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Ents24 Reviews 13,594

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TrustScore 4.5 out of 5

4.5

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the user-friendly experience, praising the website for its ease of navigation and the straightforward booking process. Many found it quick and simple to purchase tickets, appreciating the lack of hassle and the clear details provided. However, some customers also noted issues with the service and order fulfillment. A few people reported difficulties with tickets not granting access to events or delays in receiving them, leading to frustration and disappointment. There were also mentions of poor communication and a lack of support when problems arose with bookings.

What people talk about most

User experience

Clients share positive opinions on user experience. Customers consistently praise the platform for being easy... See more

Website

Reviewers highlight positive aspects of the website, frequently praising its ease of navigation and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers describe it as very... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the amazing shows, great nights... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoop... See more

Rated 5 out of 5 stars

I cannot praise this company enough. I booked tickets to a UB40 event in Southampton, and I wasn't at that aware that they issued different tickets for disabled people until a few day's before the... See more

Rated 5 out of 5 stars

very easy to get on the site booking tickets for my friends bday bash - janet kaye & carol thompson are amazing - good prices & excellant seats right up front, can't wait

Rated 5 out of 5 stars

Absolutely Amazing! Thank you so much for saving the day. I did not want to miss getting standing tickets for Foo Fighters, so was very early in the waiting room on a rival site. I got to the front of... See more

Company details

  1. #24 of 45 best companies in Event ticket seller
  2. #10 of 17 best companies in Event technology service
  3. #4 of 10 best companies in Internet marketing service
  4. #15 of 23 best companies in Media company

About Ents24

Information provided by various external sources

The UK's home of live entertainment.

We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.

If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

THE SMITHS LTD !!!!!!!!!!!!!!!!!!!!!!!!

got the alert for THE SMITHS LTD who are playing in edinburgh on july 5th at the liquid rooms
FOLLOWING YOUR FAVOURITE ARTIST / BANDS ON ENTS24 WAS VERY HELPFUL IN THIS CASE AS I WASNT AWARE UNTIL THE EMAIL WAS SENT . TICKETS BOUGHT ROLL ON JULY 5TH . ALSO LIKE THE FEATURE WHERE YOU CAN ENTER A PLACE AND ALL TYPES OF ENTERTAIMENT COMES UP FOR YOU TO CHOOSE FROM ON THE DATE RANGE YOU CHOSE all the best George

30 January 2025
Rated 5 out of 5 stars

Ents24 are consistently excellent

I have been using Ents24 for over 20years. The clarity and ease of finding music events is second to none.

There ticket purchasing system is easy to use and is transparent with respect to fees etc.

22 January 2025

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