communication about the situation, wasn't up to their standards.

They shipped me a powder not the joint chews I ordered and already paid for. They then think I am going to pay again. Still have not gotten the return shipping label. Found the same stafford product at Walmart online. There must be something in the California water to make these people this dumb!

0 stars.

Their website fails to disclose to consumers when products are out of stock & accepts transactions for products they do not have. In addition, there is also no email notification process in place to inform consumers that the product ordered is not available when the order confirmation email is generated after the online transaction is complete. The online order history shows a pending status. In order to obtain a true status, the consumer must call to follow up at which time, the consumer is informed that the product is out of stock with no ETA. Customer service is aware of the website and automated issues.

Sadly, the same technical issues exists for Healthypets.com who is an affiliated entity of Entirelypets.com.

If your pet requires Rx or supplements that are time-sensitive, do not order online. Even when Express 1-2 day shipping is paid ($29.95 at Healthypets.com) or $34.95 (Entirelypets.com), you will not be properly informed that your item is unavailable and will not ship.

The customer service is a joke. I received an order that I didn't place around May 1. I called and I was told that they had a system upgrade and some orders had been shipped by mistake. They did send me a shipping label after I called TWICE. I returned the item and they received it on May 7th. Here it is June 2nd and I still have not received a refund to my credit card.
I called on May 11 and was told it was being issued. When it still wasn't showing on my account I called on May 28th and received two emails, one an RA and the other a credit memo.
Today is June 2nd and I called my credit card company and they show nothing from EntirelyPets/HeathlyPets. The payment is due June 7th and this is the only thing I owe on this credit card.
What a joke! I do not recommend doing busy with them.

Tried placing an order on 5/7 and all their website indicated for the status was that it was "pending". I tried emailing them multiple times for an update and never received a response. While waiting, our cat died. I wrote them again, stating that a refund was needed and STILL never heard back. I have a case open with Paypal so we can receive our refund. It's pathetic that in 2021 we still have websites ripping people off like this. If you value your time, pet and money, stay far away from this website.

After receiving my order, I contacted sales to discuss the problem I had with it. That was seven days ago and I have yet to receive a response. Meanwhile, I've gotten two sales pitch emails from marketing. Why would I order anything else from Entirely Pets when they've yet to respond to my first concern?

Almost 2 months ago I placed an order then sent them a hard copy. On April 17th I received an email delivery confirmation. On May 20 (today) I called them and they said they never received the prescription. When I asked why I received and email they said there was an issue with the emails automatically generating. I asked how that could be if they didn't have a script? He could not give an answer. Then I got a voice mail saying that my vet never returned their calls or fax requests for the script. I called them back while I'm at the vets office and they said my vet was refusing calls from them. He said this while the vet tech is standing there and told me beforehand they never got a call or fax from them. There are 3 kinds of people I despise and I refuse to do business with. One of those is liars. Don't lie. You had to make up a lie to cover your first lie.

Do yourself a favor and run as far away as you can from this company! They keep charging my card and shipping pills out without my authorization. I’ve tried to cancel my order three times but they still put it through. Customer service is rude and unhelpful. Horrible business!

Zero response from customer service after multiple emails.

I placed an order over two months ago and it shipped part of it three weeks after I placed the order but I am still waiting for the rest. Two months later. I have emailed multiple times with no response and the items that have not yet shipped (two months later) are still available on the site. The order number was: SOHP261350. This used to be a good company but it has really declined and is borderline fraudulent.

received my order quickly. all good with my order

Since I was wanting to get away from using chewy I decided to try entorely pets and ordered something with express shipping because I needed it within four or five days. 4 days after placing the order it still had not shipped so I called to find out the status and to see if I could have my money refunded if it had not been shipped. I was told the product I ordered was out of stock and it would be shipped as soon as they had it in their warehouse and they refused to cancel my order and refund my money claiming it was impossible to do because the order had already been processed. I paid for expedited shipping and it took an entire week / 7 days to receive it when I could have ordered it from chewy and received it in two days.
Not to mention when I called their customer service the woman was incredibly rude. Raising her voice and Snapping at me and behaving like a petulant child when I asked if I could cancel my order and get my money refunded so I could order it elsewhere. They have a lot to learn about customer service and have lost a customer for life. I'll stick with Chewy.

Still waiting for an order I placed in April. Impossible to reach anyone in customer service. Their social media accounts are also not monitored (no one replies to messages) and their comments are turned off so people can’t leave their feedback.

Delivery came quickly and contents were not expired!