Jacqueline, My Customer Service Rep was outstanding! Through a chain of emails she got us back up & running. Great communication & a fantastic solution provider. My only issue during this experie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service was good after I was able to connect with a customer service rep. Dislike that there is no one to speak with with without arranging a phone call.
Company replied
We're satisfied with the answer from your representatives, because it is quite easy to understand and to follow up steps by steps. However, the speed of response might be a little delayed. But it's... See more
I am very pleased with the service but find the new picture method a bit awkward. It may be my phone but it’s very hard to get an auto photo. I consistently get the “blurry” notification.
Company details
About Entrupy
Written by the company
Scalable AI-Powered Solutions for Product Authentication — Anytime, Anywhere.
Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes.
Luxury
From limited drops to high-value collabs, authenticating the world's most coveted luxury brands.
Footwear
Authenticating the footwear culture obsesses over, with new brand support constantly expanding.
Apparel
The riskiest category in authentication is now protected by the technology built to handle it.
Return Fraud Detection
A customer-friendly way to ensure the product returned is the same as the product purchased.
Supply Chain Protection
Helping you create invisible traceability at every touchpoint in the supply chain.
FINANCIALLY BACKED
100% Money-Back Guarantee
Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Contact info
United States
- 888-Entrupy
- support@entrupy.com
- www.entrupy.com
4.0
Great
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Easy, fast and great customer service
The process of an item’s authentication it goes very smoothly. Instructions are very specific and received my results very quickly. The information provided about the item was helpful with lots of details like comparable on how much the item it’s selling for in other platforms or websites. App is user friendly. As a seller it’s so convenient. Great customer service experience too
8 July 2026
Great Customer Service
13 July 2026
devin devin devin
14 July 2026
We’ve authenticated over a few thousand…
We’ve authenticated over a few thousand bags with them over the last few years. Recently with their software upgrade, they are abandoning their microscopic lens and rely on only phone lens. We have a lot of issues with this new upgrade - a lot of retakes and eventually they mark the scan as invalid and you have to start again.
Bags we personally bought from Chanel are now either mark as invalid or unidentified?! They become less responsive than before as well.
Our operations is getting quite disrupted now and not sure how we can resolve it. The old device has its limitations but it has been working fine overall.
14 July 2026
Unprompted review
Reply from Entrupy
Hey there, we're sorry to hear that you've had a bumpy start with the new app experience. We just requested some additional details so that our team can reach out to help ensure your authentication experience is as smooth as possible!
Entrupy is the premiere authentication…
Entrupy is the premiere authentication service. They have been helpful in providing their services in a fast, reliable way. Any questions get resolved fast and accurately.
6 July 2026
I never got a shipping label to return…
I never got a shipping label to return the phone. all you guys say is that I have to complete the form and I do and no shipping label.
11 July 2026
Reply from Entrupy
Hey Rich, it looks like the label was sent out 6 days ago. I just followed up and resent it to your email address; sometimes it may land in your junk or spam folder. We apologize for any confusion.
Excellent customer service!
9 July 2026
Jordan was excellent and went above and…
Jordan was excellent and went above and beyond to assist me. He made the process easy and followed up to make sure I was taken care of.
9 July 2026
The answer is specific and helpful
We're satisfied with the answer from your representatives, because it is quite easy to understand and to follow up steps by steps.
However, the speed of response might be a little delayed. But it's acceptable.
Thanks for your assistance.
8 July 2026
All the time on top
4 July 2026
The new app makes taking photos very…
The new app makes taking photos very difficult. 80% of the time we have to retake the photos
3 July 2026
Reply from Entrupy
Hey Greg, we're sorry to hear about the photo capture issues you are experiencing! We reached out via email with some tips on taking clearer images for sneaker size tags & are happy to give you a call as well!
Your company is asking me for a payment…
Your company is asking me for a payment that was already paid.
2 July 2026
Reply from Entrupy
Hey April, we're sorry for any confusion regarding your payment. It looks like we've sorted it out on our end, and you are good to go!
WHY ARE THE CERTIFICATE LINKS NOT…
WHY ARE THE CERTIFICATE LINKS NOT WORKING? WHY ARE YOU ARBITRARILY CANCELING CERTIFICATES THAT YOU ACTUALLY ISSUED? WHAT KIND OF NONSENSE IS THIS?
5 February 2026
Unprompted review
Reply from Entrupy
Hey Ahmet, we have requested some additional information regarding your experience so that we can better assist you here. We are unable to locate you in our customer database at this time.
Please respond to the TrustPilot information request, or feel free to reach out to us at support@entrupy.com, and we will be happy to assist!
very helpful
11 June 2026
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